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Ikea Reviews

1.5 Rating 1,620 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

1.5

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

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Customer Service

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Does Ikea deliver on time?

(3 weeks ago)

Greater than 21% of reviewers feedback is Ikea normally delivers on time.

(3 weeks ago)

57.33%

Industry Average

“ 00 each in November, and they charged me a $30 delivery fee. ”

- Tammy