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Ikea Reviews

1.5 Rating 1,627 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,627 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 3rd May 2025
Mily
Ikea 1 star review on 11th December 2024
Megan Gregory
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 5 star review on 26th September 2023
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82
Anonymous
Anonymous  // 01/01/2019
Appalling customer service from ikea. So far,64 mins waiting on phone and 9 days for email reply! not good enough
Helpful Report
Posted 11 years ago
I absolutely hate Ikea in sunrise. Worst customer service anywhere.
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Posted 11 years ago
Now spent over a month trying to get ikea to replace a faulty chair. Disgusted by their customer service. rude ignored
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Posted 11 years ago
Ikea is the way better & cooler cousin of the current American discount dept stores. Good quality, good prices & good customer service.
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Posted 11 years ago
Is there any worse customer service than ikea? Waiting in line for 30 minutes for a return that should take 3 minutes.
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Posted 11 years ago
My IKEA delivery has arrived, great service, called in advance to say when would be here and carried boxes upstairs for me.
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Posted 11 years ago
IKEA customer support is the worst ever, 1 hour on phone and still no answer
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Posted 11 years ago
i'm pretty happy with the ikea customer service despite waiting 45 mins on hold to get through to them
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Posted 11 years ago
most horrible customer service your store. Employees are lazy and mean. Was about to order a whole kitchen but NOT NOW!
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Posted 11 years ago
is the customer service from ikea always bad...wonder how you have any customers, reckon you should all be worried 4 ur jobs
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Posted 11 years ago
I've seen some pretty bad customer service, but I think IKEA UK are pushing all boundaries here! bloody useless at all levels!
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Posted 11 years ago
Finally, excellent customer service in Qatar. Thank you Emanuel from the IKEA Qatar team :) You've made my day!
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Posted 11 years ago
Absolutely atrocious customer service experience this morning at IKEA Ottawa. Love hearing "it's not my job" loudly/obnoxiously
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Posted 11 years ago
big thanks to ikea for its recent excellent customer service. 1 letter sent, call, visit, refund or replacement offered - no probs
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Posted 11 years ago
Great customer service in IKEA today ! Great breakfast also :-)
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Posted 11 years ago
the movers lost the fixings for our day bed so called up ikea and they are posting replacements free of charge ikea great customer service
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Posted 11 years ago
Ikea has the best customer service..they brought our stuff at the exact time they said and were really nice
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Posted 11 years ago
On hold with ikea for fourth time in two days. Every other time I gave up after 20 mins. Useless customer service!!!!
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Posted 11 years ago
Really, really disappointed by IKEA. Lousy product poor customer service and no willingness to correct mistake
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Posted 11 years ago
You have the wost customer service. And your delivery service is unconscionable. I will never ever buy from IKEA again
Helpful Report
Posted 11 years ago
Ikea is rated 1.5 based on 1,627 reviews