Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,980 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 25th September 2026

Julie Sweet

Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

Maryam Q.

Starwood Pet Travel 5 star review on 14th September 2023

Jihoon

Starwood Pet Travel 5 star review on 16th July 2023

Michaela G

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From LA to Japan. A husky and an Australian Shepard.”

Starwood Pet Travel 5 star review on 27th February 2020

Helpful Report

Posted 6 years ago

“Though I was worried about moving my dog overseas, Starwood animal transport proved all my doubts wrong and did a wonderful job. I would definitely use them again if I needed to.”

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Posted 6 years ago

“Just a fantastic experience. We were guided and assisted every step of the way. The dogs were collected and updates sent by email with pics of the dogs through every step of their 3 day journey. Everyone was just wonderful. Thanks for making this part of our emigration stress free.”

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Posted 6 years ago

“Worst experience. Would NEVER recommend. Terrible customer service who can’t even tell the truth regarding what is happening with my dog.”

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Posted 6 years ago

“My dog was safe and sound both ways, the team was highly communicative -- this was especially important because it was our first time shipping and we were nervous. Thank you!”

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Posted 6 years ago

“Very good service and incredibly responsive to our needs; it is however, expensive.”

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Posted 6 years ago

“My Starwood experience was very positive. They were knowledgeable, helpful and friendly. My dog arrived in Australia passing all requirements and only needed the minimum stay in quarantine. My only comment would be that they could improve on communication. I found I was always the one to initiate contact and check that I was doing everything on time. Once contacted my case manager was very helpful and responsive but I did have to start the conversation.”

Helpful Report

Posted 6 years ago

“We are so happy with Starwood Animal Transport! From my first inquiry about flying our bulldogs overseas to picking them up at the airport, it was an absolute pleasure! Ryan Bole was professional and personable. All the paperwork was completed correctly and we had no issues at all with direct release at the airport. Even with a slight delay with their initial flight due to an unforeseen circumstance, Starwood handled their boarding and put me at ease knowing my fur babies were being cared for appropriately. They even sent text updates! I have recommended Starwood to several other military families who are moving and need assistance flying their snubbed nosed pups! Thank you so much for all your help and making this process so easy and stress free. Our family is complete here in beautiful Hawaii! We will definitely be using Starwood Animal Transport again when we move back to the mainland!”

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Posted 6 years ago

“Greatest animal transport ever!!!”

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Posted 6 years ago

“My boxer and Cat seemed calm traveling. Starwood sent photos and kept in touch. They helped me through the paperwork process and calmed all my worries. Even had an extra bolt for the dog crate when mine went missing! Thanks for getting my pets home safely!!”

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Posted 6 years ago

“Very professional and took the guess work out of the paperwork”

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Posted 6 years ago

“Starwood made this process as easy as possible and were endlessly patient with me through many changes in my moving plan. Would highly recommend!”

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Posted 6 years ago

“I wouldn't be arriving until a few days after my dog and so he would be going into kennels until I arrived. Starwood had to find a second flight that would accept him and his giant sky kennel on a flight from London to Manchester and then transport him over the Pennines to the kennels. Luckily they were able to do this and have him kenneled at Manchester Airport. The driver who picked him up at my house and took him to the airport was wonderful and surprisingly my boy got into the van without hesitation and sent me a photo of his arrival at the airport. Just a huge thank you to you all at Starwood on both sides of the "pond".”

Helpful Report

Posted 6 years ago

“Shipping a pet is super stressful, however the staff all made sure we were kept informed and even sent pictures of our babies. Their care helped alleviate the stress.”

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Posted 6 years ago

“I was extremely happy with the service I received from Starwood. I was very nervous during the whole process and my coordinator Ryan was fantastic, she put my mind at ease, with me every step of the way and very attentive and helpful.”

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Posted 6 years ago

“Ashley was simply brilliant. She was professional in the extreme and made sure our dog, Paddy made a successful and safe journey from California to UK.”

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Posted 6 years ago

“Excellent service from start to finish. No complaints whatsoever.”

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Posted 6 years ago

“Minimal service for the cost. Agent should have been a liaison between me and the veterinarian doing the export paperwork. It was confusing. Not sure what I actually paid for but to walk the cat to the gate.”

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Posted 6 years ago

“Although we were sent to an incorrect address in downtown Miami. Not a good start when you don't know the area and are stopping local folk for directions. there is a big difference between Ave and St in that area. They flew our dog safely to the UK so would recommend them for peace of mind.”

Helpful Report

Posted 6 years ago

“Thanks for great care on my doggie! Never seen my dog in such a great mood being at a vet and just makes the experience a lot easier!”

Helpful Report

Posted 6 years ago

Starwood Pet Travel is rated 4.9 based on 3,980 reviews