Ikea Reviews

1.5 Rating 1,619 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

How can I contact Ikea? How quickly does Ikea resolve customer queries?

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How long does Ikea take to deliver?

Helpful Report

(2 weeks ago)

Ikea normally delivers over a month.

Helpful Report

(2 weeks ago)

57.33%

Industry Average

“ Today, at 7pm I receive an email with no explanation whatsover informing that my delivery has now been rescheduled to the 30 January! we contact Ikea again and no solution or explanation has been provided, we have been told that we need to wait till the 30th and there's nothing we can do. ”

- Silvia

“ My order was partially missing, i called and arranged delivery of missing parts. ”

- luke

“ £425 lost due to thieving delivery company Ikea contracts Honestly, take into consideration the reviews before purchasing from Ikea ever again. ”

- Megan Gregory

Ikea Reviews

Delivery - Average