Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,655 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited in all day long! Held on the phone for 15 minutes listening to ABBA (thanks for that), then a for a further 30 minutes and was assured that although the time stipulated on delivery invoice said 10.00am til 4.00 pm, my goods would be delivered with an estimated delivery time of 5.30pm. it is now 18.43. I was told at the order desk and again on the phone that I would receive a call an hour before delivery. Perhaps it would be polite to call the customer and apologise and be honest if the delivery was not going to happen. I am furious. I choose to buy a £700 bed from Ikea on a bank holiday weekend and subsequently lost a day waiting home for delivery. Your service is appalling and you should be ashamed. Had you called me and said you couldn't deliver I could have at least enjoyed a much earned day off!!!!”

Helpful Report

Posted 11 years ago

“Milton Keynes store. Was told delivery of approx £1000 of bedroom furniture would be next day between 10:00 and 16:00 with a call 1 hour before arrival, on a bank holiday weekend I was impressed. Cleared bedroom in preparation. No phone call by 12:00 so I called them to ask when it would arrive and after 30 mins on hold they finally answered and told me "before 16:00". I called them at 16:00 and was on hold for anothjer 45 minutes before giving up. My items have not arrived, IKEA have not been in touch at any point, no explanations or apologies. My wife is due to give birth next week so I now have to put everything back just in case. This is terrible customer service so I'll be going in tomorrow to cancel my order. AVOID.”

Helpful Report

Posted 11 years ago

“Waited in all morning for a delivery it didn't come. Half hour on hold and then told lorry had crashed. I offered to pick our delivery up but was told this was not possible, but would not explain as to why. Terrible service by extremely rude staff that won't even refund delivery cost.”

Helpful Report

Posted 11 years ago

“Reading several other reviews it would appear that mine is a common complaint. Three texts declared a delivery today 1-5pm; with driver to call an hour in advance. Took the time off work to await the delivery (computer desk) and, as of 7pm, nothing heard. Tried calling 30 minutes ago to hear automated voice "queues of 45 mins" followed by an annoying Abba tune seemingly on repeat. Gave up to go eat. Just tried calling again and "queues 60 mins" and the same damned Abba tune. Needless to say I shall not be doing any further business with them. In this day and age there are plenty of reliable retailers. Ikea charge a premium price for their delivery but, if my experience and the other similar reviews are anything to go by, they deliver a 3rd rate service. Poor. Very poor”

Helpful Report

Posted 11 years ago

“From start to finish Ikea were brilliant. I was really worried after reading so many bad reviews, that i wouldnt get my order even delivered. I had an email at first confirming my order and to let them know if i had any parking restrictions ( i live on a ground floor flat but no problems). I then recieved 2 txts to say that my delivery would be made on 17th and then 2 days before the 17th i got a call to say that my order will be with me just after 7am. Well, 7:10 and my order is here. I havent yet opened my products but im hoping all will be okay. The guys were friendly and very efficient. From this experience i would definatly order from them again as long as my products are all okay. Thanks Ikea!”

Helpful Report

Posted 11 years ago

“Visited Ikea Edmonton (London) came out of an 'entry' door by mistake, security told me lift was not working so that's why door was open, security promptly asked to look in my bag, I did this because I didn't have time to confront the Issue then and there, sent email to customer service, received reply, within time frame to be fair, just! Email stated random searches were normal procedure (whatever that means) to protect Ikea. Not shopping there ever again, problem solved for me.”

Helpful Report

Posted 11 years ago

“Well IKEA delivered the right doors ( on Sunday) and replaced the broken wardrobe then the guys from assembly angels put them together! They made a great job but still no handles!!! Next day parcel force deliver my handles! Well 2 of them! Soooo IKEA when will we receive the other 6? The saga continues! ???? Please, who is running this business?”

Helpful Report

Posted 11 years ago

“Worst delivery experience of my life. I was told that my order would arrive by 2.30 today. It is now 7.19 and I haven't heard anything from my driver or IKEA I've called them twice, but they are either confused or don't know what they are doing. Such a waste of time!!!”

Helpful Report

Posted 11 years ago

“I ordered a £700 wardrobe to be delivered on Sunday. IKEA sent me several texts and emails confirming that the delivery would be between 7-11am and I would receive a call one hour before it was due. The delivery slots comes and goes. No calls or delivery. I am put on hold for 15 minutes when trying to reach them only to be told that the items cannot be delivered today due to 'IT' problems and 'lack of drivers'. It was not possible to reschedule and no explanation of why I was not informed that the delivery would not happen was given. I have no idea of knowing when and if the delivery will happen. Outrageously poor service. Never again!”

Helpful Report

Posted 11 years ago

“Although I had a great review for the girl in the shop, my wardrobes were delivered and on inspection one wardrobe was completely broken, I had the wrong doors and the handles were missing! URGH! Perhaps I spoke to soon! They are planning on delivering the right doors and new wardrobe on Sunday. Not sure about the handles! Come on IKEA! Get your act together! PLEASE!”

Helpful Report

Posted 11 years ago

“We went to IKEA a couple of weeks ago and choose some wardrobes, we were served by a young lady called Rachael and we were very impressed with how helpful she was. We decided to go back and double check our measurements and to day went back to order the wardrobes. I asked to see Rachael and once again this young lady couldn't have been more curtious and helpful if she tried. 5 stars for Rachael in the wardrobe section of the Southampton IKEA. ???? thank you...”

Helpful Report

Posted 11 years ago

“Had to call customer service regarding a voucher. The young man I spoke to couldn't have been more helpful, we went out of his way to solve my problem. One of the most positive experiences I've ever had dealing with a company's customer service department.”

Helpful Report

Posted 11 years ago

“NEVER USE IKEA FOR LARGE ITEMS THAT NEED DELIVERY!!!! I wish I had read these reviews before purchasing over £600 on a wardrobe I would have paid extra and gone to an alternative store whose delivery service I have more faith in! We ordered the wardrobe on 11th July its now 26th July 2015 and we still do not have the delivery. We have spent 4 seperate days at home waiting for the delivery only for it to never arrive. I am advising everyone I know to never use IKEA for these types of purchases. Its fine for things you can buy and take away in store but for larger item. I would never use them again. Their customer service team are polite but considering they have not rectified this current situation and seem permanently unable to contact the delivery service I do not feel they are a very useful team. Everyday we have spent at home has involved attempted calls to IKEA throughout the day during which you are on hold often for 15mins before being able to speak to anyone. This is extremely frustrating and causes unneccesary stress. On some occasions we have called 4 or more times in a day without an outcome. I will never use again!”

Helpful Report

Posted 11 years ago

“I called IKEA to request reissue of my lost credit voucher. Even after confirming that I have credit balance on my account, the customer advisor said that she is unable to reissue me a new credit voucher. I said that I have lost the original voucher and please help me to get my credit back. In response she told me that I was irresponsible to loose my card and she cant do anything about it. When I request to speak to a manager she said the manager will call me back and hung the phone without even taking my contact details.”

Helpful Report

Posted 11 years ago

“Zero Customer Service and Staff who don't know what they are doing and mess up orders, then blame the customer. Clearly they don't more business.”

Helpful Report

Posted 11 years ago

“Ordered a few things from IKEA, I live in Cornwall so took a week to deliver (fine not a problem) but wasn't awear that the 35 delivery charge included damaged goods as part of the service otherwise would have avoided! I rang up to find out what could be done I was told I could wait another week and have it sent out for Free (I should hope so) when I asked if it was possible to get some kind of compensation as we have just moved house and was rather hoping to have got things sorted (not IKEAs problem I know) the guy on the phone laughed and said the product is only worth 70 quid, not taking into account our whole order was over 400 pounds worth. All in all definitely not worth the 20 minuet wait on the phone to be spoken to rudely by some obnoxious telephone operator. We all know sometime things get damaged from time to time but just an apology would of been nice. Well now that rant is over I'll resume putting the rest of our items together which thankfully are all fine! Little tip though IKEA.... Put some of your operators through some people skills training.... It could go a long way!”

Helpful Report

Posted 11 years ago

“We went to Southampton IKEA todasy after checking the website for the cabinet we wanted,it said 5available.huge store bad signage,got lost for 20 minutes around the store,staff in helpful.finally got downdstairs 2flights of stairs/2travellators??? Why not all travellators? Only to find 2cabinets in stock., crazy confusing shop wont be going back in a hurry!!”

Helpful Report

Posted 11 years ago

“Ordered over £700 worth of bedroom furniture 2 weeks ago. Arranged deliver for today Sunday and had numerous texts saying it will be delivered between 12.30 and 4.30 and that you will be called 1 hour before to confirm exact time. So cleared out bedroom and sat in all afternoon waiting for it and they didn't show up. No call, text, nothing. Customer service line is closed. Absolutely appalling. Waste of a day and no idea where and when this delivery will come now”

Helpful Report

Posted 11 years ago

“Do not order a mattress from Ikea. I took a day off of work to stay home for the delivery that never showed. They attempted delivery at a post office instead and when I said I could not carry the mattress home myself they would not refund my money. Do not use IKEA.”

Helpful Report

Posted 11 years ago

“Spent 2 hours getting a kitchen designed a couple of months ago only to be told today when we went to get a revised quote that they can't do doors for our washing machine, tumble dryer or dishwasher! Even though the guy designing it assured me that they were on the design when it was done! Absolute crap! Now taking my custom elsewhere.”

Helpful Report

Posted 11 years ago

Ikea is rated 1.5 based on 1,655 reviews