“I have lost my business debit card - the first agent misunderstood and locked my commercial device so I do not have even have access to online banking no more.
Secondly, the lost and stolen team put me on hold for 2 hrs I have been on the call no answer!
Awful service!!!”
“Money transfer between two HSBC account takes forever. The mobile bank is horrible and totally useless. Can't even transfer money from another currency.”
“Always experiencing high call volumes.... hire more staff maybe?
Horrendous - every experience is awful - incapable staff.
Banked with them for 20 years and cannot wait to leave.”
“Tried opening a basic account for my son over a month ago. My passport id check failed (no idea why), his passport id check failed (no idea why). Called last week and was promised a call back the next day to sort the issue, didn't receive the call. Called again and was made the same promise - didn't receive the call again. Called again today and now my original application has expired because it's been over a month since I applied, so I'm expected to go through the same process all over again. Absolutely useless! Was told to visit a branch with my son to open his account instead which involves having to drive into town to a branch to make the appointment, then drive back in for the appointment! I didn't have the choice of just making the appointment over the phone with the branch. Checked the branch opening times and HSBC is no longer open at weekends, just 9am to 3pm weekdays. How the hell am I supposed to take my son into a branch and open an account for him when he's at school and I'm at work during the week? Avoid this bank at all costs, absolute shower of muppets. I would have expected more from a well established, international bank. instead you get overseas call centres, ridiculously long call waiting times and limited branch opening hours.”
“I just see £542.78 going out from my account I was think some robber pinch my money strait I call HSBC
I find out robber was my Bank they charge me 542.78 and they said that is not our charge but FX charge I ask are you same company they said no I ask how come you charge me that much money without my knowledge no letter no phone call no email
He said we call you and left the voicemail in same day I look at all my call and voicemail no any they know how they robbing people they are Licensed Robber I work for 72 hours a week for this money”
“My son’s school has sent the boarding fee refund to this “amazing BANK” a month before but still I don’t know where is the money right now
Extremely poor customer service discausting
The school name is NLGS NW9 6HB
So disappointed I would give you 0 star ⭐️ if possible but I had to give 1 unfortunately
Very 💩 service”
“With HSBC for over 20 years have not moved address in over 15 years (home owner) Marker placed on my account never told about this until today at hsbc branch
when i asked why the marker put on they had no answer . Tried to make appointment with manager to be told no i cannot see a manager.
avoid hsbc if you can.”
“I have had the same nightmare experience trying to comply with the online safeguarding review as another the volunteer treasurer who posted a review here 3 weeks ago. This has taken numerous days of my time over over the last 6 months now and shows no sign of being resolved despite visits to my local branch and phone calls and emails. I can only assume HSBC is determined to close our community group bank account whether we want to or not! Appalling service (not from individuals who have often seemed to be trying to help but from the whole HSBC system) but I don't suppose they will take any notice of my review either!”
“I disputed a payment and sent in any relevant attachments to support my case. I was credited the amount back to my card. Now the amount has been debited again with no explanation. Spoke to customer services yesterday, who placed me on hold for over an hour and left me hanging I had to cut off and call again. This time I went though security was told to hold while they investigated my query, 20 mins later the representative came back to go through security again? And then said okay I'll stick you on hold and go and investigate.... is it just me or is this shocking customer service. I said I wanted to log a complaint, this was ignored, I was told can't investigate right now as can't get through to the department and that she would call back once she gets through the whole day passed and I received no call. I called at 8.45 am this morning again and the same has happened again I've been on hold for over 2 hours 30 mins and I'm still on hold... nobody is taking ownership nobody wants to help it's all passing customers around here there and everywhere. I've been with the bank for years spend and paid hundreds of thousands of pounds with them if this continues I will have to close my holdings and move to another bank with customers at the heart of there business. I'm shocked and I don't have words to describe how disappointed I am with HSBC”
“I had deposited two cheques on 31st September 2021, one was dated 30th September while the other was dated 4th Oct(oversight). The post dated cheque was returned after several calls and requests on 18th Oct. The bank could have used some common sense and cleared by chq on 4th Oct since it was in there possession or returned the chq earlier so I could deposit the chq for clearance. What took the bank 19 days to return the cheque. Several attempts were made to contact the relationship management at the bank but were ignored. If this is how you'd treat a Premier banking customer who's been loyal to the bank for 18 years I can only empathise with new/ non Premier customers. Its been a horrific experience dealing with HSBC Middle East. Its time to bank with someone who offers a better customer experience.”
“I have had a really bad experience with the HSBC TEAM, although an employee from the 122 Finchly road branch came through and sorted the situation I have been trying to sort for weeks. Very helpful and professional without her help I was willing to stop banking with hsbc her name is Seema panda great job. Very recommended to go to her.”
“The app has not been not working for more than 10 days, so I can’t log into my profile (not even with the laptop as I would need to generate a code generated only from the app). I have no control of my money, in and out as of course I can’t see if I received my salary or if someone copied my card and is using it. I updated my phone software thinking it was a problem at my end but it wasn’t. Do you believe that the only way to find out about my bank account movements is going to an ATM and ask the last operations in 2021??? Shame on HSBC. I called twice the call center but still no fixing or to switch to a physical key.”
