Ideal World Reviews

Name: Ideal World
Rating: 1.55

1.6 Rating 388 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

Questions

Metrics

1.6

Based on 388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ideal World made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ideal World 1 star review on 25th January 2025

Anonymous

Ideal World 1 star review on 16th July 2024

Mick

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hopeless. Oh dear the “new” Ideal World is beyond awful! I was a long time customer previously and bought many many items of fashion, electrical items etc. Now they sell boring old fashioned over-priced clothes with absolutely no style. The presenters ramble on & on & on for ages over ONE item be it a watch or a walking stick until boredom surely causes most viewers to switch off. I don’t even bother to tune in any more - it used to be a great shopping channel with interaction between the presenters and the models now it’s one model doing her best to rave over some truly awful expensive old fashioned item of clothing. There really is a limit on how many faux fur trimmed kimonos or watches or walking sticks a person needs!”

Helpful Report

Posted 2 years ago

“Poor presenters who at times sound like market traders . Absolutely shocking studio filming . I’m sure a better quality could be achieved on a camera phone . Products look like the end of line and the studio sets look amateurish.”

Helpful Report

Posted 2 years ago

“Ordered a flosser which didn’t arrive after 10 days, so o emailed the customer service. Once they eventually got back to me, they said that they had received my return and we’re going to refund my money…Which they did. Only thing is…I hadn’t received it, so who had opened my personal mail, to get the return label out…Then, I got another mail to say that my goods had gone missing in the post, so they were refunding me….Very strange. In between ordering the flosser, I also bought some mens aftershave…on the 26th of October. As of today…the 2nd November…it still hasn’t been despatched…I wouldn’t be surprised if it also went “missing”, and I get another refund. Not a patch on the old IW…in terms of products, which mostly appear to be cheap items, delivery….or communication. I doubt that I’ll be ordering anything else…Which is a shame.”

Helpful Report

Posted 2 years ago

“I have been watching the new revamped show and I can honestly say it is terrible. The presenters, the products the picture quality. I can't see how they sell anything.”

Helpful Report

Posted 2 years ago

“Waited 12 days for mirror dash cam sill not received it customer service engaged if I can't get though I will take it further quick enough to take orders and your MONEY the ones who take the orders can't put you through to customer service never buy anything of this mob again”

Helpful Report

Posted 2 years ago

“I am so angry with this company. Since they went bust regular flexi payments have been going out of my account so I thought everything was ok. To my amazement I have received a letter from a Debt Recovery company claiming I owe Ideal World £41.40. This letter arrived on Saturday but I will be on the phone first thing Monday to try and sort out what is happening. I am never late with paymenys to anybody so am very annoyed. Will never buy anything From Ideal World again”

Helpful Report

Posted 2 years ago

“My review is a positive one as I always manage to sort out any problems with my orders received prompt refunds and updates when orders are late arriving. Sorry to learn of the demise of the channel and hope it will eventually return 😃”

Helpful Report

Posted 2 years ago

“Purchased sunglasses they arrived very poor quality £62.00 so I returned them via asda to you this was a week before they went into administration, they must have known they in were difficulties but carried on selling goods regardless,so I don't expect I'll see my refund. It's time something was done about companies still trading when they are in dire straits disgusting.”

Helpful Report

Posted 2 years ago

“Returned a £100 item the same day they went into administration. No warning, nothing. Absolutely disgusting selling to customers when they must have known this was going to happen.”

Helpful Report

Posted 2 years ago

“Disgusted they have taken £600 for garden furniture which I have not received they must have known they where going into administration when they where still selling to customers”

Helpful Report

Posted 2 years ago

“Ordered on Sunday shut down on Monday so now I'm 179 out of pocket with no response no product no correspondence from this company what about my money you have taken and given me no explanation. Just take a customers money and run discusting service”

Helpful Report

Posted 2 years ago

“Just shutting down without no respect to the customers and with out those they would be shut down for good”

Helpful Report

Posted 2 years ago

“they dont adhere to delivery instructions just cancelled order”

Helpful Report

Posted 2 years ago

“order blue magic been 8 day decided to ask how long got nasty person saying could take up 2 another 2 weeks or more joke was on chat for 40 minute to get told that what a joke will never ever order off them again .Fast to take your money”

Helpful Report

Posted 2 years ago

“Ordered a tower vl30 plus what arrived a tower vl30.The model was not the one shown on the TV. Contacted customer services who said the would get the item picked up via every who found the bar code sent was not valid. I have now sent it via asda toyou.watch this space to see if I get a refund....Do not need all this messing about...never again.”

Helpful Report

Posted 2 years ago

“Touch & go with purchases. Generally pointless contacting “ busy” cust/ services. 24-48 responses can escalate to many days. My Vibropower massager “died” less than 28 days’ use. No Warranty, No Refund, No Intention to Compensate me. Insincere presentation. BUT Delivery are people reliable in my area. They could run the TV Shows better. Forget any Satisfaction from Idealworld. Replacement Items / Manufacturers unavailable. I Returned an item via ASDA but it was lost. “ TOUGH”! David.”

Helpful Report

Posted 2 years ago

“Avoid like the plague! They charge you to contact them! They don't respond to e mails, their products are sub standard, cheaper and better on e Bay. They don't care, their presenters talk a good story but in my opinion you don't get what you promise and if you want a refund, forget it!”

Helpful Report

Posted 2 years ago

“Ordered a fleece blanket hoodie never came they told me lies that it was my paypal account paypal say they got the money on 24/1/2023 now ideal world have come clean after all their rubbish and say the order is cancelled due to supplier shortage still have not got my money refunded just shocking JF”

Helpful Report

Posted 2 years ago

“a swan and edgar watch was bought for me its hopeless it doesn't wind properly its always slow i know it has a garantee but i didn't buy it i cant return it as i dont want to upset the buyer,all the plate is coming off the fingers are loose its about 3 months old.what a rip off.dont buy this rubbish.better quality chinese watches off aliexpress or ebay,”

Helpful Report

Posted 2 years ago

“An absolute awful company! I have sent a faultyRadley bag back and still waiting for nearly two month and still do not have a refund, they have £143 to return and no refund. I would avoid them. I have contacted Resolver but still waiting!”

Helpful Report

Posted 2 years ago

Ideal World is rated 1.6 based on 388 reviews