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Ikea Reviews

1.5 Rating 1,601 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,601 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How is Ikea returns process?
(6 days ago)
Greater than 93% of reviewers feedback is Ikea returns process could be better.
(6 days ago)
F

Returns - Difficult

20.00%
Industry Average
Ikea has the worst returns policy going.
- Anonymous
And few other products purchased earlier and doesn’t had any reasons to go back for returns or refunds.
- Anonymous
Actually non existent I recently tried to call Ikea starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher.
- Donna-Marie