“Order a Momasa plant died they said it was hardy trying to get money back had to send photo of plant to be told it not hardy and keep it in the sun i am well in my 30 days never buy onther plant from them wouldnt of given 1 star but had to to get to Wright the review”
“Purchased iron plus ironing board received the iron but Hermès the carrier stated the board was to large to deliver?But they would eventually deliver by a special delivery vehicle.Still waiting fourteen days later
Ideal world customer services absolutely inept Hermès service keystone cops spring to mind
Both companies as useful as a ash tray on a motorcycle”
“I missed a payment due to my debit card being stolen and cancelled and the bank sending me a new one. They could have emailed me but send me a second letter, first one I never got, telling me they have referred it to an outside collections agent all for 37 pounds... Horrible people and I have been a loyal customer for over 12 years too... Thanks ideal world, not.”
“Got a dormeo mattress from them April 19 . Its faulty I have had twenty 3 emails all contradicting each other some saying I'm not entitled to a refund despite being under guarantee some saying I am entitled to a replacement or refund no one knows which lie to tell you next they have told me to send my old one back what guarantee do I have for them to repay or replace none . They took my money quickly but no chance so far of getting anything back a bunch off RIP off merchants thieves liars an should not be allowed to be on tv or anything”
“I wouldn't even give this company the 1star you appear to need to review them
Shocking
An Absolute disgraceful outfit
I'm fact their name is ironic because the grief they create makes them anything but an IDEAL WORLD
I have been trying to sort out a problem with Dormeo hybrid mattress, one phone call to customers service on a Premium 09 number and still it's NOT sorted they are about as much use as a chocolate ashtray on a motorbike
Cowboy outfit is to kind a name for them, like many others I will NEVER shop with this lot again”
“I wouldn't even give this company the 1star you appear to need to review them
Shocking
An Absolute disgraceful outfit
I'm fact their name is ironic because the grief they create makes them anything but an IDEAL WORLD
I have been trying to sort out a problem with Dormeo hybrid mattress, one phone call to customers service on a Premium 09 number and still it's NOT sorted they are about as much use as a chocolate ashtray on a motorbike
Cowboy outfit is to kind a name for them, like many others I will NEVER shop with this lot again”
“I have just had a terrible shock after paying my phone bill. its an absolute disgrace to charge your loyal customers such high rates to make an order of reasonably priced items. whats the point????. you should use the high street!. in future I will and will advise all other potential customers before they make future purchases. I am appauled!!!!”
“When the presenter states "limited stock" " last chance" etc etc and the same item then appears a few days later. When you consider they run an expensive TV channel with huge overheads who do you think pays for all this expensive tat?”
“I've only given them a one star because I can't do a zero.
Ordered a mattress was told it would be delayed. I contacted idealworld to cancel the item, eventually after calls and emails I was told to refuse delivery as they couldn't cancel!!!!! Really.
Item arrived I refused delivery explaing why... 2 weeks ago. No refund no communication about this even after emailing, tried to call but you just get an machine o which to leave your details.”
“I am writing to you regarding the shocking service i.have received from your company.
I have tried calling your complaint telephone number today that only accepts messages .
The issue I am having is that I ordered a mattress on the 5/1/2020 and deliver was confirmed for the 16/1/2020 via Hermes.
Allegedly i requested to send the mattress back to you which is not the case. I spoke to Dianna on Thursday and she said she would update me within 48 hours. I requested an update from her supervisor on Friday which did not happen. I then phone on Saturday on your premium number to be told that the mattress would be delivered by the 27/1/2020.
Please find a email response below from your customer team which is absolute rubbish.
I have also responded to that email and awaiting a response
I would appreciate your intervention as I still do not have a mattress. I also disposed the old mattress on the 16/01/2020 as I was expecting the delivery on the 16/1/2020
To add insult to injury I have also had to take two days of annual leave to wait for the delivery.
Don't buy from this company they don't appreciate their customers
BtW still no mattress no allegedly first week in February”
“Very poor customer service. I have made several purchases from Ideal World and all is well, if there is no problem. Recently I needed to cancel a treadmill and did so after downloading the User Manual, only to find that the product was quite unsuitable for me , due to size and age related warnings. Cancellation was nigh on impossible. They took 5 days to respond to my emails and expensive telephone calls. They sent the item anyway. After all this hassle, they Have finally refunded the item cost, but not the delivery charge. Be wary if purchasing high value items and don't rely totally on descriptions made on TV.”
“Shocking ordered a mattress 3 weeks ago still hasn’t arrived contacted customer services numerous times useless is an understatement never will I use this company again didn’t even want to give a 1 star but had no option”
“Theft by IDEAL WORLD of my full up front payment for an I-phone.
Two weeks later still not received the iPhone. Lies and false promises from this outfit. No refund despite promises. Now they say that I cancelled the order. Another lie.
High premium helpline phone rates that offer no help or resolution. Unable to fully understand the language of the helpline person.
My fault I suppose for putting my trust in this outfit to deliver and fulfill contract.
I shall never use them again.
Avoid this outfit like the plague.”
“steer clear of all the shopping channels
the presenters are very good at painting black white
and have no knowledge or interest in the many items
they present.”
“Ideal world promise to get back to you in 48 hours. What a joke ordered and paid early Dec still no item and they won't reply to us. Beware if you need something quickly”
“IDEAL WORLD NEED REPORTING AND EXPOSING TO THE BBC AND I'M THE ONE TO DO IT !!!
CUSTOMER SERVICE IS ABSOLUTELY DIABOLICAL
THEY ADVERTISE GOODS THAT THEY DONT EVEN HAVE IN STOCK - BUT STILL TAKE YOUR MONEY
THEY TELL YOU A PACK OF LIES
ONE DAY THE ORDER HAS BEEN DESPATCHED
THE NEXT DAY IT HAS BEEN DELAYED AND IT MIGHT BE SENT OUT IN THE NEXT COUPLE OF DAYS !!!!
NO ONE SEEMS TO HAVE A CLUE
COMPLETE BUNCH OF LIARS”
