“Have had so many problems with this bank.
- I had to get three replacement cards in a row because none of them would work, and the process of doing so was absurdly complicated, confusing and time-consuming
- They require a ridiculous amount of information for 'security reasons' to merely log into my account (the digital secure key is so tedious)
- I just got locked out of my account after generating a key to add my email address to my account.
Had enough, moving to Barclays tomorrow.”
“Extremely shocking customer service. The telephone representative was very rude and didn't want to help me at all. He was very sarcastic when I asked questions and simply told me to go to my bank instead as he couldn't be asked to deal with the call! All I needed to know was the date for our first mortgage payment! SIMPLE REALLY!... STAY AWAY! Absolute shocking experience.”
“We are a business customer and I so wish we weren't!
1) Their online banking service is archaic and has the functionality of a fridge.
2) Telephone banking is OK but lengthy - hence the 1 star!
3) But MOST annoying is the level of detailed PERSONAL info they need from you for 'SAFEGUARDING' your account ie. protecting it from fraud.
Do we look a day old?
We've been customers for 6 years - so if what they say is true, for the past 6 years we have been exposed to all sorts of potential fraud scams and goodness knows what!
The level of personal info they NEED could not possibly all be required to safeguard our account from fraud, but WOW what a great collection of insights they now have about us - we could have refused but they CLOSE YOUR ACCOUNT DOWN if you DO!
If I had the time I would have changed banks, but with regret we have passed on everything and are now deeply suspicious of their motives and ethics.”
“I've now been on hold for over 2 hours this morning trying to get through to HSBC Fraud team. What a joke this bank is. Note to head office, employ more staff!!”
“Customer service is absolutely shocking. An appalling level of incompetence. Do not deal with this organisation!!
I spent 50 minutes reporting a scam. Afterwhich, I was advised that the payment could not be stopped, however, the money would be recovered & a fraud investigation undertaken.
3 weeks later no money has been credited & customer services have no record of the original conversation.
Just spent another 50 minutes on hold waiting for a transfer to the fraud dept.
Now advised that there is no record of the original conversation, despite calls being recorded for 'training purposes'.
Requested to speak to a manager, only to be put on hold again.
Now in the process of switching both personal & business accounts to another supplier due to the total incompetence of the staff within HSBC.”
“the worst bank I've ever met. They already have 10 months since they trying to open a business account. I applied to Lloyd's for business bank account and they opened it in 3 weeks 😃😃”
“the worst bank I've ever met. They already have 10 months since they trying to open a business account. I applied to Lloyd's for business bank account and they opened it in 3 weeks 😃😃”
“I had an account and after 3 years I was asked to reconfirm loads of information, some of which was quite complicated. They wrote to say my account was going to be closed if I didn’t fill it in so I was ok with that and it was closed. I still had money in the account and I spoke to several people on the phone after wasting my time of hold, they said I would receive a cheque for the remaining balance in my account. I have been chasing this many times and not received anything. I have just called again and been told I need to go into the branch to request it in a different way that sounded complicated. She then put me on hold and then cut off the phone. Beware!”
“Since becoming a business owner and taking out a business loan with HSBC I’ve been left high and dry! I just CANNOT get to speak with someone from my bank face to face . They’ve got my loan and monthly repayments and want nothing more to do with me and didn’t even bother to tell my my bank manager had left and weren’t thinking of replacing him any time soon! I took time out of my business to go into branch to find this out , was promised his senior would ring to talk to me and guess what ........ they haven’t bothered !! I am sick of their appalling customer relations - actually there isn’t one !!”
“Ive opened bank acounts the world over...HSBC UK is without doubt the worst banking experience i have had ever.
'Safeguard' means they want you to send personally identifiable financial information via mail most of which is none of their business. If you dont comply they lock all of your accounts.
Despite having given the legally required information at least three times.
Meanwhile your credit cards all work yet paying them back within the app is all blocked so they can accumulate fees and interest.
Their app and online services are apalling.
Its time the regulator did something about this bucket shop.”
“I would advise not to waste your time. HSBC provide the WORST service for business and its not a joke almost a year later and still same issues and awful processes.
Save your self the hassle and stress especially if you have a family to run and a business and do many other things - HSBC will only be a stress for you!”
“I would advise not to waste your time. HSBC provide the WORST service for business and its not a joke almost a year later and still same issues and awful processes.
Save your self the hassle and stress especially if you have a family to run and a business and do many other things - HSBC will only be a stress for you!”
“I contact HSBC on the 11th of October about the sum of £84 come out my account never raise this as a complaint them to set me a complete resolution stating that it was closed and how we was resolutely but yet still I’m still waiting for my payment is done Michael they still say nothing I called they try to make it like it’s my fault but on the day one of the HSBC they’ve had their stuff gone into my account to take money out without my permission on my say so they’ve done told me to then avoid the case of fraud this then send me identification number where identification if it’s me who is making those transaction that did not happen at no time very disappointed bye hsbc in fact I hate being with hsbc after a year of hell I will be leaving as soon as possible and I still ain’t got My money back they just don’t care and it show”
“I applied for their home mortgage online. Uploaded all required documents, including w2, etc. It's been more than 3 weeks now, and I got no emails, no phone calls, nothing from them. I was assigned to an agent Jennie M Sansano, that I found out by calling to their phone numbers. Once I was transferred to her, she just hung up on me, and when I tried to call her back, none picked up the phone.
Absolutely unacceptable!”
“They took my money off me I want my money back I am overdrawn now don't go with HSBC they are useless I was on a phone for a hour and they didn't answer horrible bank they are”
“I have been a customer of HSBC for years and need to change my name
I've called and live chatted as I cannot attend my branch due to health issues - both told me I have to attend branch to change my name.
I was told if I directly call the branch, they may be able to arrange someone to go into the branch with my identification documents on my behalf.
Not only is this completely backwards, it's also undignified. There's nothing wrong with my brain, yet they're telling me I have to ask someone to handle financial matters on my behalf.
I have savings accounts, investment accounts and mortgage accounts with Barclays, Lloyds, Newcastle Building Society & Hargreaves Landsown - plus a pension and a HMRC self assessment account - all of which allowed me to change my name online or over the phone.
I find HSBC's policy for this highly antiquated - especially considering it's only a surname change due to marriage.
I will not longer be a customer, I am switching banks because this is appalling.
It's basically discrimination. They're holding my identity hostage because I cannot visit a branch.
Absolutely terrible customer service.”
“You would be required to attend a branch in order to open a business account, takes too long. I wanted to also open an EUR account but was told after taking a month to open the business account that I have to make another appointment to open foreign currency account and waiting times where I live are 4 weeks. So all in all it looks like it would take nearly 3 months to open an account with GBP/EUR, totally unacceptable when I found a disrupter bank that can do it in less than a day.”
