“Customer service methods of addressing refunds ridiculous. Answer to message about refund sparks a case number as a reference. Any further messages about refunds prompt more case numbers or even conflicting replies which say refunds have been made - will be made - item has not been received in the company -. It does not help speaking to a member of staff or trying 'chat with someone' - nobody there!”
“Can you please tell that Mike mason to get his facts correct regarding get all your money back lol you don't 3.99 comes off your account so you don't get all your money back tbh the rubbish he sells you can get cheaper from temu or pound shop home bargains”
“I recently purchased a Homesmart Microwave Non Stick Grill Pan but when it arrived the packaging stated "Microwave Cooking Pot". Also, there were no "User Instructions" enclosed. I queried this and I was assured this was the correct item. I have since emailed them twice regarding the Users Guide and on both occasions my email has been rejected!! What excuse can there be for this?”
“I ordered and received a NuFit Pro slimming belt. Of course, I needed to try if it actually did what was promised. In my opinion, an absolute waste of money. I rang Ideal World to say I wish to return it and was told I could not for 'hygiene' reasons. At no time did I hear the presenter state 'no returns'. If so, I would not have ordered. How can you assess an item without trying it? But I am nearly £400 out of pocket for this item and have lost my trust in the 'gush' from the seller. I would advise others not to buy this item! Again, a waste of money. I will never buy from Ideal World again!”
“Did not realise you can only view an Item without opening the Box. I removed plastic cover and opened Box to view Colours. Not allowed? I sent back same day but Item was returned to me as I had opened the Box? How can you view through cardboard Box.?”
“Once again ideal world cherry picking review... I ordered chil tex pillow cases... Peter the presenter was so gushing!!! ( I should have been suspicious) these are cold to the feel.. Even cold through your pillow cases even when you wake up you will feel the coldness.... Utter rubbish all the above is untrue.. They are semi quilted 40% nylon and 60% polyester as on the label... I have sent my 1 star review to ideal world.. Yet again not posted on the website I have emailed them and they replied... It takes 14 days to post reviews... Just enough time to present the item again and they will hopefully get rid of the stock of these just zipped pillow cases... My suggestion just go to Dunelm and purchase a pair of there excellent high tread count cotton zipped pillow cases for about half the price of the rubbish ideal world are trying to pedal!!!!”
“7th August. Woman advertising opatra. Her face is so shiny with patches all over it. Someone should tell her. Most of the tat they now sell is available on temu for a quarter of the price.”
“Terrible new presenters and models. One particular presenter who does beauty gadgets just awful and loves herself too much! Stopped watching and buying.”
“Idealworld since returning to trading, sells nothing worth buying.
Before insolvency l bought lots of useful products from Idealworld, since their return to trading there is nothing worth buying . Customer service is appalling,
Buyers beware.
Mrs C.”
“Since the relaunch quality has gone down the toilet. Looking at what they’re settling most of it comes from Ali express or bankruptcy auctions. Is it even legal to sell things before you have them In stock? PS and MM still pushing tatt like it’s the best thing you’ll ever buy. MM sounds like a dodgy market stall holder. Finally what’s going on with production values. The shows look and sound terrible. Note to the camera operators there’s a thing called a focus ring, try using it”
“Just wanted to say, since being took over, the products are absolute rubbish, and the presenters awful especially the one named Sally, what a big mouth, she's an embarrassment, I only watch to see if it's got any worse from the day before, and it always has, awful products, cheap and nasty.”
“Received a vibration plate with a German DVD, no good to us.
Been trying for 2 months now to get an English one but keep getting told we're on it.
Numerous times been told someone will phone back but they never do.”
“Very poor customer service and no communication when orders are cancelled because of technical issues on their end
Would never shop with them again as no guarantee if item would arrive”
“Ordered men's wallet not bad quality but it's a tri fold so bulky in your pocket wrote a review but ideal world did not post the feedback.. Seems they still cherry pick there reviews... And not for the first time!!!”
“I have sent the following email to ideal world but they just do not want to listen. They promise a manager will ring you back and they do not.
I have sent the following to ideal world many times but they chose not to listen.
I have never come across a company with Customer services as bad as Ideal Worlds. It's based in India and when they phone you back the phone rings for five seconds and then they stop ringing. I cannot get to my phone to answer them in this time.
I have been told by one of the Indians that he has tried to phone me four times and he could not get through to me. If this was the case a missed call would have been registered on my phone but there are no missed calls on my phone, so someone is not telling the truth.
I tried to speak to someone in England to put in a complaint but it appears that there is no one.
I wonder if people buying from Ideal world realise the trouble they would have with customer services when they buy items.
It's just not worth the effort in trying to get in touch with them.
The customer services I India will not take a complaint from me about themselves and there seems to be no one interested in taking a complaint in the UK.
I have had several messages from them as emails.
One said they are looking into my problem
One said they were pleased that my problem is now solved (but it is not)
One said he had tried to get me on my phone four times but could not get through. (If he had done this a missed call would have been registered on my phone four times - there are no missed calls showing on my phone)
I have been trying to get through to someone now for ten days, I always get India and they (unfortunately) are no help at all.
I have tried contacting the sales line but the people who answer the sales line do not work for Ideal World - they are just paid to answer calls and the definitely would not take a complaint.
I am at my wits end with Ideal World and wish I had never come into contact with them.
If anyone from Ideal World reads this would they please get in touch with me as soon as possible.
I have been trying to speak to an English manager for ten days I have been promised by the Indians that someone would ring but no one has.
Please open a formal complaint for me regarding this.
PLEASE ASK SOMEONE TO PHONE ME.
Thanks.”
“I have never come across a company with Customer services as bad as Ideal Worlds. It's based in India and when they phone you back the phone rings for five seconds and then they stop ringing. I cannot get to my phone to answer them in this time.
I have been told by one of the Indians that he has tried to phone me four times and he could not get through to me. If this was the case a missed call would have been registered on my phone but there are no missed calls on my phone, so someone is not telling the truth.
I tried to speak to someone in England to put in a complaint but it appears that there is no one.
I wonder if people buying from Ideal world realise the trouble they would have with customer services when they buy items.
It's just not worth the effort in trying to get in touch with them.
The customer services I India will not take a complaint from me about themselves and there seems to be no one interested in taking a complaint in the UK.
I have had several messages from them as emails.
One said they are looking into my problem
One said they were pleased that my problem is now solved (but it is not)
One said he had tried to get me on my phone four times but could not get through. (If he had done this a missed call would have been registered on my phone four times - there are no missed calls showing on my phone)
I have been trying to get through to someone now for ten days, I always get India and they (unfortunately) are no help at all.
I have tried contacting the sales line but the people who answer the sales line do not work for Ideal World - they are just paid to answer calls and the definitely would not take a complaint.
I am at my wits end with Ideal World and wish I had never come into contact with them.
If anyone from Ideal World reads this would they please get in touch with me as soon as possible.
I have been trying to speak to an English manager for ten days I have been promised by the Indians that someone would ring but no one has.
Please open a formal complaint for me regarding this.
Thanks.”
“I’ve purchased an iterm from this company on the 29th march but learned that had not enough stock so moved the order to 5th April was not happy at all as this not for the first time this has happened will not shop here ever again avoid this company”
