IMP & MAKER Reviews

Name: IMP & MAKER
Address: 5a Lancaster Court Coldham Road, Coningsby, Lincoln, Lincolnshire
Rating: 4.91

4.9 Rating 612 Reviews

98 %

of reviewers recommend IMP & MAKER

4.9

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About IMP & MAKER:

Founded to curate food & drink experiences that will create exceptional occasions for our consumers, IMP & MAKER provides limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn, we are proud to be the gift, that our customers say, just keeps giving.

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IMP & MAKER 5 star review on 14th July 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, kept up to date regarding delivery. Thank you.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for taking the time to share your experience. We’re glad the ordering process was easy and you were kept up to date with delivery. We look forward to assisting again soon! Kind regards, Team IMP & MAKER

Posted 1 month ago

“Although the original hamper arrived over 24 hours late, through no fault of Imp and Makers, but due to the carriers error the cold food was ruined. After a telephone call to yourselves a new hamper was dispatched and arrived in perfect condition less that 24 hours later. This was a house-warming present for our nephew and his wife and they were delighted with it. Many thanks for all your help.”

Helpful Report

Posted 1 month ago

Hi Rosemary, Thank you for taking the time to share your experience. We’re glad the replacement arrived in perfect condition and that your nephew and wife were delighted with the gift. We appreciate your understanding and look forward to gifting with you again soon! Kind regards, Team IMP & MAKER

Posted 1 month ago

“Ordered a few times from here. It’s first class hampers & goods 😀”

Helpful Report

Posted 1 month ago

Hi Sue, Thank you for your kind words. We’re thrilled you’re happy with our hampers and goods and that you’ve enjoyed ordering from us. We look forward to helping again in the future. Kind regards, Team IMP & MAKER

Posted 1 month ago

“Very Good Customer Service at Imp & Maker they care about their products and speak Very well to customer Great Customer Service!!”

Helpful Report

Posted 1 month ago

Hi Susie, Thank you for your kind words. We’re thrilled you’re happy with our customer service and that we could assist you effectively. We look forward to helping again in the future. Kind regards, Team IMP & MAKER

Posted 1 month ago

“Excellent product selection. Unusual treats. Great Customer Service.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your kind words. We’re thrilled you enjoyed the product selection, found the treats unusual, and that our team delivered great service. We look forward to helping again in the future. Kind regards, Team IMP & MAKER

Posted 1 month ago

“I was extremely impressed by the prompt response from your team via email to what was my own mistake. The problem was quickly sorted and the hamper was much appreciated when delivered direct to her on her birthday. Thankyou”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you for your kind words. We’re delighted the prompt response helped resolve the issue and that the birthday hamper was appreciated. We look forward to helping again in the future. Kind regards, Team IMP & MAKER

Posted 1 month ago

“I recently chose the “Signature Italian Food Lovers Hamper” for my Italian mother-in-law’s 70th birthday, and it exceeded all expectations. She was absolutely delighted to receive such a thoughtful and authentic gift. The presentation was beautiful, with every item carefully wrapped and arranged to create a real luxury experience. The quality and selection inside the hamper were exceptional, making it feel both personal and indulgent. Finding an Italian-themed hamper for someone who truly knows and loves Italian food can feel risky, but IMP & Maker delivered something genuinely impressive. I wouldn’t hesitate to recommend them to anyone looking for a high-quality luxury gift hamper.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your fantastic review. We’re thrilled the Signature Italian Food Lovers Hamper exceeded expectations and that your mother-in-law loved the gift, along with the presentation and quality. We appreciate your recommendation and look forward to crafting more special moments for you soon. Kind regards, Team IMP & MAKER

Posted 1 month ago

“Good selection of quality products.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you enjoyed the selection of quality products and look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 1 month ago

“IMP & Maker have been our preferred partner for corporate and personal gifting for over 5 years now & their service, product and team are excellent.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your fantastic review. We’re thrilled that we’ve been your preferred partner for over 5 years and that you’re pleased with our service, product, and team. We look forward to creating more gifting moments for you again soon! Kind regards, Team IMP & MAKER

Posted 1 month ago

“Once again an excellent hamper from you. So different from other companies!”

Helpful Report

Posted 1 month ago

Hi Suzi, Thank you for your fantastic review. We’re thrilled you chose us again! We look forward to gifting with you again soon! Kind regards, Team IMP & MAKER

Posted 1 month ago

“Incredible experience”

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Posted 1 month ago

Hi Henrietta, Thank you for your fantastic review. We’re thrilled you had an incredible experience and appreciate your support. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 1 month ago

“Excellent service!”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you for your fantastic review. We’re thrilled to hear you had excellent service and appreciate your support. Kind regards, Team IMP & MAKER

Posted 1 month ago

“This is my first experience and I’d definitely use this company again !”

Helpful Report

Posted 2 months ago

Hi Pauline, Thank you for your fantastic review. We’re thrilled to hear that your first experience with us was a great one and that you’d definitely use us again. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 1 month ago

“When I placed my online order I inadvertently gave my own address as the delivery address - a quick phone call and chat with a charming lady soon put things right. Very impressed with your efficiency.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic review. We’re glad our quick phone call and chat helped sort things out smoothly and that you were impressed with our efficiency. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 2 months ago

“Although product was delayed by one day due to postage problems it was quickly sorted by IMP & MAKER and they was very quick at getting back to me would highly recommend”

Helpful Report

Posted 2 months ago

Hi Cindy, Thank you for your fantastic review. We’re glad you were happy with how we handled the delay and our quick response. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 2 months ago

“Sadly wouldn’t recommend - bought as a gift for a special occasion & wasn’t delivered on the day !”

Helpful Report

Posted 2 months ago

Dear Julie, Thank you for taking the time to leave a review, and we are really sorry to hear that your gift arrived a day after the special occasion. We completely understand how disappointing that is when it is meant to be enjoyed on the day. Our founder, Sarah Louise, reads all reviews personally as they are very important to her, and she has reached out to you directly to try to help resolve this. We are sorry for the delay caused by our courier partner, DPD. To help prevent situations like this going forward, we are currently in the process of adding Royal Mail as an additional delivery option so customers can choose the service that best suits their needs. We truly appreciate your feedback and hope we can have the opportunity to put this right for you in the future. Best wishes, Team IMP & MAKER

Posted 2 months ago

“Great service with great products.”

Helpful Report

Posted 2 months ago

Hi Charles, Thank you for your fantastic review. We’re glad you enjoyed the great service and products. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 2 months ago

“Good selection and service”

Helpful Report

Posted 2 months ago

Hi Joanna, Thank you for your fantastic review. We’re glad you enjoyed the selection and service. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 2 months ago

“This company stands by its brand and commitment to its customers. The team at Imp & Maker are utterly dedicated to their mission and I wish more business would hold themselves to the same standard that Imp & Maker do.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic review. We’re proud to stand by our brand and commitment, and we’re grateful for your support. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 2 months ago

“Beautifully packaged and great quality”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful review! We’re thrilled you loved the packaging and great quality. We can’t wait to gift with you again soon. Kind regards, Team IMP & MAKER

Posted 2 months ago

IMP & MAKER is rated 4.9 based on 612 reviews