Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

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“I was shopping on Sunday March 12, 2017. Woodbridge IKEA, I wanting to test some of the sales agents multi tasking and so I asked a question while there was a line, now some would say it's interrupting the line but it was a qusetion to an item that was not even in stock, and so I would of waited in line for nothing. But as I walked away and angry customer approached me and came into my space,the wrong way by placing hands on. Call it Retail rage and the sales agent got a kick out of it and laughed. It is an unstabe store I called for management and the polite lady said "we all have master derees working in this store" and she gave a temprary fix that was not a long term solution. The right thing was to call the authorties to keep your customers safe in the store. It was a diasater will never enter that store again I felt violated .”

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Posted 8 years ago

“We buy a lot of Ikea products and do not appreciate your advertising in my kids magazines promoting your political agendas! Not your place to do that! I am seriously considering boycotting your store!”

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Posted 8 years ago

“Made a couple thousand dollar order online. There is no information regarding the delivery services and that in my area....they only deliver on a Saturday. This is coming to a business that is not open on a Saturday. So I have to pay my employees extra to wait around for a delivery service that is only 30 miles away but gives me an eight hour window to deliver. You are not allowed to pick the order up. Cancelled the order. Will not do that again. Sad to be this angry...but as my employees said..."they don't care". Even my own employees know that. Lesson learned.”

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Posted 8 years ago

“This company offered lowest rate for pick up and delivery service. I just arrived to New York on Monday and needed last minute delivery. Sasha delivered everything and also helped build the bed. Just to let you know this is not the store! But service they offer is all I needed, because IKEA store located in Brooklyn .... too far... Thank you.”

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Posted 8 years ago

“I spent £300 on a chair and other items. Was forced to purchase a footstool via checkout and customer collection. 1 and 1/2 hours later I finally received the footstool. The manager was rude to my husband stating he was loud. He is profoundly deaf in one ear and wears an obvious hearing aid. He wasn't being loud but attempting to complain about the poor customer service. I started to film on my phone the manager attempted to grab my phone and in doing so hit my finger backwards, which was painful as I have arthritis. She was surrounded by 3 members of staff, young and fit. My husband and I are in our fifties and both disabled. My husband is gentle and quiet. They did not want us to complain in front of other customers. We were going to buy a kitchen from them but not anymore. In fact after reading the reviews we have been spared a nightmare. Never again will we shop in Ikea. Terrible store (manchester) in our opinion. Dreadful. I used to love Ikea but never again.”

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Posted 8 years ago

“Had coffee & cake at ikea Marsden park when a customer left table after eating and walked past the ikea staff doing the cleaning, unfortunately staff asked customer to go back the table and pick up the dirty dishes when it is staff job to do it cause customer had already left the table. Isnt it too much for her to do it for the customer? Where is the customer service here?”

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Posted 8 years ago

“Paid for kitchen 15 k, hand to buy whirlpool appliances, normal companies wont feed in this kitchen. Now microwave is gone, and more than month I waiting to get it fixed ( they dont have parts, and no option to replace this junk) Frigidaire have air leak, they cant do nothing about it... Hood looking with lots of headaches junk and poor service.”

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Posted 8 years ago

“Hemnes fell to pieces”

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Posted 8 years ago

“I purchased a lamp that cost £4 when I got to checkout the total was £11.50. I received an email to say my lamp would take 9 days to arrive, what did I pay all the extra cost for? What a rip off!!!!!!!!!!”

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Posted 8 years ago

“Purchased HILLESJÖN 1 1/2 bowl dual mount sink, stainless steel. This is the cheapest sink ever! Setting ANYTHING inside scratches the surface. I've had this sink for 3 months and it looks like a family of gorilla's has owned it for ten years. I wipe down the sink after every use as I dont like to see water spots. I havent washed any dishes in it. Merely laying something in the sink, no matter how careful you are, will scratch it terribly. HUGE waste of money! It's almost embarrassing in my brand new kitchen. Needless to say, whenever someone asks, I always tell them where I purchased it and warn them not to make the same mistake as I did.”

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Posted 8 years ago

“The furniture I purchased had missing items. They gave me the option of waiting 5 days for the items to be shipped or come back to the store. If you have time to waste go to ikea”

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Posted 8 years ago

“Visiting the Ikea store in Tampa on a recent vacation was fabulous. We got some great ideas and some great deals. However, one of the products I purchased was sub-par. Specifically, OFTA unscented candles, which smelled like rotting meat. I never even burned them. The odor was so bad (even after I wrapped them in plastic) I threw them in the trash. It took weeks for the lingering smell to leave the house. I found no way to review the great products, like the rolling cart I purchased, and no way to comment on the candles. My research also led me to tons of reviews on sites like this one (not at IKEA) about problems with delivery, etc. Poor business model if you ask me. The best way to keep the cash rolling in is to keep potential buyers in the dark? I don't think so. The bloom is off the rose and this shopper is much more leery about IKEA purchases now.”

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Posted 8 years ago

“Hemnes bedside table...good overall product but putting it together could not have been worse. Holes were not properly drilled out, screws stripped out, and took a lot longer than it should have. Would not recommend unless you have hours to waste.”

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Posted 8 years ago

“Have to say this is one of the worst websites that I have ever seen. Maybe your business model is currently a store-based one; you had better that change that posture if you expect any return business.”

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Posted 8 years ago

“The nightmare started when I purchased pair of blinds for 10,77 EUR and left unaware about a big trouble awaiting me!, after a month while checking my bank account, I got a big shock when found out that IKEA has withdrawn 21,62 EUR, I immediately called my bank and informed them, they suggested to return the amount back, so I agreed because I thought it was a mistake from your side, the very next day I visited your store only to check this issue, your employees said the problem is from the bank and not IKEA, then I called the bank and they promised to call me back in 24hrs, 2 weeks passed with getting any call, then received a letter from a company called (Plöckl. Inkasso) claiming for 112 EUR! I checked with the bank again, they denied any responsibility, now I am stuck between IKEA, the bank and your agent! I informed them that the amount has been already paid, please close this silly case as I don't overdraw if I tell you more than 30,000 EUR spent in their stores in Riyadh, Dubai and Abu Dhabi, every single household was purchased only from your outlets. This was the letter sent to IKEA customer service, asking for help. The answer was simply "Nothing we can do!" It seems that they are doing good businesses through making big deals out of unintended innocent mistakes!”

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Posted 8 years ago

“A really disappointing experience after ordering some kitchen units. 2 drawer fronts were ordered incorrectly and it was over 8 weeks before we managed to secure these - after they had been delivered to completely the wrong address! I spent hours holding for the customer service centre and further hours on the phone when I finally got through to try and resolve the issue. The first order was incorrect, the replacement order was mysteriously cancelled and the third order was finally placed only after a 45 minute phone call where I was insistent that it was done while I waited on the line. I was told DHL would be delivering the units but after calling 5 different DHL depots I gave up as none had any record of the reference I'd been given. Needless to say I registered a complaint with IKEA. An expensive process for two drawer fronts!”

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Posted 8 years ago

“For one ikea is very confusing as a whole store. My dresser that i brought from here came in 3 pieces and not one was easy to put together. As for the directions for putting together the furniture, it only has pictures. If they were going to save paper (which they did NOT) they should've added words along with the pictures. Even labeling the parts would have been a huge help. Took me literally all day to complete what should've been an hour job. Please use words next time, not everyone is visual. Thank you.”

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Posted 8 years ago

“Visited reading store for the first time 3. 30pm Was offered help without asking in warehouse area good service at the till amazing and willing help by two men who were happy to put heavy purchases into the car.l can not praise the staff I dealt with enough so refreshing to get service with a smile .i work in retail and know how difficult this time of year can be ,well done,”

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Posted 8 years ago

“HEMNES Cabinet with panel/glass door = Worst crap ever!”

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Posted 8 years ago

“I am a regular customer at IKEA and I was very dissapointed with the customer service. Manager Cindy (Stoughton, MA) was very rude and unprofessional.”

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Posted 8 years ago

Ikea is rated 1.5 based on 1,627 reviews