HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 692 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service. Agents are absolutely terrible. They are unable to access transfer information and told me that the transfer could take 4 days to be sent, 4 days! The agent also completely stopped responding and ended the conversation when I ask for further information on the reason behind their inability to access this information and the reason behind the long delay.”

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Posted 4 years ago

“I have been a victim on a HSBC scam, and have lost 5100GBP. Unfortunately HSBC were not enough active to investigate the case, and they did not reimburse me, although HSBC signed the code of Scam prevention. The average waiting time to reach their fraud team is around 5 hours. There are security glitches in their system, which are welcomed by organized crime, but HSBC did not plan to correct. It is not safe to keep your money with them.”

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Posted 4 years ago

“Just want to amend a standing order .... have used every code that it has generated but none recognised... now locked out. Everything is so complicated with this app”

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Posted 4 years ago

“THIS IS THE WORST BANK IN THE HISTORY OF A MANKIND MANAGER, & STUFF DONOT UNDERSTAND NOR SPEAK ENGLISHE. THE STAFF ARE ALL RELATED FROM THE SAME COUNTRY AS MANAGER. SHE IS TELLING ME THE IRS IS WRONG, AND MESSED ME UP WITH MY 2019 TAX ALREADY. THESE PEOPLE ARE EXTEREMLY MORON AND DANGEROUS”

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Posted 4 years ago

“I have been transferred from one department to another department each and every time but at the end,when managed to find the right one they have hold me for 58minute and still no one to speak to!!! Absolutely appoling customer service.”

HSBC Employee 1 star review on 1st March 2021

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Posted 4 years ago

“I'm locked out of my online account due to a transaction that I made which was flagged up as possible fraud. I had a phone call from HSBC about the transaction and I confirmed it was genuine...Got back home tried to login to online banking and I'm locked out. Calling the call centre is not an option as I genuinely struggle to understand what most of the call centre staff are saying. My son helped me on the phone and discovered that the transaction I made earlier which I thought that I'd confirmed has been passed over to the fraud team. ?.....All I want is to log on to my online banking. I don't want moblie banking/ mobile app...just ONLINE BANKING”

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Posted 4 years ago

“Starting in mid-January 2021, I have telephoned HSBC on 4 different occasions, to request they send me a: "stamped bank letter, confirming my company holds a US$ account, and to include: account details, IBAN & SWIFT". At the end of each call I have been promised that the letter would be sent out the same day, yet nothing arrives.... As of today, my company has been given a deadline in which to produce the bank letter, yet HSBC is unable and unwilling to offer me a solution that will provide a remedy. Because of HSBC's incompetence, I fear I am about to loose a contract with an internationally renowned consultancy company, for a hospitality consultancy project in the Middle East. I suggested to the HSBC representative today that they could print, sign and then scan the letter to me - but was told this was impossible...... The only serious suggestion from HSBC, seems to be that I should raise a complaint.......... But, how will this help me, when what I need, is a letter from them, confirming I hold a bank account with HSBC, Oxford Street branch......? So frustrating!”

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Posted 4 years ago

“I am waiting two months to get my money refund which 2 unrecognised transactions from overseas, I have complained the matter online and branch, they told me waiting ...”

HSBC Employee 1 star review on 8th February 2021

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Posted 4 years ago

“Worse company to bank with, been on hold for hours then get transferred to some Rajesh from over side of the world. Who can’t even speak English right, not just that, Majority of them guys can’t even speak English properly. They put you on hold an then they hang up. Apparently They say they never disconnect a line. JOKES!! I’m still waiting for my dispute, been 5months. Ridicules.....”

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Posted 4 years ago

“I was tempted to transfer my account to HSBC and receive £125 for doing so. I completed the application and everything went wrong. The online platform didn't work and when I called them for assistance they would not give me a workable solution that didn't involve driving over 10 miles to another town. I did not proceed”

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Posted 4 years ago

“AWFUL !!! Overseas call centre. They cant understand even basic issues. They give basic answers (from the website) which are not helpful to the situation. SHOCKING! How can you get to chat to to anyone who understands English to a higher level ?”

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Posted 4 years ago

“Extremely bad customer service experience. Been ringing for an issue raised in September 2020. I wad told it would be sorted by the 4th of December. Today is the 29th of January 2021. Called the customer services 4 times today. After a hold of 35 minute, the call connected only to be put immediately on hold by the agent. The same happened online. Very dissatisfied and disappointed”

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Posted 4 years ago

“Truly very bad bank , I would never trust them with a penny as it took me 18 months getting my own money back , avoid them like the plague. I read the reviews and cannot understand why this rogue bank is not CLOSED !”

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Posted 4 years ago

“The worst bank to deal with. Find someone else for your own sanity”

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Posted 4 years ago

“Mobile phone app worked, went to online banking to set up standing order, and it just won't recognise password and locked all online banking . Just avoid HSBC, .this is the worst online service we have ever used .”

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Posted 4 years ago

“Avoid this bank , started to block accounts and freeze monies . HSBC have the worst reputation as they are simply a joke . Avoid this bank unless you want to say goodbye to your money . HSBC are closing all branches in UK and are going to relocate back to China .”

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Posted 4 years ago

“Dreadful all round.”

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Posted 4 years ago

“Absolutely terrible customer services. We have fraud on our account which we need to talk to someone about. We can get through to the fraud team, despite being transferred by the customer services team, we have been on hold for hours over the last few days, after 2 hours of waiting each time we get hung up on. I've banked with hsbc for 11 years but as soon as I can I will be moving banks. They have ruined our Christmas, hundreds of pounds have been taken from our account and no one will help us. I'm on the phone to customer service as I write this but as usual after being put on hold the line goes dead. My husband has been on hold since 8am this morning. Absolutely horrific customer services.”

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Posted 4 years ago

“Our treasurer left our bowls club at the beginning of August. Since then we have been trying to have our new treasurer made a signatory and to have access to our account online. Well so far after months the new treasurer can sign cheques but otherwise they continue to let our old treasurer have online access to our account and continue to send post to his address. Everything takes an age and of course there is nobody to speak too. After our first complaint they sent us £50 and basically told us to get lost. They are rubbish, do yourself a favour and bank somewhere else.”

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Posted 4 years ago

“I am a customer of John Lewis financial services, which I have discovered is run by HSBC . John Lewis' are great, HSBC are rubbish. Have been trying for over a month to get some back statements. To begin they seemed professional, my query would be dealt with 'as a matter of urgency', two weeks later got an email I couldn't open, phoned back my query would be dealt with 'as a matter of urgency' eventually got another email I couldn't open. Phoned back was told they would deal with it 'as a matter of urgency' asked for a manager, very reluctant but I insisted,the manager was apologetic and said someone would be in touch. I said not good enough asked for her manager, she refused, apparently it is not their policy. Said someone would be in touch, someone rang but I was out tried 1471 and was told by computer the matter was being dealt with. Pathetic, just pathetic. I gave them one star only because there was no way to give them zero. Thank god my own bank account is not with them.”

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Posted 4 years ago

HSBC Employee is rated 1.6 based on 692 reviews