Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,655 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Our second visit to Ikea, Lakeside, the first went relatively smoothly bought 4 kitchen cabinets which were ordered and paid for and packed on a trolley ready for our collection, we just had to wheel it to the car and load it. The second visit was awful, we had to return two of the cabinets as they, on reflection, were not what we required, the returns went well and dealt with extremely efficiently by the young man at the desk. Then we went for breakfast at the restaurant, it was very busy as it was a Sunday, how ever having received our food we were then kept waiting at the tills, one broke down leaving a long queue which grew by the minute so we left and joined another queue, only to have that till break down as well, finally we managed to pay but the place was so packed we had to search for a table and our food was stone cold by the time we ate. we had decided to buy a complete unit as a tv Bench? (at more than five times the original price) instead of the two units we originally had in mind, we couldn't find it but finally managed to find the item on the stores internet and an assistant listed the items needed, we asked if they could be collected and made ready for our departure but the staff in the payment section were so intransigent and insisted that we collect the items ourselves, they said the pay and collect facility was only available for kitchen cabinets and not for living room furniture, I told them we were both in our seventies but that apparently made no difference since they were a cash and carry store so I asked what was the difference between kitchen items and living room items and was told that the hinges sometimes went missing from kitchen cabinets so they collected the system was different for kitchen cabinets. I then said that I had retained the hanging rail previously purchased and wished to buy further brackets separately but again was told this was not possible unless I bought a complete Metod unit. I find this incredible that it is not possible to buy these individually as I am sure there must be instances when customers may lose or damage a bracket when putting a unit together and would need a replacement. So all in all not a satisfactory visit to the store and am so incensed and angry and feel that we were fob off because of our age and it must have been obvious to the staff that we had little idea of what we were talking about (sarcasm), therefore we will not be returning again for further purchases, which is a shame as the units are of good quality and after the first build i was looking forward to a lot more purchases in the future. One further observation, the unit we bought apparently is modulated (how I cant imagine as one unit without the others is entirely useless), however there are no indications about in which order the boxes should be opened and put together so it appears that the boxes (16 in number) have to opened randomly until you strike it lucky and find a bit that can be assembled first. ah well ill save that for a rainy day.”

Helpful Report

Posted 9 years ago

“I was hesitant on ordering furniture for delivery through Ikea. I read a lot of negative reviews. My best guess is that people with positive experiences rarely leave a review so here is mine: We purchased a couch, 6 stools, a floor light, and some picture frames. We we're given an estimated delivery of July 23 2017. We received an email within the week that the item had been shipped to the delivery company and to wait for a call about delivery. We received a text July 21st about the furniture being delivered the following day. The next day we got a phone call saying it would be delivered between 3 and 7 . Around 4 we got a call that the delivery would come between 5 and 30 min. The delivery arrived within 10 min. It was a smooth delivery with no issues.”

Helpful Report

Posted 9 years ago

“their delivery service is ABSOLUTELY AWFUL my order was supposed to come today between 9am & 3pm, its now 5pm and still nothing. they sent me an email saying my order is delayed and would be here before 5pm but clearly thats not happening. why is it so difficult for such an international company to get their sh*t together? its just a DELIVERY. i'm supposed to have someone assemble it too... lets see if im lucky enough to get that today. extremely frustrated with this service. DO NOT pay for delivery. I've wasted an entire day indoors on a weekend for nothing.”

Helpful Report

Posted 9 years ago

“New building is not disability friendly for person with disability. The store is huge and has a lot of walking. Store does not provide driving cart. Ikea is my last option to go to.”

Helpful Report

Posted 9 years ago

“TERRIBLE CUSTOMER SERVICE!!! I was on hold for 2 hours and 40 minutes to try to make a return. I will NEVER order from Ikea again!!!”

Helpful Report

Posted 9 years ago

“Went and purchased items totalling £1000+ Realised that i could get a better deal elsewhere asked for refund within 24 hours of purchase and then encountered various obstacles and excuses why I couldn't get a refund immediately from ....it'll take 3-5 working days, 5-7 working days, 7-10 working days and 7-12 working days. I was told this is due to in store backlog, on line payment department backlog and the banks "holding the refund" in their "pending queue! Ikea please TRY and be honest and transparent inform customers that although we have a 365 returns policy , if you want your money refunded you' ll have to wait until we're good and ready !”

Helpful Report

Posted 9 years ago

“Easy to order, good communication. Great prices and delivered when they said they would.”

Helpful Report

Posted 9 years ago

“customer service is the most horrendous excuse for customer service I have ever seen. Hours spent on hold, never correcting any problems no concerns or issues. All IKEA offers is an insincere apology and no correction to the problem at hand, delivery delayed weeks, with no communication. So disappointing, but not surprised that a corporation of this size treats their patrons as such. Don't waste your time with this company, paying more is not worth dealing with such a catastrophe.”

Helpful Report

Posted 9 years ago

“Ordered a daubed and three small garbage cans online for our new home. Delivery was set up two weeks for order date. Day of delivery I get an email saying delivery is delayed and some one will call 24 hours before the delivery date to schedule a 4 hour window. Second time around, still no call less than 4 hours before delivery date. I have to plan to take time off of work to accommodate the 'you have to be home for delivery' policy they have. Now I'm on the phone, on hold for 43:02 min. Still nothing. I ordered a daybed from target online, and received it in about 3 days. Totally appalled by this experience, will not be shopping online with IKEA EVER AGAIN.”

Helpful Report

Posted 9 years ago

“Really good customer service. The assistant even helped to entertain my young grandson whilst we had our new kitchen designed. She was happy to move seating so that I could observe him whilst he played in the children's kitchen area. This made the experience so much better for all of us - something a lot of stores overlook. If I hadn't have had such good experience, I wouldn't have bought the kitchen. Kitchen was delivered when it was supposed to be and everything is great. Thank you very much.”

Helpful Report

Posted 9 years ago

“A lot of sale and new entry.”

Helpful Report

Posted 9 years ago

“Twisted wood part on bed frame. Unable to assemble as dowel and screw holes don't line up. Complete run-around from Ikea in attempting to get replacement board. Don't order online from this company and don't assume my experience is the exception and not the rule. In talking to other people, defective furniture parts IS the rule.”

Helpful Report

Posted 9 years ago

“I needed a sofa bed that I could take away in the day. The sofa bed looks good and is reasonably comfortable. On the downside the boxes it came in were huge and the warehouse staff wouldn't help me get it into the car. Also the covers don't come off to wash and in hindsight I wouldve bought a one with removable covers.”

Helpful Report

Posted 9 years ago

“MISSING PARTS, SPECIAL SCREW MISSING SO TRIED DOING THEIR "mISSING pARTS" LINK AFTER A LONG SEARCH ON MY PHONE, FILLED IT OUT WITH PART#, AND AFTER HITTING SEND RESPONSE WAS' OPPS SOMETHING WENT WRONG"...THEN CALLED AND WAITED AT LEAST 10 MINUTES, REP SAID COULD GO BACK TO STORE ( 30 MILES AWAY) OR THEY'D MAIL HARDWARE PACK IN 3-5 BUSINESS DAYS...GREAT :(”

Helpful Report

Posted 9 years ago

“Zero customer service. Called New Haven store customer service number several times and let it ring over 50 times - no answer! Called general number and was on hold with no answer for over 15 mins. An executive at Ikea or several need to go- they have squeezed customer service to a negative experience and don't realize their opportunity cost. At this rate, I give Ikea 5 years before they are out of business.”

Helpful Report

Posted 9 years ago

“We waited more than 1.5 hours to pick up furniture. Next time I'll just buy from another vendor that doesn't charge shipping”

Helpful Report

Posted 9 years ago

“If you live in Alaska don't believe a word they say about shipping time. They think we live in a third word country they will tell you one thing then you find they ship it by barge so three weeks min. Brandcruz.com this website is pretty new for me but still, they took only 2 weeks to arrive my furniture.”

Helpful Report

Posted 9 years ago

“I needed help with changing the details of an online purchase with IKEA. I tried calling their customer service number and was on hold for 30 minutes with no response. I then tried emailing them through their website 3 times and each time I got a note that something went wrong and that they did not receive my email. I then tried calling again and was put on hold for an absurd amount of time, again with no answer. I tried calling a third and fourth time the next day with the same awful results. I will never purchase anything from IKEA again and I would not recommend them to anyone else as IKEA is impossible to get in touch with.”

Helpful Report

Posted 9 years ago

“Have a delivery date before finalising the order was kept up to date by email and text and given a 1 hour delivery window. The product I bought was wooden crates which came flat packed but were excellent quality and so easy to make up”

Helpful Report

Posted 9 years ago

“I have more storage place for the bathroom”

Helpful Report

Posted 9 years ago

Ikea is rated 1.5 based on 1,655 reviews