HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 682 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 27th April 2025

Anonymous

Anonymous // 01/01/2019

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“With HSBC for over 20 years have not moved address in over 15 years (home owner) Marker placed on my account never told about this until today at hsbc branch when i asked why the marker put on they had no answer . Tried to make appointment with manager to be told no i cannot see a manager. avoid hsbc if you can.”

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Posted 3 years ago

“I have had the same nightmare experience trying to comply with the online safeguarding review as another the volunteer treasurer who posted a review here 3 weeks ago. This has taken numerous days of my time over over the last 6 months now and shows no sign of being resolved despite visits to my local branch and phone calls and emails. I can only assume HSBC is determined to close our community group bank account whether we want to or not! Appalling service (not from individuals who have often seemed to be trying to help but from the whole HSBC system) but I don't suppose they will take any notice of my review either!”

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Posted 3 years ago

“I disputed a payment and sent in any relevant attachments to support my case. I was credited the amount back to my card. Now the amount has been debited again with no explanation. Spoke to customer services yesterday, who placed me on hold for over an hour and left me hanging I had to cut off and call again. This time I went though security was told to hold while they investigated my query, 20 mins later the representative came back to go through security again? And then said okay I'll stick you on hold and go and investigate.... is it just me or is this shocking customer service. I said I wanted to log a complaint, this was ignored, I was told can't investigate right now as can't get through to the department and that she would call back once she gets through the whole day passed and I received no call. I called at 8.45 am this morning again and the same has happened again I've been on hold for over 2 hours 30 mins and I'm still on hold... nobody is taking ownership nobody wants to help it's all passing customers around here there and everywhere. I've been with the bank for years spend and paid hundreds of thousands of pounds with them if this continues I will have to close my holdings and move to another bank with customers at the heart of there business. I'm shocked and I don't have words to describe how disappointed I am with HSBC”

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Posted 3 years ago

“I had deposited two cheques on 31st September 2021, one was dated 30th September while the other was dated 4th Oct(oversight). The post dated cheque was returned after several calls and requests on 18th Oct. The bank could have used some common sense and cleared by chq on 4th Oct since it was in there possession or returned the chq earlier so I could deposit the chq for clearance. What took the bank 19 days to return the cheque. Several attempts were made to contact the relationship management at the bank but were ignored. If this is how you'd treat a Premier banking customer who's been loyal to the bank for 18 years I can only empathise with new/ non Premier customers. Its been a horrific experience dealing with HSBC Middle East. Its time to bank with someone who offers a better customer experience.”

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Posted 3 years ago

“Great service in HSBC Primium.”

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Posted 3 years ago

“Excellent mobile app. - features frequently enhanced to meet changing needs”

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Posted 3 years ago

“impossible to get through to an agent. you spend hours without hope”

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Posted 3 years ago

“I have had a really bad experience with the HSBC TEAM, although an employee from the 122 Finchly road branch came through and sorted the situation I have been trying to sort for weeks. Very helpful and professional without her help I was willing to stop banking with hsbc her name is Seema panda great job. Very recommended to go to her.”

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Posted 3 years ago

“Hsbc dispute transaction team Call them waited 1 hour 28 then line cut off Totally rubbish service”

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Posted 3 years ago

“service very poor don't want to go back”

HSBC Employee 1 star review on 5th October 2021

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Posted 3 years ago

“The app has not been not working for more than 10 days, so I can’t log into my profile (not even with the laptop as I would need to generate a code generated only from the app). I have no control of my money, in and out as of course I can’t see if I received my salary or if someone copied my card and is using it. I updated my phone software thinking it was a problem at my end but it wasn’t. Do you believe that the only way to find out about my bank account movements is going to an ATM and ask the last operations in 2021??? Shame on HSBC. I called twice the call center but still no fixing or to switch to a physical key.”

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Posted 3 years ago

“Redeemed my mortgage in full with HSBC for them to take a payment the following day. That’s criminal!”

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Posted 3 years ago

“Easily the worst bank for online banking. No matter how tech-savvy you are, they make it almost impossible to use. Physical security keys, digital security keys, codes sent to a phone and then another by snail mail (I'm really not making that up!) - ISTM they just don't care. I loathe this bank. It's the same awful frustrating experience each time I try to access my account.”

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Posted 3 years ago

“Safeguarding process a ludicrous nightmare. If by some miracle my account is still active in 7 days time I will be closing it anyway. Absolutely appalling. Completed process. Assured all ok on the phone a month ago. No letters received just a text threatening account closure. Useless, clearly designed for big business, if they don’t want community organisations just say so and we will go elsewhere.”

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Posted 3 years ago

“Just frozen my account with no explanation and eventually closed it with no reason explained just like that ,after me being a customer for 17 years . Hope this "bank" of criminals will be kicked out of UK one day .”

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Posted 3 years ago

“I too have been subjected to absolutely appalling service from HSBC Customer Services. They seem to think that using pompous, ridiculous titles and long words incorrectly can cover up for unacceptable failings: it does the opposite. This jargon buster is for any poor unfortunate souls undergoing this unpleasant and distressing HSBC ordeal. For 'Complaints Advocate' read: 'callous, corporate lacky exploiting hard working people' For Complaints Specialist read 'flunked GCSEs but Daddy got me this cushy job' For 'investigation' read 'we are covering up for doing absolutely nothing' For 'insinuation' read 'we blame honest customers for speaking up about our extreme poor standards' For 'clarification read 'we are covering up for repeat failings that most pre-adolescents could accomplish with their eyes closed. Like many others, I would rate much lower than 1 star if possible”

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Posted 3 years ago

“The worst Bank!!! Honest people wants to open bank account to deposit their monthly pay check. And this HSBC is asking personal question that are not relevant. Including documents for personal properties! We said “CLOSE THE ACCOUNT. WE ARE NOT HAPPY, and end up stressful with all these investigations & interrogations, just to open an account!!! And that’s why HSBC IS LOSING MANY HONEST CUSTOMER. I would not advice or recommend anyone to open an account with this kind of bank. There rating is going down!!!Make life easy, not stressful…..Worst Rating… period.”

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Posted 3 years ago

“Complying with “Safeguarding review” keep asking for more information. Now sent notice of closure of account. Staff quite rude aggressive and unhelpful. Raising a complaint and changing bank.”

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Posted 3 years ago

“Locked our account because it was Joint and I had updated my details, but my husband had not. No notification or letter sent to the new address or my email that we needed to do this. Talked at length (2 1/2 hours) on the phone to Raul, in Manchester who then decided my husband didn’t give enough answers to verify him and told him he had to go into a branch with ID (we live in Canada!). Completely disregard for us as long time customers. He had already identified me successfully! Very frustrating experience and we will never recommend HSBC again, after more than 15 years of business we are totally disappointed with the experience.”

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Posted 3 years ago

“Horrible, horrible experience they forgot to send out my telephone security number. When trying to figure this out over the phone they decide to lock my account do not use this bank!!!”

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Posted 3 years ago

HSBC Employee is rated 1.6 based on 682 reviews