Ikea Reviews

1.5 Rating 1,588 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,588 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

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Does Ikea deliver on time?

Helpful Report

(1 week ago)

Greater than 20% of reviewers feedback is Ikea normally delivers on time.

Helpful Report

(1 week ago)

55.17%

Industry Average

“ My initial delivery date was set for September 2nd, 2023; however, a series of unforeseen issues has resulted in significant inconvenience and financial loss. ”

- Anonymous

Ikea Reviews

Delivery - Average