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Ikea Reviews

1.5 Rating 1,655 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,655 reviews
Shipping & Delivery
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Customer Service
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Ikea 1 star review on 13th December 2023
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83
Anonymous
Anonymous  // 01/01/2019
“I have had a Tupplar blind for about 6 months which has always been temperamental when opening and closing.It finally gave up yesterday and is now totally stuck in the down position hence a very dark room.I have just spent 25 minutes on hold(gave up as the phone bill probably more than the blind worth) to find out if I can return the product without my receipt ,which I cannot find.If you try the "ask Anna " it eventually comes up with "try ringing your local store."If you try an email it suggests you won't get a reply for approximately 7 days.As it is quite a distance to my nearest store do I risk taking it back or not?Also ,the drawer runners on the wardrobe we bought 3 years ago have broken and are now no longer made so another useless piece of equipment in the house.Used to love Ikea but getting very fed up with the quality and especially the customer services.”
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Posted 12 years ago
“Faulty sofa with loose stitching found 1 week after delivery. Sent numerous emails to customer services with no reply even though they state they will respond within 5 days. Tried phoning customer services but no one answers, very frustrating!!”
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Posted 12 years ago
“Ikea delivery: TERRIBLE service. Placed my order (472-567413433-01) the second of august. Delivery date was today 23rd. Yesterday i get the confirmation text saying that they will be here between 11 and 3 pm. Today at 11:30 they call me and say that they are unable to deliver until the 9th of september (13th if it has to be on the weekend). What??? So they rearrange the delivery to the 13th of september speaking to my boyfriend, i didnt even agree to it!! I paid 40£ delivery for this service??? Do i really need to wait a month an a half to get my delivery after i paid for this service? I definitely do not recommend this service. Very very disappointing.”
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Posted 12 years ago
“i'm pretty happy with the ikea customer service despite waiting 45 mins on hold to get through to them”
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Posted 13 years ago
“most horrible customer service your store. Employees are lazy and mean. Was about to order a whole kitchen but NOT NOW!”
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Posted 13 years ago
“is the customer service from ikea always bad...wonder how you have any customers, reckon you should all be worried 4 ur jobs”
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Posted 13 years ago
“I've seen some pretty bad customer service, but I think IKEA UK are pushing all boundaries here! bloody useless at all levels!”
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Posted 13 years ago
“Finally, excellent customer service in Qatar. Thank you Emanuel from the IKEA Qatar team :) You've made my day!”
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Posted 13 years ago
“Absolutely atrocious customer service experience this morning at IKEA Ottawa. Love hearing "it's not my job" loudly/obnoxiously”
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Posted 13 years ago
“big thanks to ikea for its recent excellent customer service. 1 letter sent, call, visit, refund or replacement offered - no probs”
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Posted 13 years ago
“Great customer service in IKEA today ! Great breakfast also :-)”
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Posted 13 years ago
“the movers lost the fixings for our day bed so called up ikea and they are posting replacements free of charge ikea great customer service”
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Posted 13 years ago
“Ikea has the best customer service..they brought our stuff at the exact time they said and were really nice”
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Posted 13 years ago
“On hold with ikea for fourth time in two days. Every other time I gave up after 20 mins. Useless customer service!!!!”
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Posted 13 years ago
“Really, really disappointed by IKEA. Lousy product poor customer service and no willingness to correct mistake”
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Posted 13 years ago
“You have the wost customer service. And your delivery service is unconscionable. I will never ever buy from IKEA again”
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Posted 13 years ago
“IKEA has the worst Customer Service aftercare ever! Wrong parts in package and they are NO help!”
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Posted 13 years ago
“I love their products, but their customer service is so rubbish that is puts me off”
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Posted 13 years ago
“IKEA, always providing a unbelievably amazing customer service.”
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Posted 13 years ago
“Really difficult not to get angry at ikea customer service when they 1. make me photograph damaged merch & 2. say they can't open zip files”
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Posted 13 years ago
Ikea is rated 1.5 based on 1,655 reviews