Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Pet Cab was wonderful. Kylie was the driver who brought our new baby home. She said that called before leaving the airport and reached us in the time frame. Very pleased with the service.”

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Posted 5 years ago

“Dean was great. He paid a great deal of attention to my puppy and my family, making sure we were all comfortable before he left. He sent a whole bunch of pics that we appreciated I received several advance notifications so that I knew when exactly the puppy would arrive. Very professional service.”

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Posted 5 years ago

“Puppy spot gave me delivery information that was far different from actual delivery. I didnt get a call the night before arrival confirming delivery detail, i called the next morning to find out whats going on and was told they tried calling me but were unable to get through. Told me the driver would call an hour before delivery, again no calls and they showed u at thr front door and ruined the surprise. Driver was nice but said she had a bad number? PuppySpot had all the correct information. Obviously disappointed the plans to surprise my daughter fell apart. Told 1:30 delivery and showed up without notification around 3:30.”

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Posted 5 years ago

We are so sorry we couldn't help with the surprise. Those are certainly precious moments and our drivers are tremendous and experienced in pulling the surprise off. As the Last mile piece of your puppies journey we are limited to the information given . Looks like we did not have the correct phone number and we have reached out to the company that your purchased your puppy to let them know. Congratulations on your your new addition!

Posted 5 years ago

“Joni was great! Very personable and kind”

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Posted 5 years ago

“Gary was professional and caring. He gave me good tips as a first time puppy owner.”

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Posted 5 years ago

“Excellent service. Helpful and very communicative.”

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Posted 5 years ago

“MY PUPPY ARRIVED A COUPLE HOURS EARLIER THAN ANTICIPATED, BUT WORKED OUT PERFECT. THANK YOU.”

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Posted 5 years ago

“Gary was great! Updates, comms , everything was perfect. Highly recommend”

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Posted 5 years ago

“Great service with consistent updates.”

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Posted 5 years ago

“Great service! They updated us the night before and 30 minutes before arrival. Very friendly people who delivered the dog too!”

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Posted 5 years ago

“My Pet Cab experience was amazing! They drivers took excellent care of our canines and gave daily updates to assure all was well during travel. Our canines were well taken care of an spoiled with love. Thank you very much for your incredible service.”

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Posted 5 years ago

“My pet cab driver was very friendly, timely, and did a good job on making sure my dog arrived safe and sound.”

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Posted 5 years ago

“Delivery was punctual and showed up at time stated. Delivery driver called ahead and was very professional. My new dog had no problems out of the crate. Thank you.”

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Posted 5 years ago

“I thought the service was great !! She communicated from the beginning til delivery”

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Posted 5 years ago

“He was very nice and prompt”

Starwood Pet Travel 5 star review on 12th December 2020

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Posted 5 years ago

Best friends already! Awesome picture!!

Posted 5 years ago

“Was so easy. Driver was kind and early! Thanks guys”

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Posted 5 years ago

“Susan was absolutely amazing and very professional. She made sure she called in advance to let me know she was on her way and to verify what kind of building I lived in. I appreciate that she was careful and considerate.”

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Posted 5 years ago

“Much appreciative of your service. Our puppy arrived safe even during a storm! Thank you!”

Starwood Pet Travel 5 star review on 11th December 2020

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Posted 5 years ago

Thanks for a great review and an adorable picture!

Posted 5 years ago

“Debbie was wonderful! There was great communication, and we received professional and courteous service. The service was timely and we were able to surprise my daughter with the help of your awesome staff! Thank you so much!!!”

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Posted 5 years ago

“my pet was brought to my house on time and in good condition.”

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Posted 5 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews