Ikea Reviews

1.5 Rating 1,637 Reviews

11 %

of reviewers recommend Ikea

1.5

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

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How is Ikea returns process?

(3 days ago)

Greater than 94% of reviewers feedback is Ikea returns process could be better.

(3 days ago)

25.00%

Industry Average

“ I decided to go in and help with their short handedness by grabbing the items myself and taking them to the customer returns desk. ”

- Anonymous

“ Ikea has the worst returns policy going. ”

- Anonymous

“ And few other products purchased earlier and doesn’t had any reasons to go back for returns or refunds. ”

- Anonymous