Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered a £700 wardrobe to be delivered on Sunday. IKEA sent me several texts and emails confirming that the delivery would be between 7-11am and I would receive a call one hour before it was due. The delivery slots comes and goes. No calls or delivery. I am put on hold for 15 minutes when trying to reach them only to be told that the items cannot be delivered today due to 'IT' problems and 'lack of drivers'. It was not possible to reschedule and no explanation of why I was not informed that the delivery would not happen was given. I have no idea of knowing when and if the delivery will happen. Outrageously poor service. Never again!”

Helpful Report

Posted 9 years ago

“Although I had a great review for the girl in the shop, my wardrobes were delivered and on inspection one wardrobe was completely broken, I had the wrong doors and the handles were missing! URGH! Perhaps I spoke to soon! They are planning on delivering the right doors and new wardrobe on Sunday. Not sure about the handles! Come on IKEA! Get your act together! PLEASE!”

Helpful Report

Posted 9 years ago

“We went to IKEA a couple of weeks ago and choose some wardrobes, we were served by a young lady called Rachael and we were very impressed with how helpful she was. We decided to go back and double check our measurements and to day went back to order the wardrobes. I asked to see Rachael and once again this young lady couldn't have been more curtious and helpful if she tried. 5 stars for Rachael in the wardrobe section of the Southampton IKEA. ???? thank you...”

Helpful Report

Posted 10 years ago

“Had to call customer service regarding a voucher. The young man I spoke to couldn't have been more helpful, we went out of his way to solve my problem. One of the most positive experiences I've ever had dealing with a company's customer service department.”

Helpful Report

Posted 10 years ago

“NEVER USE IKEA FOR LARGE ITEMS THAT NEED DELIVERY!!!! I wish I had read these reviews before purchasing over £600 on a wardrobe I would have paid extra and gone to an alternative store whose delivery service I have more faith in! We ordered the wardrobe on 11th July its now 26th July 2015 and we still do not have the delivery. We have spent 4 seperate days at home waiting for the delivery only for it to never arrive. I am advising everyone I know to never use IKEA for these types of purchases. Its fine for things you can buy and take away in store but for larger item. I would never use them again. Their customer service team are polite but considering they have not rectified this current situation and seem permanently unable to contact the delivery service I do not feel they are a very useful team. Everyday we have spent at home has involved attempted calls to IKEA throughout the day during which you are on hold often for 15mins before being able to speak to anyone. This is extremely frustrating and causes unneccesary stress. On some occasions we have called 4 or more times in a day without an outcome. I will never use again!”

Helpful Report

Posted 10 years ago

“I called IKEA to request reissue of my lost credit voucher. Even after confirming that I have credit balance on my account, the customer advisor said that she is unable to reissue me a new credit voucher. I said that I have lost the original voucher and please help me to get my credit back. In response she told me that I was irresponsible to loose my card and she cant do anything about it. When I request to speak to a manager she said the manager will call me back and hung the phone without even taking my contact details.”

Helpful Report

Posted 10 years ago

“Zero Customer Service and Staff who don't know what they are doing and mess up orders, then blame the customer. Clearly they don't more business.”

Helpful Report

Posted 10 years ago

“Ordered a few things from IKEA, I live in Cornwall so took a week to deliver (fine not a problem) but wasn't awear that the 35 delivery charge included damaged goods as part of the service otherwise would have avoided! I rang up to find out what could be done I was told I could wait another week and have it sent out for Free (I should hope so) when I asked if it was possible to get some kind of compensation as we have just moved house and was rather hoping to have got things sorted (not IKEAs problem I know) the guy on the phone laughed and said the product is only worth 70 quid, not taking into account our whole order was over 400 pounds worth. All in all definitely not worth the 20 minuet wait on the phone to be spoken to rudely by some obnoxious telephone operator. We all know sometime things get damaged from time to time but just an apology would of been nice. Well now that rant is over I'll resume putting the rest of our items together which thankfully are all fine! Little tip though IKEA.... Put some of your operators through some people skills training.... It could go a long way!”

Helpful Report

Posted 10 years ago

“We went to Southampton IKEA todasy after checking the website for the cabinet we wanted,it said 5available.huge store bad signage,got lost for 20 minutes around the store,staff in helpful.finally got downdstairs 2flights of stairs/2travellators??? Why not all travellators? Only to find 2cabinets in stock., crazy confusing shop wont be going back in a hurry!!”

Helpful Report

Posted 10 years ago

“Ordered over £700 worth of bedroom furniture 2 weeks ago. Arranged deliver for today Sunday and had numerous texts saying it will be delivered between 12.30 and 4.30 and that you will be called 1 hour before to confirm exact time. So cleared out bedroom and sat in all afternoon waiting for it and they didn't show up. No call, text, nothing. Customer service line is closed. Absolutely appalling. Waste of a day and no idea where and when this delivery will come now”

Helpful Report

Posted 10 years ago

“Do not order a mattress from Ikea. I took a day off of work to stay home for the delivery that never showed. They attempted delivery at a post office instead and when I said I could not carry the mattress home myself they would not refund my money. Do not use IKEA.”

Helpful Report

Posted 10 years ago

“Spent 2 hours getting a kitchen designed a couple of months ago only to be told today when we went to get a revised quote that they can't do doors for our washing machine, tumble dryer or dishwasher! Even though the guy designing it assured me that they were on the design when it was done! Absolute crap! Now taking my custom elsewhere.”

Helpful Report

Posted 10 years ago

“IKEA CUSTOMER SERVICE IS A JOKE!!!!!!!! I BOUGHT SOME FURNITURE AND ARRANGED FOR THEM TO BE DELIVERED AT HOME. PAID OF COURSE FOR THE DELIVERY. I CONTACTED IKEA TO INFORM THEM IN ADVANCE OF DELIVERY RESTRICTIONS AND THEY REASSURED ME THAT THEY WOULD MAKE THE DELIVERY ON THE DAY BY USING A SMALL VAN SO THAT THEY COULD PARK ON THE SIDE ROAD AND ALSO CARRY THE FURNITURE TO MY FLAT AS I WOULD BE UNABLE TO DO THIS MYSELF DUE TO BEING PREGNANT. THEY REASSURED ME THAT EVERYTHING WAS GOING TO BE ARRANGED AS DISCUSSED. HOWEVER, ON THE DELIVERY DAY IT ONLY TURNED OUT THAT THEY HAD A BIG LORRY INSTEAD AND THEREFORE HAD TO CANCEL THE DELIVERY! I THEN HAD TO SPEAK TO THE DELIVERY DRIVER WHO COULDN'T REALLY SPEAK ENGLISH ENOUGH TO BE ABLE TO PROPERLY COMMUNICATE AND THEY PROMISED ME THEY WOULD COME BACK THE NEXT DAY. UNFORTUNATELY THIS DOES NOT APPEAR TO BE THE CASE AS AFTER SPEAKING TO CUSTOMER SERVICE THEY SAID THEY WOULDN'T BE ABLE TO NOW DELIVER FOR ANOTHER 3 DAYS AND THEY COULDN'T CONFIRM WHEN IT WOULD BE POSSIBLY DONE. THERE WAS NO TEAM LEADER OR MANAGER THAT I COULD SPEAK TO AND THEY COULD NOT GIVE ME A GUARANTEE AS TO WHEN THE DELIVERY WAS GOING TO HAPPEN. I STILL DON'T KNOW. SO WILL HAVE TO NOW STAY AT HOME EVERY DAY WAITING FOR WHEN IKEA WILL DECIDE TO DELIVER MY FURNITURE. IKEA CUSTOMER SERVICE IS SO POOR!!! MY QUESTION IS WHY DO YOU EVEN ASK FOR DELIVERY RESTRICTIONS WHEN NOONE ACTUALLY TAKES ACCOUNT OF THEM???????? DO YOU REALLY EXPECT PEOPLE TO STAY IN ALL WEEK TO WAIT FOR A DELIVERY??????????????? YOUR SERVICE NEEDS TO BE LOOKED AT AND YOU NEED TO HAVE PEOPLE WHO ARE HANDLING CUSTOMERS TO AT LEAST KNOW HOW TO SPEAK ENGLISH AND BE ABLE TO SOLVE THE PROBLEMS YOUR INEFFICIENT SYSTEM ACTUALLY CREATES!!!!!! YOU SHOULD BE ASHAMED!!!!!”

Helpful Report

Posted 10 years ago

“Finally got round to buying the bedroom furniture for our spare room. Once we decided what we wanted we made our way to a counter to order & were met by a elderly man looking busy on his computer. He took our order no problem but when it came to delivery, which is £25 he said they could deliver between 7-1pm the next day. When we asked if we could have a later date, he abruptly said that's all we have. Take it or leave it. Quite shocked that we were spending over £500 & to be faced with this attitude we just agreed & it was myself we had to sort work to fit around the ikea delivery :-/ The next day I'm up & ready at 7am for my delivery & also ready to get straight to work as soon as it was delivered. But time ticked on & by 1230 I was anxious I wasn't gonna make it at all to work so I rang to see where the delivery was to be told it was running late & it's looking like late afternoon. At this point I explained how unhappy I was & why wasn't I informed of a later delivery?? The guy on the phone did apologise & offered me a refund of £25 which was my delivery charge. The delivery did only turn up 1 hour late but I think if I hadn't of rang it would of been later or not at all. I rang back later in the day once I got home from work (I had to work later due to the later start) & was told after waiting on hold for half ahr I wouldn't be getting a refund as it's not policy. I asked the guy to go & find the 1230 phone call, listen to it & come back & tell me I'm not getting a refund when it was already offered to me. He did listen to the call while I was put on hold and said yes I would be getting my refund & it would be issued back on the card I paid with within a few days. That was 2 weeks ago & no refund has been issued so I've just sat for another half a hr on hold waiting to speak to someone to then be passed from one dept to another. Finally I have just spoke to someone who has taken my card details & has instantly refunded the £25.00. I think for any company whether they sell cheap or expensive products. Customer service should be second to none. All I can say thank god all my items arrived & most items were put together without missing parts. I don't expect a lot when buying from ikea but I do expect to be treated with respect esp when I'm putting my money into your company. I will defo be thinking again about going through this again. I really don't think it was worth the time or hassle :-/”

Helpful Report

Posted 10 years ago

“I hope that someone will see this review and think twice about buying from Ikea in Edmonton. Paid for next day delivery and was lucky enough to get it with only 6 things missing - the hinges for the wardrobe. After 3 phone calls and numerous internet chats was promised it would be delivery within 5 working days! Don't charge people for a delivery if you cannot deliver! I will spend longer saving up and buying from a more reputable company that cares about its customer service.”

Helpful Report

Posted 10 years ago

“We have had our ikea euro king size bed for 6 years now and it's time to get a new better mattress. Only thing is ikea now don't stock the mattresses in this size in store (any store!!!!) You have to order and pay delivery (£35 and I live 10 min away from store) wait time is 10 days - if it arrives on time, judging by the other reviews we will wait & see). Why can't it be ordered and delivered to store for pick up that would be much better service and less costly to customers. I will think twice before buying ikea again.”

Helpful Report

Posted 10 years ago

“Company is happy enough to take your money. If and thats a very big if nothing goes wrong you are extremely lucky. Ive now wasted 3 days for a product that the store colleague misordered. 2 trips to the store and still no sign of the delivery that was guaranteed yesterday. It wont come now until tomorrow they said yet when I was down there (lakeside) trying in vain to get some answers they were taking same day delivery orders for my postcode! As I said they are more than happy to take your hard earned money, but when they make numerous errors be prepared for excuses and non deliveries while you waste days at a time not doing the things you had planned and seeing the people you have made the plans with. Want advice? Use another company that actually care when they are in breach of contract.”

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Posted 10 years ago

“I absolutely hate this company!! Pay peanuts... get Monkeys!!”

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Posted 10 years ago

“The delivery service is very very bad. Rude delivery drivers . Never again!”

Helpful Report

Posted 10 years ago

“Ordered online decking tiles. At time of ordering delivery date was given, a week later (one day before said delivery date) telephoned by IKEA to advise no stock of item. No date for when stock available could be given, nor a new date just that they would be in touch when they know. When asked why it had taken a week to be called they said they only pick order day before delivery so do not know stock levels until this date. They are however happy to take your money and keep it no matter how long you are without the product you have paid for. They do however process orders within 48hrs of it being placed but could not account for why they did not have stock levels at this time. Ikea member who called was rude, totally unhelpful and only apologised out of duty, customer service rubbish.”

Helpful Report

Posted 10 years ago

Ikea is rated 1.5 based on 1,627 reviews