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Ikea Reviews

1.5 Rating 1,645 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,645 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 13th September 2025
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Ikea 1 star review on 3rd May 2025
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Ikea 1 star review on 11th December 2024
Megan Gregory
Ikea 1 star review on 13th December 2023
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Ikea 1 star review on 13th December 2023
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83
Anonymous
Anonymous  // 01/01/2019
Great customer service in IKEA today ! Great breakfast also :-)
Helpful Report
Posted 12 years ago
the movers lost the fixings for our day bed so called up ikea and they are posting replacements free of charge ikea great customer service
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Posted 12 years ago
Ikea has the best customer service..they brought our stuff at the exact time they said and were really nice
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Posted 12 years ago
On hold with ikea for fourth time in two days. Every other time I gave up after 20 mins. Useless customer service!!!!
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Posted 12 years ago
Really, really disappointed by IKEA. Lousy product poor customer service and no willingness to correct mistake
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Posted 12 years ago
You have the wost customer service. And your delivery service is unconscionable. I will never ever buy from IKEA again
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Posted 12 years ago
IKEA has the worst Customer Service aftercare ever! Wrong parts in package and they are NO help!
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Posted 12 years ago
I love their products, but their customer service is so rubbish that is puts me off
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Posted 12 years ago
IKEA, always providing a unbelievably amazing customer service.
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Posted 12 years ago
Really difficult not to get angry at ikea customer service when they 1. make me photograph damaged merch & 2. say they can't open zip files
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Posted 12 years ago
On hold to IKEA customer service.
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Posted 12 years ago
I bought this bed 2 1/2 years ago which i am using every day. after a year, the tiny screws start to come off the metal and "wood" frame which you can understand if you have to put the weight of a adult or 2 on a daily basis. It look good but the quality is a real let down, very expensive for what it is. Now i need to buy a new bed as the only reason it still stand, it's because the frame sit on the draws which are damage too with the weight. if i didn't have the draws, i will be already on the floor. Ikea is not what is use to be 20 years ago. the quality is appalling, barely no plain wood anymore, it's just cardboard. no value for money. Just good for children guess bed.
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Posted 12 years ago
Some people have a knack for online shopping. I do not. I love some of the items in Ikea, but it's one of those stores that I need to actually be in because some of their stuff is great and looks more expensive then it is and other stuff just looks cheap. If you can tell which products you will be okay with or are not that picky, then you'll be fine, shop away. I on the other hand need to go in the store and it's not that close to my house :( I just had to return several items (although I kept a few as well) because they weren't up to par with what I wanted. It's not really Ikeas fault though so I gave them 3 stars.
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Posted 13 years ago
Ikea is rated 1.5 based on 1,645 reviews