Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mila Zhukouskaya

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love ikea, but their customer service is absolutely terrible. We have been in the process of getting a refund for items that were never delivered and have waiting over 3 months to get our money back. They told us the refund would take 7-14 business to process which we waited and then called to check, upon which the representative Rebecca told us that the items had been returned to store and she didn’t know why our refund hadn’t processed but assured us that she would talk to their “cash office” and get the refund to us in 24 hrs, we waited two more days and called back and Tyesha a senior member there said that it was notated in our order to call the cash office but it never had been done. She put us on the “red list” and assured us it would be 24 hrs and we would see our money back, called again a day and a half later as was told by Gabe that we were on the red list but that we won’t see the refund for another 5-7 business days. I will never buy from ikea again”

Helpful Report

Posted 7 years ago

“I made an online order at www.ikea.com on May 28, 2018. I received a delivery date of June 14th. June 14th came and went and not a word from anyone of my order. I had to call (and wait an hour on hold) to find out it was late. They said someone would get back to me and no one did. I have been on the phone (with EXTREMELY LONG wait times) 4 more times. The next delivery was supposed to be made June 27th. It was a 12 hour window and I had to have someone at my house ALL day so it could be signed for AGAIN and AGAIN no one came and NO call or email. I called 2 more times and have now tried to cancel the order since I don't even need some things in the order as it was for a friends wedding that has long come and passed. I trued to cancel yesterday and was tranferred to yet someone else that has tried to give me a new delivery date past when I need this. I told then if I can't have it by monday I want to cancelled. They just sent me a delivery of tuesday which is unacceptable. The customer service and delivery has been terrible and I will NEVER order anything again.”

Helpful Report

Posted 7 years ago

“customer service is the worst.. I have never experienced anything like this.. its always " all circuits are busy" or wait 3 to 4 hours on the phone for a rep to pick up. Get with the program!!! i have purchase a sofa on 6/2 and have missing accessories, its been 3weeks and can not get anyone to resolve this!!!”

Helpful Report

Posted 7 years ago

“If I could give zero stars, I would. Still have not received an item I ordered 10 days ago and it appears that it will be maybe a week or more until I do (if it ever even shows up!). I have had difficulty getting through on the customer service line and I am told something different by each customer service representative of IKEA and the shipping company that I talk to. I will not be shopping at IKEA again.”

Helpful Report

Posted 7 years ago

“Recently bought a small desk for my home office. The desk was great but the point of this review is to say how much I appreciated the customer service. The guys went out of their way to be helpful. It doesn't take much to say thanks. So here it is!”

Helpful Report

Posted 7 years ago

“Items broke during delivery and I was unable to contact Ikea about it at all. 2+ hour wait times on the phone and every call gets directed to the same number. I never got through to Ikea and my window of time which was only FORTY EIGHT HOURS to call about a defective order passed by. I will never buy from them online again.”

Helpful Report

Posted 7 years ago

“Waited 10 days for a delivery. Delivery company failed to call us day prior with delivery window. Called Ikeas who gave my the delivery co info to call. Delivery co had no record. Called Ikea back, was transferred , on hold for 54 minutes. to be told delivery had not even left the Ikeas facility yet. Could not tell me when it would.”

Helpful Report

Posted 7 years ago

“MY DELIVERY WAS INCOMPLETE MISSINGG ITEMS- I NEVER RECIEVED MY SOFA OR DESK DRAWERS. I AM UNABLE TO GET THROUGH TO CUSTOMER SERVICE. I HAVE CALLED MULTIPLE TIMES WITH HOLD TIMES >1 HOUR EACH TIME. THE DELIVERY TRACKER STATES MY DELIVERY WAS SUCESSFUL BUT I AM STILL MISSING ITEMS THAT I PAID FOR.THE DELIVERY COMPANY HAS NO IDEA WHERE MY ITEMS ARE. IT IS IMPOSSIBLE TO GET THROUGH TO IKEA CUSTOMER SERVICE. THEY PUT YOU ON HOLD INDEFINATELY AND DON'T ANSWER EMAILS”

Helpful Report

Posted 7 years ago

“I bought table online on 2 June, with delivery on 6 June. On 6 June - when I called - I was informed that table won't be delivered till 10 June (Sunday) between 8:00-14:00. I cancelled order and was informed that refund was processed while we spoke. It occurred to be a lie. 2.5 weeks later, on 22 June, money were still not on my account. I called ikea and was informed that "now the refund was authorized" (which means before ikea's consultant Akhtar S lied to me) with no further explanation. It remains to be seen if I will receive money this time. What a dishonest way of doing business, hoping that customers won't check their bank accounts after 10 working days...”

Helpful Report

Posted 7 years ago

“We went to buy a crib and changing table for our daughter. We found what we wanted in the display area and went to go get them from the pick up area and both were out of stock. After finally finding someone to help us, we were told the crib would be in stock within a couple of days but they had no answer for when the changing table would be in stock. However it was available online. I went back and purchased the crib when it was back in stock and waited a few days to see if the changing table would come back to the store. However, not only did it not come back in stock in the store but it also went out of stock online. I was able to email and while getting back a fairly quick response the rep was rather terse. She said because of a manufacturing issue it would be Nov before the product was back in stock. I am very disappointed and find it ridiculous that it would be out of stock that long. My daughter has limited space so we opted for the beech crib and small changing table. I can not find a changing table that matches the crib which is already put together and everything and we don't want to mess with returning and putting another one together so we are going to have to get one from another store which is white and will not match the crib. Admittedly it is much nicer than the cheaply made IKEA one but it's also $20 more and will take up more space. The customer service rep would not offer me any store credit or anything. Her only solution was to wait until November which will not work. I am not impressed with IKEA or the quality of their products. Also, I do not enjoy the maze like shopping experience in our local store. I find it much too confusing and stressful. I refuse to shop IKEA anymore. I know there might be production factors out of their control but I felt they could have offered me some other help or solution - maybe a discount on another product, the floor model or something.”

Helpful Report

Posted 7 years ago

“Placed an order for $60 worth of kitchen items. All of the items arrived broken beyond repair. I requested a refund through your "recall" number since the actual customer service number 1 (888) 888-4532 is completely worthless. No matter what time of day you call you will hear that the line has reached full capacity - SCAM. There is also no way to contact the company via email. So, a month after requesting the refund, I still haven't received it. I've called the recall number 4 times now and gotten the same vague answer that it's "on it's way." This company is a complete joke and I will NEVER waste my time or money on this place again. Buyers beware!”

Helpful Report

Posted 7 years ago

“New cashier cannot count the correct items in cart so therefore I get charged more for an item I don't have. She's not a kid but mid 40's and still can't count correctly. Sad. Plus her trainer who was around late 20's couldn't count either. Guess you don't have to have a good math back ground to get hired. Don't trust the cashiers. Long lines and only minimal people cashiering leads to very long and hot lines. Same at returns..one (1) person doing returns as I watched the second person leave to go out side to smoke. Need to fire these people period.”

Helpful Report

Posted 7 years ago

“It all started when I ordered 5 items from IKEA online. Money was withdrawn immediately. 6 weeks later was my expected delivery date. No delivery arrived. No call. No email. Nothing. I waited 40min-1h on hold to get customer service. Realized that 5 sub-items to my order was missing which put my delivery from the transport company to my home on hold. Before finding this out! I was given the number of the transport company whom I called, who then told me IKEA forgot to supply some of the sub-items. Then I had to re-call IKEA, wait on hold for 40min. Then IKEA told me you have to call the transport company to find out which sub-items were missing. I said no way. You need to know which sub-items you did not send to them!! THEN, after this, IKEA explains that it will take another 6weeks to have my delivery! No way I said. So the option was to cancel the 5 missing sub-items and get a refund. Which I did. Then I drove from Greensboro to Charlotte to purchase the missing items from the IKEA store. I could not wait as I needed to mount my couch and guest bed for my family who were coming to visit. 6 weeks later....which leads me today.. I have made countless phone calls to IKEA. Never getting a straight answer for where my refund of 500 dollars is!!! Always getting the same answer 5-7 business days... Today I called and I was on hold for 20min, then hung up on. Then 35min hold, after they answered they said they would connect me to the refund department WHICH WAS A LIE. I was put back on hold for the main line. 45min later SOMEONE else answered, asking me what I needed help with.... THIS IS UNACCEPTABLE BEHAVIOUR!!!! I am so frustrated.”

Helpful Report

Posted 7 years ago

“Ordered kitchen, was charged twice, had to cancel original order done in store and reorder on line because FIRST delivery was a NO SHOW as was the SECOND and the THIRD. Forth delivery promise date has now been changed again. IKEA has the WORST CUSTOMER SERVICE in the HISTORY of MANKIND. NEVER order from them again and these kinds of complaints are UNIVERSAL. Not wanting to give them even ONE STAR.”

Helpful Report

Posted 7 years ago

“ikea customer service is HORRIBLE. NO ONE ANSWERS THE PHONE WHEN YOU TRY TO CALL CUSTOMER SERVICE. THEY LEAVE YOU ON HOLD FOREVER. I GAVE UP AFTER 35 MINUTES. They were supposed to deliver a couch I bought online a week after I ordered it and they sent me an email at the last minute telling me that I needed to contact them to reschedule as they didn't receive the couch on time. When I called the delivery company they said it would take 4 MORE DAYS. INCOMPETENT JERKS. ANSWER YOUR PHONES ikea. The whole time I was on hold I had to listen to a recording telling me how easy it was to order online and have the merchandise delivered to my doorstep. Wow! Ordering online from ikea has been an ordeal. HORRIBLE SERVICE.”

Helpful Report

Posted 7 years ago

“So out of touch when it comes to ordering. The product was unavailable online. I checked the inventory in the closest store to me (which is 4 hours away) discovered that they had over 200 of the item that I wanted. I was told that they could not ship it to me and that I had to come in the store to purchase. the reps next comment was that as long as paid for it before 2pm that it would ship the same day! Does IKEA realize how stupid this is! I amazed that they are still on business. Their officers need to take a trip to Amazon or any other store for that matter to see how it is done. Last time I will try to buy anything from Ikea!”

Helpful Report

Posted 7 years ago

“Comprehensive selection of products, from loo to kitchen utensils; light fittings to rugs. Bright, airy retail space. Attractive display rooms to pique curiosity and promote unusual, experimental ideas. Smiling, helpful staff, easily identifiable in iconic yellow and blue. Easy checkout and car loading. Well earned refreshments to indulge in. Just beware, budget overspend alert!”

Helpful Report

Posted 7 years ago

“Never buy from these people .... just try and call customer service wait times are 1 to 2 hours. Try to find the page to send an e mail to customer service... does not work. They should go back to Sweden.....”

Helpful Report

Posted 7 years ago

“This was my first and last time ordering from Ikea online. After a long delivery wait time now my delivery has been delayed by another 17 days. I received an email that I needed to call to reschedule my delivery. The wait time to speak with a rep was 92 mins! There is no option to hold your place in the call line, hang up and have a rep call you back. Do better IKEA!”

Helpful Report

Posted 7 years ago

“I've made 2 visits to the store, 45 min away, to obtain 2 duvet covers, which are listed as having 8 in stock at my store. NONE are there; store employee told me to order them online. NOT available online. I called Customer Service for an Advance Product Search, and was told that there are none in the store, (DUH), and the store has not updated their system. Fast forward, 3 more calls and countless hours on hold trying to determine if the store had ever updated their stock, and I'm on hold again for an hour now. It should NOT be so hard to find out if a product is available? Pathetic Customer Service.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,627 reviews