Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Incredible Rugs and Decor Reviews

4.7 Rating 3,892 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

Company Reviews

Product Reviews

4.7

Based on 3,892 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 8th April 2024

Incredible Rugs and Decor 5 star review on 6th April 2024

Incredible Rugs and Decor 5 star review on 5th April 2024

Incredible Rugs and Decor 5 star review on 21st March 2024

Incredible Rugs and Decor 5 star review on 11th March 2024

Incredible Rugs and Decor 5 star review on 23rd February 2024

Incredible Rugs and Decor 5 star review on 19th February 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“$10 to return a rug sample (marked clearly as returnable) that was $25 in the first place!? you've got to be kidding! but I guess it's better than nothing, and I don't want it hanging around, so I'll still send it back. PLUS it took FOREVER to even arrive in the first place and almost made us miss the sale for the couch we were trying to match to.”

Posted 2 years ago

“Hello, I received the smaller rug I ordered but did not receive the larger rug. I was informed after the fact that it is back ordered until October and my credit card was charged for the rug I haven't received yet.”

Posted 2 years ago

“Still waiting on the rug after receiving the pad.”

Posted 2 years ago

“Sorry but I was expecting Original Karastan rug quality. This rug is very soft, loosely woven, and colors are not nearly as dark and rich as appear online. My mistake for shopping online perhaps. For a rug over $600, there should be a free pad as well. Looks ok, but not great like it appeared.”

Posted 2 years ago

“Shopping was fine. Rug is as expected. Delivery was a nightmare! YRC Freight was disorganized and never knew when the rug would be delivered. Multiple phone calls required. They kept putting delivery off 3 different times. The rug was finally delivered at a 4th different time!!!! Very frustrating. Waited around and wasted an entire day waiting for the rug! I will probably not use Incredible rugs again due to delivery issues”

Posted 2 years ago

“paid for protection rug packaging was filthy and ripped for rug pad torn and wet called customer service no help”

Posted 2 years ago

“Ordered my rug in April but not delivered until July! Had to contact incredible rugs three times to give me an update!!!!”

Posted 2 years ago

“I have not received 2 of my rugs. Not good.”

Posted 2 years ago

“I haven't received my samples yet, nor have I heard about a ship date.”

Posted 2 years ago

“The Route Package Protection was automatically added to my fee, which I did NOT want, but I couldn't delete it from the final bill and didn't want to start all over again to try to avoid it. I felt a bit cheated, and wildlife a refund for that.”

Posted 2 years ago

“I notice that One Kings Lane has the same rugs but much cheaper. I am waiting for a big sale.”

Posted 2 years ago

There is no reason to wait. Simply sign up for our Email Newsletter and you'll get sale pricing, free shipping, no tax, and an extra discount to use during checkout! Signup instantly, at the bottom of our site. Thank you.

Posted 2 years ago

“Pre-ordered a small rug in January. Did not receive until May 1st. I had to request status many times and the date kept getting pushed back. I feel like I had to beg for my product and beg for any status. Finally Finally Finally received my rug. Not sure why I had to wait so long and contact "Incredible" Rugs so many times. They sat there with my money for months and I had nothing to show for it for a very long time.”

Posted 2 years ago

“I was taken aback to be asked to purchase a package protection for my order. Then, lo and behold, I received an e-mail from UPS that my package was damaged. I am now waiting to hear what has happened regarding my order. When I phone Incredible Rugs, I was told to contact the package protection program. I have done so, and now wait for their response. Nothing is happening over the week-end. So, purchasing so far has been an uneasy experience.”

Posted 2 years ago

“Rug on truck for 10 days now. Told there are no drivers to get it to me. Incredible rugs cannot tell me when delivery will be. pro”

Posted 2 years ago

“Disappointed. The rug doesn't stay in place. Slides around the same as with all the other pads I've tried.”

Posted 3 years ago

“They screwed up the address & the order which required two additional phone calls and then sent the rug without the padding. Useless to receive one without the other. Now we’re moving in without our carpets down in advance.”

Posted 3 years ago

“I don't really know yet. I have only ordered a sample. I cannot seem to find out when to expect it. Also don't recall purchasing delivery transport insurance but was charged for it. If I order a rug that will be an expensive cost. Seems likevitvus the companies responsibility to see that it gets to me. I think your company needs to purchase thin insurance. If I ship something to you it will be my responsibility to insure it. I have never heard of me buying insurance for my protection of it getting to me. That should be the senders cost like if you mail a package at the post office!”

Posted 3 years ago

“Been waiting 2 and half. On the for the rug. They have moved the delivery date twice with still no confirmed date. Rug was charge when ordered, not when shipped.”

Posted 3 years ago

“poor”

Posted 3 years ago

“Sent wrong rug and pad. Expected me to wrap the rug for return it to them with very specific detail as to how it should be wrapped. I was expected to drop off at a Fed Ex location. Still don’t have my original rug that I order,”

Posted 3 years ago

«
1
2
3
4
5
»

Incredible Rugs and Decor is rated 4.7 based on 3,892 reviews