HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 682 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 27th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'M SO TIRED OF WAITING FOR YOUR RESPONSE. FOR ALMOST 4 MONTHS I DIDN'T RECEIVE ANY RESPONSE OR CALL FROM YOU GUYS AND KEEP CHARGING ME FINANCES CHARGE FEE AND LATE ASSESSMENT FEE I REALLY WANT TO CANCEL THIS CARD BECAUSE OF THIS HASSLE YOU'VE DONE TO ME. I LOOPED EVERYONE THIS EMAIL FOR A LONG TIME STILL NO RESPONSE FROM ANY ONE OF YOU. ARE YOU REALLY WORKING ON THIS. IS THIS YOUR CUSTOMER SERVICE? VERY UNSATISFIED CUSTOMER SERVICE I RECEIVED. NO CALL OR RESPONSE TO MY EMAIL FOLLOW UPS SINCE APRIL 24 2021. I THINK 4MONTHS IS ENOUGH TO COMPLAINTS ACTUALLY SINCE THEN IM COMPLAINING ALL TICKET HAS BEEN RAISED BY YOUR CUSTOMER SERVICE BUT STILL NO RESPONSE AT ALL.”

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Posted 3 years ago

“All of my bank accounts have been closed, with no notice or explanation given to me. I run a business and this has caused me countless problems so I'm only going to mention a few of the major ones. I don't know which customers have paid for their orders, I'm unable to pay suppliers, I'm unable to repay debt, I'm unable to consitently put food on the table. This is an abhorrent way to treat a customer of 7+ years. I haven't eaten breakfast in over 4 days, I'm living off hand outs from friends and family and also building up debt with my credit cards... at the same time as being unable to pay them off. I'm unable to put fuel in my car, I'm late with my rent payment. I cannot put into words the sheer level of stress, anxiety and financial hardship that has been directly caused by this situation. HSBC have effectively sent me back to the dark ages, living off of favours rather than money. It's been 7 working days since they closed my accounts, however it was only yesterday that the cheque with my account balance was sent in the post. Letters from HSBC have taken on average 5-7 working days to turn up at my house, this means I will be without access to my personal or business funds for over 14 working days, or 18 calendar days. (I will update this if/ when the cheque arrives) In a time where small businesses are already struggling to keep liquid, whether it be the extended lead times on products or unexpected price increases passed on by raw material suppliers along with all the other hurdles, having your account completely shut down with zero notice and no explanation is very, very scary. However unbelievable this may seem, it is in HSBC's terms and conditions that this can be done to anyones account, without notice, or reason. Check for yourself. This is easily the worst way I've been treated in my life, either by an individual or organisation. Save yourself the stress, time and embarrasment and bank with anyone but these jokers.”

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Posted 3 years ago

“New phone - had to transfer something called a digital certificate. Not possible due to old phone being broken. So HBSC support said to reset my accoutn details. What a disaster! Now over 3 weeks later still cannto access my money. HSBC solutions are to sedn them a papwr form - yes really a paper form - or call them. tried callign before but get put on hold for hours and I am calling HK from Australia so its not cheap. Sent the paper form. They have advised that the user name is wrong and told me the user name to use - its NOT my user name. They also said the ID number they gave me for the form was wrong. BUT ITS EXACTLY what they sent. Their solution - send another form!!! Utter useless. All this because their system is no good and their staff have no idea. AVOID AT ALL COSTS. Closing all HK and Australian accounts.”

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Posted 3 years ago

“Seriously scary. HSBC CF just refused finance previously agreed to the buyer of my property because I don't want to invest the proceeds in HSBC products. They then went on to freeze my account causing me to miss out on a buying a property at auction even after I had confirmed the transaction was authentic and they had acknowledged. Something is seriously wrong. AVOID”

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Posted 3 years ago

“Serious issues with HSBC Australia regarding transparency, communication, security and integrity. I opened an account with HSBC earlier this year, via the Brisbane Branch. After many personal visits to the bank to sort out passwords, logging on difficulties, ATM cards that did not work and interminable security issues I decided to transfer some money to the UK. I test-transferred two identical amounts to the UK to find out that entirely different sums had been sent. When queried, HSBC alluded to charges by 'intermediary banks'. I dealt with 8-10 people on the phone, by email, by personal representation at the bank, all to zero avail. It was clear that HSBC had no intention of looking into this issue so I reported them to the Australian Financial Complaints Authority (and closed my HSBC account at the same time). Many months and countless emails later HSBC offered me a $50 Woolworths voucher - the 'bag of carrots' payoff, which I refused. More emails and eventually HSBC refunded by $35 and previous $40 transfer fees. Months and months of work to retrieve my $35, which HSBC stole. What a stupid bank.”

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Posted 3 years ago

“They cut you off when you ring them and also block your account I wouldn't bank with them AVOID.”

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Posted 3 years ago

“Many thanks to Susan who helped me make a transfer by phone. She sorted out the problem of why my online transfers kept being returned to my UK account and ensured that in future I could make my own online transfers correctly. She was very helpful, and very efficient.”

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Posted 3 years ago

“Shocking experience with HSBC business safeguard review where the questions were not relevant to our situation as we are not a business . Account was frozen twice. This used to be my favourite bank but now I would tell people to avoid it”

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Posted 3 years ago

“Account with large positive balance closed after I had been with HSBC for 40+ years. No reasons given all requests for reasons refused. They are a shambles. They are liars and cheats. I was in the process of moving house and I was left in the lurch.”

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Posted 3 years ago

“I trusted AUBREY SOLUTIONS to help me spy on my spouse and he didn’t fail me or rip me off he’s the most reliable and trustworthy hacker I know contact. A U B R E Y S O L U T I O N S 0 0 7 at G M A I L C O M”

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Posted 3 years ago

“Don't use this bank - i's worse nightmare to deal with them. We submitted application for our daughter and year later no account and no feedback. We visited multiple times branches and made many calls to customer service, but no help. Me and my wife are taking our business elsewhere. I can't work with bank which doesn't communicate with customer and where staff is highly incompetent! Rafal”

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Posted 3 years ago

“Totally unresponsive and incompetent customer service avoid these clowns like the plague.”

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Posted 3 years ago

“Seriously, never bank with HSBC. I have a couple dozen credit cards, never had a meaningful issue with any of them. Nothing but issues with HSBC as they find all transactions to be suspicious, and they will require you go into their branch to repeatedly prove you made the charge (in one example, I bought toothpaste at the corner store; HSBC froze my card telling me to call to confirm that I made the purchase; I called and they asked me some identifying questions; I got all the answers right—even faxing them a copy of my ID and my electric bill; still, they told me I'd have to drive to their branch to show my ID to prove I made the charge; I asked why and the agent said he heard voices in the background that seemed like they might be "coaching me". So, because I had "The View" on in another room, and Joy Behar is a loud talker, I had to drive to an HSBC branch.) Their ineptness would be comedic if the nearest HSBC wasn't 50 miles away. They are an endless waste of time. And their telephone customer service is not only incompetent, but also shockingly rude. All the popular customer reviews sites are loaded with expierences like mine, and there's a reason their average rating on most customer review websites is dismal (1 out of 5 star averages on most sites), they are truly awful.”

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Posted 3 years ago

“It has been 5 weeks since you closed our church account and you have still not given us our money. Where is our churches money, have you spent it. How are we supposed to pay bills and help other charities. Your customer service is terrible and we cannot find anyone to speak to here. Disgusting behaviour from your so called bank. Stay away from this bank, they steal your money.”

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Posted 3 years ago

“The bank won't talk to you unless you are a customer. Tried to gain some information about exchange fees, wouldn't divulge the information unless I had an existing account. Typical of this bank, very hard to get information from them.”

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Posted 3 years ago

“Partner is banking with hsbc trying to do indemnity claim for a Direct Debit taken 3-4 days after he cancelled it, agent has no idea what direct debit guarantee or indemnity claim is, infuriating horrible service - avoid this bank please”

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Posted 3 years ago

“always use app store show me wrong pasword is very bad service i never put wrong ..es muy mal servicio pesimo”

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Posted 3 years ago

“Yet again, 3rd time now, HSBC refuses to pay legitimate funds from my Aunt's account because THEY have decided it's a fraud. They have time to phone her up to check it's ok but unfortunately she has dementia, can't understand what they are saying and is terrified of being scammed so she won't confirm anything. I have PofA, everything is in her name, all the online checks have been made, and after an hour on the phone the fraud department wanted to transfer me to another fraud department; I hung up after another half an hour. What an absolute disgrace. I am sorry for people who are in the process of or have been defrauded because the fraudsters will be long gone by the time this excuse for a service provider gets round to doing anything. Shame on you HSBC.”

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Posted 3 years ago

“Worst customer service ever. 50 minutes trying to call the fraud team and still no response. Called customer services, I was told it would take 10 minutes to get through to the fraud team, 26 minutes later, no response. Called the customer services line again, and this time told it would be a minimum of 40 minute wait, if I was lucky. What kind of bank is this? A £2000 transaction has gone missing, but I can't get through to the fraud team? I have been with HSBC for 28 years and for the last few years I have had reasons to leave this bank, but I couldn't put up with the fuss of changing, it's time consuming and exhausting, but now I am going to stay with HSBC long enough to get my complaint through to the financial ombudsman, and then leave this ridiculous sham of a bank.”

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Posted 3 years ago

“Still waiting for our church funds to be released to us. You have basically stolen our money. We cannot pay bills or help local charities. Have opened an account with Nat West, lovely people, but have no money to put in. How can you possibly not know when we will get our church funds. This was all your fault in the first place, and terrible customer service. Seriously considering going to papers with this now. We are a registered charity and you have treated us like criminals.”

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Posted 3 years ago

HSBC Employee is rated 1.6 based on 682 reviews