Ikea Reviews

1.5 Rating 1,637 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

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How long does Ikea take to deliver?

Helpful Report

(3 days ago)

Ikea normally delivers over a month.

Helpful Report

(3 days ago)

58.06%

Industry Average

“ Worst delivery experience ”

- Anonymous

“ I had a delivery of yet another faulty set of drawers and 4 days sat at home waiting for re-arranged deliveries that never arrived with no communication. ”

- Becki

“ The delivery driver didn't ring our doorbell and left our order outside, in the rain. ”

- Tom

Ikea Reviews

Delivery - Average