Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,980 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

Write Your review

Tell us how Starwood Pet Travel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication during the transportation of the dogs, pictures were sent at the lay over which made me feel so much happier and then contact at Manchester was also great. Sarah was very helpful before the traveled, the paperwork was very confusing and Sarah has to put up with panicked phone calls from me and she was great.”

Starwood Pet Travel 5 star review on 27th February 2020

Helpful Report

Posted 6 years ago

“This was first class all the way! Thank you for your assistance!”

Helpful Report

Posted 6 years ago

“I settled on starwood after using jet-a-pet. Both companies did the proposed job well, but Starwood were more flexible with deliveries from the airport and about $200 less expensive overall. I explored using Starwood in the UK so as to keep it all with one supplier, but the UK branch was more expensive than other local suppliers.”

Helpful Report

Posted 6 years ago

“Everyone at Starwood was a pleasure to deal with. Professional and kind. I had the feeling that I was dealing with people who knew how to handle anything, and that our babies would be in good hands. Since we were shipping 16 dogs and 1 cat, it was a unique situation with a ton of crazy logistics. Everything worked perfectly and everyone of our dogs and cat arrived safely! I have written a review on Facebook as well, highly recommending Starwood to anyone needing to ship their beloved animals. Thanks again guys, you rock!”

Helpful Report

Posted 6 years ago

“My dog arrived safely and everything worked out perfect.. couldn’t have ask for anything more”

Helpful Report

Posted 6 years ago

“We used Starwood to relocate our 'boys' from New York to London and I only have great things to say about the service. I called about 6 companies for quotes, and Starwood called me within about 10 mins. Everything was explained fully and I was given a range of options and prices. They were far and away the most impressive. We felt reassured and confident every step of the way. Ashley kept us up to date with everything and Christina and Anthony even allowed our dogs to stay with them whilst waiting for their flight. The dogs arrived in great shape and none the worse for the experience. I would happily recommend Starwood unreservedly. Feel free to send me a message if you would like to find out more about our great experience. Jonathan”

Helpful Report

Posted 6 years ago

“Everyone was super helpful, everything went according to plan, and our pets arrived with no issues. Thank you for your help with our move!”

Helpful Report

Posted 6 years ago

“Was very helpful when transporting my two dogs. Made me less stressed and comforting knowing they was handling their transportation overseas.”

Helpful Report

Posted 6 years ago

“Great communication and extremely conscientious. Would absolutely recommend.”

Helpful Report

Posted 6 years ago

“Starwood took exceptional care of our cat and kept us up to date throughout his journey.”

Helpful Report

Posted 6 years ago

“Attentive and professional.”

Helpful Report

Posted 6 years ago

“It has been 6 months since we moved from Seattle to the UK and I am still so glad we chose Starwood. I was very nervous about moving our two cats such a long distance, but they truly took care of everything and were professional and compassionate along the way. My relocation was mostly managed by my employer, so I had specific flight requirements and Starwood was able to work with them. Our cats arrived looking more rested and relaxed than me, and we had no troubles with documentation.”

Helpful Report

Posted 6 years ago

“Starwood have twice now round trip transported my dog for me internationally and it has been excellent from start to finish. In fact it’s now time to schedule the third trip.”

Helpful Report

Posted 6 years ago

“We are very happy with the service provided with Starwood Animal Transport. Once Oscar’s Arrived Singapore Pet 2 Go updated us with Pictures immediately, very responsibly. We will recommend to our friends for sure!”

Helpful Report

Posted 6 years ago

“We had a quick timeline for our move under government orders. The sales rep was good, but once we were handed over to the operations person customer experience quickly devolved. I ended up doing most of the trouble shooting and coordination myself. Our Starwood rep even referred me to a Starwood competitor for assistance with a kennel issue. She also used bad language on the phone with me, and although she was timely with response, was extraordinarily unhelpful. I will not use or recommend Starwood again.”

Helpful Report

Posted 6 years ago

“Overall I was extremely disappointed in the services I paid for. While I understand some of the circumstances were outside of the control of the transport - an embargo at Chicago delaying the flight for my dog, I do not feel as if I was given any respect as a customer and did not feel I was being informed properly throughout the whole process. I will not be using this company again for my transport needs.”

Helpful Report

Posted 6 years ago

“They made the whole process so easy. I felt very confident with trusting them with our fur baby, Elly.”

Helpful Report

Posted 6 years ago

“Excellent service from start to finish.”

Helpful Report

Posted 6 years ago

“Awesome service all around!”

Helpful Report

Posted 6 years ago

“First time ever using a a pet mover for my "kids". I couldn't be more satisfied, I'm in the middle of a stressful move and can't even remember my home address let alone move three dogs on my own. My dogs mean the world to me and Starwood employees made it a complete breeze, they advised me on what paperwork I would need, they double checked each document and made sure everything was correct for a smooth transition from Hawaii to California. Ryan was so helpful and understanding even when i would forget to return an email she always made sure to keep me updated and reach out to make sure things went smooth. They picked my pups up from my home, dropped them off at the airport and did the same thing as soon as they landed to their final destination. I received pictures each time, I had a link to the the flight and was able to see how close the plane would be to landing and pretty much was kept up to date with the entire trip. My heart is at ease and I feel so much more relaxed in this chaotic move. I would definitely use starwood again in the future ❤️.”

Helpful Report

Posted 6 years ago

Starwood Pet Travel is rated 4.9 based on 3,980 reviews