Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,978 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Questions

Metrics

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(239) 344-8959

Email:

info@starwoodpet.com

Location:

4706 Chiquita Blvd. S,
Suite 200-320,
Cape Coral
Florida
33914

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Starwood Pet Travel 5 star review on 7th April 2025

Christopher C Taylor

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Puppy disembarked around 10am. I finally called at noon to see where he was at as I had no information regarding company, driver or eta. Some of that was Puppy Spots responsibility. However, when I called, the person answering let me know that I should have received a phone call with his eta and that in fact, it was marked that I had been called. This was false and they verified with me they had the right number. Changeover with dog was quick and efficient otherwise.”

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Posted 5 years ago

“Your driver was very polite.”

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Posted 5 years ago

“I really liked my experience. They called me, confirmed a clear drop off window, and arrived right on time. The man who delivered her was SO nice- he helped clean her up and was really helpful.”

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Posted 5 years ago

“Bob called me 24 hours before her departure and confirmed her flight and my address with drivers name and when to expect my puppy. In fact there was a delay and he got right back to me after I left a message. My pet Cab driver, Laurie, was helpful and friendly. Very patient as we managed what was included with our puppy and how her temperament was during the drive. We learned she did not have her mommy blanket in her travel crate however, there were two small bags of her size food and the travel crate included that was news to me. Puppy is healthy (successful poops since settling in) she’s alert and happy to meet her new family. I was able to learn more about her travel details which is a relief during CoVID. So happy with My Pet Cab!”

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Posted 5 years ago

“Driver was lovely, pleasant and kind. She explained the items she had with her and gave us our puppy. Puppy was not delivered during the time frame given but was only about a half hour late.”

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Posted 5 years ago

“Spot and Doc we’re calm and peaceful when they arrived to my house. I think the service was very good. Thank you”

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Posted 5 years ago

“They delivered Piper in very good shape exactly when they said!”

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Posted 5 years ago

“My puppy's driver was the best. She kept me informed and was accommodating to my special request regarding her arrival. She was really friendly and at the same time, she kept a safe distance (due to the pandemic).”

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Posted 5 years ago

“Very professional and on time. The driver was a sweetheart and I appreciated her care for the puppy. Thank you guys!!”

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Posted 5 years ago

“Our driver Neil texted us in advance and showed up on time, The puppy was fine but the crate was completely wet inside and smelled badly. I think the puppy was treated fine but there were no papers to sign and I had to ask where are the papers etc.”

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Posted 5 years ago

Thanks for taking the time to review and we are sorry we couldn't give you five-star service. When Tina arrived at the airport our team cleaned her crate and made sure she was ready for the van ride to your house. Our drivers do check during the transport to see if they need to clean the crate again, but sometimes the pets go to the bathroom after this is done. For paperwork, due to Covid, we have been asked not to have anyone sign anything, so we try to respect everyone's space and honor social distancing. We hope you are enjoying your new addition and if there is anything we can do in the future, please let us know!!

Posted 5 years ago

“Professional and on time!”

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Posted 5 years ago

“She is very nice .”

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Posted 5 years ago

“The pet cab was kind and knowledgeable. I was very happy with their timeliness as well.”

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Posted 5 years ago

“It was very good. They kept me informed throughout the journey and arrived on time.”

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Posted 5 years ago

“On time and friendly”

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Posted 5 years ago

“Kate (I believe was her name) was very pleasant. Kept me informed of travel schedule. I would use this service again.”

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Posted 5 years ago

“They arrived with my puppy safe! They kept me informed during the transportation.”

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Posted 5 years ago

“I can’t say enough great things about my experience. We are so impressed with the communication and the process of delivery. Everyone we dealt with, and the driver was so kind and thoughtful and made it a great experience. Even with covid 19, she was professional, made us comfortable and we enjoyed every second meeting our fur baby. Thank you so much!”

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Posted 5 years ago

“The people who delivered our Bindi were friendly when they arrived!”

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Posted 5 years ago

“Super clean, safe environment”

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Posted 5 years ago

Starwood Pet Travel is rated 4.9 based on 3,978 reviews