Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,655 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Everything about Ikea is wrong, worst service ever. We have been trying to get items delivered as the original pieces were broken, We have to spend hours on the phone to even talk with someone and them we get cut off. I can't believe how bad this company is in the US, meanwhile we still don't have our pieces which we paid for.”

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Posted 9 years ago

“Shocking service! I had a small simple kitchen planned by Ikea last October and it was disaster from the start. The problems I experienced are far too much to relate here. The planner was inexperienced and had to return to my property weeks later to start again as there were so many errors. The installation which was outsourced was good as the fitters were very experienced although I was overcharged by their installation company when a simple alteration was advised by their electrician. Also, wrong parts were sent for the cooker fan and a wrong cupboard. No, I do not advise anyone using Ikea to plan their kitchen as planners are inexperienced and there is no communication between Ikea and the installing company and it is the customer left in the middle without their kitchen completed six months down the line. They take your money and then leave you asking for some sort of service which you just don't get. I don't think they even take any notice of reviews either.”

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Posted 9 years ago

“I am 51 years old. I would give zero stars if this interface allowed. I have NEVER, EVER received worse customer service than with IKEA. I have called 14 times now, and wasted at least as many hours on the phone, and had only ONE SIMPLE ORDER from the beginning. The consistent incompetence, rudeness, ignorance, irresponsibility, obtuseness, and obstinance I encountered with every single IKEA representative who has claimed to send the parts package that I need to assemble my IKEA couch, and then failed to follow up and return my calls and repeatedly sent the wrong parts WHEN I’VE READ THEM – PART NUMBER BY PART NUMBER – OVER THE PHONE, four times now!, is beyond comprehension. FOUR TIMES NOW YOU HAVE SENT THE WRONG PARTS, AND 14 CALLS AND AT LEAST AS MANY HOURS ON THE PHONE LATER, AND I CANNOT PUT THE COUCH TOGETHER THAT I PAID FOR. We have so many ‘case numbers’ from these calls I cannot list them all. Not a single promise made by your representatives regarding returning phone calls, sending the right parts, WHEN they’re sending (the wrong) parts, when they’ll be at work to take my calls, has been kept. You have not told the truth a single time, to the point of illegal and disgraceful misrepresentation. You are in the process of building a store 10 minutes from us (Jacksonville, FL), and we are notifying both our local and state consumer protection bureaus, repeatedly, along with the appropriate federal consumer protection agencies. We now have Emails for the president of IKEA US (Michael Ward) and most of your board of directors. They will be notified, repeatedly, as of today. So you had better send us the parts – THE RIGHT PARTS – to the couch that we have already paid for TODAY, 4/1/17.”

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Posted 9 years ago

“i am extremely upset on service as they fail to deliver and i was told right at 20.00 that its not possible to deliver after wasting my whole day. i spoke to total time waster who sound like fedup, he did not offered any apology, when i insisted to talk to manager i was told it take 24 hour to speak to manager, when i requested refund i was left on phone and once again same i dont know how to refund, ring back. all in all horrible experience PLEASE PLEASE STAY AWAY FROM IKEA”

Helpful Report

Posted 9 years ago

“placed a small order a month ago, still haven't received it. called and was left on hold at 45 minutes until I hung up. Emailed them to just cancel it. not worth it. horrible customer service.”

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Posted 9 years ago

“Linnmon table is an absolute piece of garbage. Literally. Ended up having to throw it away before assembly was possible. The holes to screw in the legs are so tight and the screws are made of the cheapest metal imaginable. The screws strip making it impossible to assemble. I could have gone out and purchased an electric drill but--forget that--that would cost more than the product itself. This isn't the first time this has happened with Ikea products. I'm DONE with Ikea. It wouldn't be worth returning by mail because the postage would way exceed the cost of the product. Beware their products. Most of them look nice but have no structural integrity.”

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Posted 9 years ago

“I place an online order on January 26, 2017 and it is now March 20th and they still have not shipped out my order. I called after a month and asked what was going on and of course they had me on hold for over an hr and then told me "sorry the warehouse is running behind on their shipping, i will put it in again for you and u should get it with 5-7 business days". I waited another 2 weeks and still NOTHING. I called back and was told that they still hadnt shipped it and werent sure when they could ship it, mind you when i placed my order online it said i would receive it 5-7 business days. Its been a month now since then and i called back again. wednesday the 15th of march and they said they didnt know when they would ship it and had no tracking or any number to give to me so i could be up to date on my order. Never again will i shop there or order anything from them. Being such a big company you would expect them to be on top of everything, but no, they just take your money and dont ever ship your order.”

Helpful Report

Posted 9 years ago

“Ordering from IKEA was a nightmare, and I will never order from them again. The company I work for was preparing to do renovations to our office, which has to be done quickly and all at once so that our office is shut down for as little time as possible. (Office shut down = no revenue.) We ordered two desks for the renovations, and the whole process was scheduled around when the desks would arrive, as they were the critical part. We paid $349 for shipping, but it was not worth it. We received an email the next week, saying the shipping company would contact us within 2-3 business days. 5 business days later, we received no call. Therefore, we called IKEA, who attempted to connect us with their shipping company. I waited on hold for 30 minutes with no response. I then called the shipping company myself, and though I was unable to speak to a person, I was put on hold. I was on hold for 2 hours, unable to work efficiently or take calls during those 2 hours. The next day, I called again, and was told they were closed the previous day due to bad weather. I was never told this by IKEA or the shipping company. IKEA, using the shipping company, should have known this, and been able to answer our question. Finally, I was able to call and get ahold of the shipping company. I was put on hold and rerouted multiple times until they finally gave me the appropriate tracking number and the number for the local shipping company they used. I called this separate company, and after being put on hold again, they finally told me I should have received a call and the desks would be delivered. IKEA needs to figure their shipping process out. This could have all been avoided, and they could've had multiple loyal customers if they had only done the proper thing and at least contacted us.”

Helpful Report

Posted 9 years ago

“I was shopping on Sunday March 12, 2017. Woodbridge IKEA, I wanting to test some of the sales agents multi tasking and so I asked a question while there was a line, now some would say it's interrupting the line but it was a qusetion to an item that was not even in stock, and so I would of waited in line for nothing. But as I walked away and angry customer approached me and came into my space,the wrong way by placing hands on. Call it Retail rage and the sales agent got a kick out of it and laughed. It is an unstabe store I called for management and the polite lady said "we all have master derees working in this store" and she gave a temprary fix that was not a long term solution. The right thing was to call the authorties to keep your customers safe in the store. It was a diasater will never enter that store again I felt violated .”

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Posted 9 years ago

“We buy a lot of Ikea products and do not appreciate your advertising in my kids magazines promoting your political agendas! Not your place to do that! I am seriously considering boycotting your store!”

Helpful Report

Posted 9 years ago

“Made a couple thousand dollar order online. There is no information regarding the delivery services and that in my area....they only deliver on a Saturday. This is coming to a business that is not open on a Saturday. So I have to pay my employees extra to wait around for a delivery service that is only 30 miles away but gives me an eight hour window to deliver. You are not allowed to pick the order up. Cancelled the order. Will not do that again. Sad to be this angry...but as my employees said..."they don't care". Even my own employees know that. Lesson learned.”

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Posted 9 years ago

“This company offered lowest rate for pick up and delivery service. I just arrived to New York on Monday and needed last minute delivery. Sasha delivered everything and also helped build the bed. Just to let you know this is not the store! But service they offer is all I needed, because IKEA store located in Brooklyn .... too far... Thank you.”

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Posted 9 years ago

“I spent £300 on a chair and other items. Was forced to purchase a footstool via checkout and customer collection. 1 and 1/2 hours later I finally received the footstool. The manager was rude to my husband stating he was loud. He is profoundly deaf in one ear and wears an obvious hearing aid. He wasn't being loud but attempting to complain about the poor customer service. I started to film on my phone the manager attempted to grab my phone and in doing so hit my finger backwards, which was painful as I have arthritis. She was surrounded by 3 members of staff, young and fit. My husband and I are in our fifties and both disabled. My husband is gentle and quiet. They did not want us to complain in front of other customers. We were going to buy a kitchen from them but not anymore. In fact after reading the reviews we have been spared a nightmare. Never again will we shop in Ikea. Terrible store (manchester) in our opinion. Dreadful. I used to love Ikea but never again.”

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Posted 9 years ago

“Had coffee & cake at ikea Marsden park when a customer left table after eating and walked past the ikea staff doing the cleaning, unfortunately staff asked customer to go back the table and pick up the dirty dishes when it is staff job to do it cause customer had already left the table. Isnt it too much for her to do it for the customer? Where is the customer service here?”

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Posted 9 years ago

“Paid for kitchen 15 k, hand to buy whirlpool appliances, normal companies wont feed in this kitchen. Now microwave is gone, and more than month I waiting to get it fixed ( they dont have parts, and no option to replace this junk) Frigidaire have air leak, they cant do nothing about it... Hood looking with lots of headaches junk and poor service.”

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Posted 9 years ago

“Hemnes fell to pieces”

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Posted 9 years ago

“I purchased a lamp that cost £4 when I got to checkout the total was £11.50. I received an email to say my lamp would take 9 days to arrive, what did I pay all the extra cost for? What a rip off!!!!!!!!!!”

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Posted 9 years ago

“Purchased HILLESJÖN 1 1/2 bowl dual mount sink, stainless steel. This is the cheapest sink ever! Setting ANYTHING inside scratches the surface. I've had this sink for 3 months and it looks like a family of gorilla's has owned it for ten years. I wipe down the sink after every use as I dont like to see water spots. I havent washed any dishes in it. Merely laying something in the sink, no matter how careful you are, will scratch it terribly. HUGE waste of money! It's almost embarrassing in my brand new kitchen. Needless to say, whenever someone asks, I always tell them where I purchased it and warn them not to make the same mistake as I did.”

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Posted 9 years ago

“The furniture I purchased had missing items. They gave me the option of waiting 5 days for the items to be shipped or come back to the store. If you have time to waste go to ikea”

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Posted 9 years ago

“Visiting the Ikea store in Tampa on a recent vacation was fabulous. We got some great ideas and some great deals. However, one of the products I purchased was sub-par. Specifically, OFTA unscented candles, which smelled like rotting meat. I never even burned them. The odor was so bad (even after I wrapped them in plastic) I threw them in the trash. It took weeks for the lingering smell to leave the house. I found no way to review the great products, like the rolling cart I purchased, and no way to comment on the candles. My research also led me to tons of reviews on sites like this one (not at IKEA) about problems with delivery, etc. Poor business model if you ask me. The best way to keep the cash rolling in is to keep potential buyers in the dark? I don't think so. The bloom is off the rose and this shopper is much more leery about IKEA purchases now.”

Helpful Report

Posted 9 years ago

Ikea is rated 1.5 based on 1,655 reviews