Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,650 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Linnmon table is an absolute piece of garbage. Literally. Ended up having to throw it away before assembly was possible. The holes to screw in the legs are so tight and the screws are made of the cheapest metal imaginable. The screws strip making it impossible to assemble. I could have gone out and purchased an electric drill but--forget that--that would cost more than the product itself. This isn't the first time this has happened with Ikea products. I'm DONE with Ikea. It wouldn't be worth returning by mail because the postage would way exceed the cost of the product. Beware their products. Most of them look nice but have no structural integrity.”

Helpful Report

Posted 9 years ago

“I place an online order on January 26, 2017 and it is now March 20th and they still have not shipped out my order. I called after a month and asked what was going on and of course they had me on hold for over an hr and then told me "sorry the warehouse is running behind on their shipping, i will put it in again for you and u should get it with 5-7 business days". I waited another 2 weeks and still NOTHING. I called back and was told that they still hadnt shipped it and werent sure when they could ship it, mind you when i placed my order online it said i would receive it 5-7 business days. Its been a month now since then and i called back again. wednesday the 15th of march and they said they didnt know when they would ship it and had no tracking or any number to give to me so i could be up to date on my order. Never again will i shop there or order anything from them. Being such a big company you would expect them to be on top of everything, but no, they just take your money and dont ever ship your order.”

Helpful Report

Posted 9 years ago

“Ordering from IKEA was a nightmare, and I will never order from them again. The company I work for was preparing to do renovations to our office, which has to be done quickly and all at once so that our office is shut down for as little time as possible. (Office shut down = no revenue.) We ordered two desks for the renovations, and the whole process was scheduled around when the desks would arrive, as they were the critical part. We paid $349 for shipping, but it was not worth it. We received an email the next week, saying the shipping company would contact us within 2-3 business days. 5 business days later, we received no call. Therefore, we called IKEA, who attempted to connect us with their shipping company. I waited on hold for 30 minutes with no response. I then called the shipping company myself, and though I was unable to speak to a person, I was put on hold. I was on hold for 2 hours, unable to work efficiently or take calls during those 2 hours. The next day, I called again, and was told they were closed the previous day due to bad weather. I was never told this by IKEA or the shipping company. IKEA, using the shipping company, should have known this, and been able to answer our question. Finally, I was able to call and get ahold of the shipping company. I was put on hold and rerouted multiple times until they finally gave me the appropriate tracking number and the number for the local shipping company they used. I called this separate company, and after being put on hold again, they finally told me I should have received a call and the desks would be delivered. IKEA needs to figure their shipping process out. This could have all been avoided, and they could've had multiple loyal customers if they had only done the proper thing and at least contacted us.”

Helpful Report

Posted 9 years ago

“I was shopping on Sunday March 12, 2017. Woodbridge IKEA, I wanting to test some of the sales agents multi tasking and so I asked a question while there was a line, now some would say it's interrupting the line but it was a qusetion to an item that was not even in stock, and so I would of waited in line for nothing. But as I walked away and angry customer approached me and came into my space,the wrong way by placing hands on. Call it Retail rage and the sales agent got a kick out of it and laughed. It is an unstabe store I called for management and the polite lady said "we all have master derees working in this store" and she gave a temprary fix that was not a long term solution. The right thing was to call the authorties to keep your customers safe in the store. It was a diasater will never enter that store again I felt violated .”

Helpful Report

Posted 9 years ago

“We buy a lot of Ikea products and do not appreciate your advertising in my kids magazines promoting your political agendas! Not your place to do that! I am seriously considering boycotting your store!”

Helpful Report

Posted 9 years ago

“Made a couple thousand dollar order online. There is no information regarding the delivery services and that in my area....they only deliver on a Saturday. This is coming to a business that is not open on a Saturday. So I have to pay my employees extra to wait around for a delivery service that is only 30 miles away but gives me an eight hour window to deliver. You are not allowed to pick the order up. Cancelled the order. Will not do that again. Sad to be this angry...but as my employees said..."they don't care". Even my own employees know that. Lesson learned.”

Helpful Report

Posted 9 years ago

“This company offered lowest rate for pick up and delivery service. I just arrived to New York on Monday and needed last minute delivery. Sasha delivered everything and also helped build the bed. Just to let you know this is not the store! But service they offer is all I needed, because IKEA store located in Brooklyn .... too far... Thank you.”

Helpful Report

Posted 9 years ago

“I spent £300 on a chair and other items. Was forced to purchase a footstool via checkout and customer collection. 1 and 1/2 hours later I finally received the footstool. The manager was rude to my husband stating he was loud. He is profoundly deaf in one ear and wears an obvious hearing aid. He wasn't being loud but attempting to complain about the poor customer service. I started to film on my phone the manager attempted to grab my phone and in doing so hit my finger backwards, which was painful as I have arthritis. She was surrounded by 3 members of staff, young and fit. My husband and I are in our fifties and both disabled. My husband is gentle and quiet. They did not want us to complain in front of other customers. We were going to buy a kitchen from them but not anymore. In fact after reading the reviews we have been spared a nightmare. Never again will we shop in Ikea. Terrible store (manchester) in our opinion. Dreadful. I used to love Ikea but never again.”

Helpful Report

Posted 9 years ago

“Had coffee & cake at ikea Marsden park when a customer left table after eating and walked past the ikea staff doing the cleaning, unfortunately staff asked customer to go back the table and pick up the dirty dishes when it is staff job to do it cause customer had already left the table. Isnt it too much for her to do it for the customer? Where is the customer service here?”

Helpful Report

Posted 9 years ago

“Paid for kitchen 15 k, hand to buy whirlpool appliances, normal companies wont feed in this kitchen. Now microwave is gone, and more than month I waiting to get it fixed ( they dont have parts, and no option to replace this junk) Frigidaire have air leak, they cant do nothing about it... Hood looking with lots of headaches junk and poor service.”

Helpful Report

Posted 9 years ago

“Hemnes fell to pieces”

Helpful Report

Posted 9 years ago

“I purchased a lamp that cost £4 when I got to checkout the total was £11.50. I received an email to say my lamp would take 9 days to arrive, what did I pay all the extra cost for? What a rip off!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“Purchased HILLESJÖN 1 1/2 bowl dual mount sink, stainless steel. This is the cheapest sink ever! Setting ANYTHING inside scratches the surface. I've had this sink for 3 months and it looks like a family of gorilla's has owned it for ten years. I wipe down the sink after every use as I dont like to see water spots. I havent washed any dishes in it. Merely laying something in the sink, no matter how careful you are, will scratch it terribly. HUGE waste of money! It's almost embarrassing in my brand new kitchen. Needless to say, whenever someone asks, I always tell them where I purchased it and warn them not to make the same mistake as I did.”

Helpful Report

Posted 9 years ago

“The furniture I purchased had missing items. They gave me the option of waiting 5 days for the items to be shipped or come back to the store. If you have time to waste go to ikea”

Helpful Report

Posted 9 years ago

“Visiting the Ikea store in Tampa on a recent vacation was fabulous. We got some great ideas and some great deals. However, one of the products I purchased was sub-par. Specifically, OFTA unscented candles, which smelled like rotting meat. I never even burned them. The odor was so bad (even after I wrapped them in plastic) I threw them in the trash. It took weeks for the lingering smell to leave the house. I found no way to review the great products, like the rolling cart I purchased, and no way to comment on the candles. My research also led me to tons of reviews on sites like this one (not at IKEA) about problems with delivery, etc. Poor business model if you ask me. The best way to keep the cash rolling in is to keep potential buyers in the dark? I don't think so. The bloom is off the rose and this shopper is much more leery about IKEA purchases now.”

Helpful Report

Posted 9 years ago

“Hemnes bedside table...good overall product but putting it together could not have been worse. Holes were not properly drilled out, screws stripped out, and took a lot longer than it should have. Would not recommend unless you have hours to waste.”

Helpful Report

Posted 9 years ago

“Have to say this is one of the worst websites that I have ever seen. Maybe your business model is currently a store-based one; you had better that change that posture if you expect any return business.”

Helpful Report

Posted 9 years ago

“The nightmare started when I purchased pair of blinds for 10,77 EUR and left unaware about a big trouble awaiting me!, after a month while checking my bank account, I got a big shock when found out that IKEA has withdrawn 21,62 EUR, I immediately called my bank and informed them, they suggested to return the amount back, so I agreed because I thought it was a mistake from your side, the very next day I visited your store only to check this issue, your employees said the problem is from the bank and not IKEA, then I called the bank and they promised to call me back in 24hrs, 2 weeks passed with getting any call, then received a letter from a company called (Plöckl. Inkasso) claiming for 112 EUR! I checked with the bank again, they denied any responsibility, now I am stuck between IKEA, the bank and your agent! I informed them that the amount has been already paid, please close this silly case as I don't overdraw if I tell you more than 30,000 EUR spent in their stores in Riyadh, Dubai and Abu Dhabi, every single household was purchased only from your outlets. This was the letter sent to IKEA customer service, asking for help. The answer was simply "Nothing we can do!" It seems that they are doing good businesses through making big deals out of unintended innocent mistakes!”

Helpful Report

Posted 9 years ago

“A really disappointing experience after ordering some kitchen units. 2 drawer fronts were ordered incorrectly and it was over 8 weeks before we managed to secure these - after they had been delivered to completely the wrong address! I spent hours holding for the customer service centre and further hours on the phone when I finally got through to try and resolve the issue. The first order was incorrect, the replacement order was mysteriously cancelled and the third order was finally placed only after a 45 minute phone call where I was insistent that it was done while I waited on the line. I was told DHL would be delivering the units but after calling 5 different DHL depots I gave up as none had any record of the reference I'd been given. Needless to say I registered a complaint with IKEA. An expensive process for two drawer fronts!”

Helpful Report

Posted 9 years ago

“For one ikea is very confusing as a whole store. My dresser that i brought from here came in 3 pieces and not one was easy to put together. As for the directions for putting together the furniture, it only has pictures. If they were going to save paper (which they did NOT) they should've added words along with the pictures. Even labeling the parts would have been a huge help. Took me literally all day to complete what should've been an hour job. Please use words next time, not everyone is visual. Thank you.”

Helpful Report

Posted 9 years ago

Ikea is rated 1.5 based on 1,650 reviews