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Ikea Reviews

1.5 Rating 1,601 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,601 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How quickly does Ikea resolve customer queries?
(6 days ago)
Greater than 54% of reviewers feedback is Ikea takes over a week to resolve customer queries.
(6 days ago)
74.03%
Industry Average
Tighten up! COVID-19 doesn't excuse poor customer service, and I think people would be a lot more understanding if communication in regards to the service people are PAYING FOR was strengthened.
- Tianna
Kitchen is ok, but service after sale is a big 0. Had errors with parts and when I called Ikea for the second time I literally waited 1h on the phone before anyone answers on both occasions.
- Christopher Palma
The customer service I received in the furniture department at the Norfolk, VA location was awesome.
- Sherry f.