Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,903 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,903 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a rug in November and have only just had it arrive at my home. I talked on and off with a sales person who couldn't figure out what had gone wrong - in the end they think they either lost my rug (apparently the last one they'd had in the warehouse) or it was mis-labeled. They had to order a new one for me from the company who made them. There was a long period of silence in the beginning where I just never heard back about what was going on, and it didn't seem any great rush to locate or replace my order. I understand it taking a while longer since it probably had to be made for me or reordered from the manufacturer, and I appreciate the timely responses from the sales person, but 2 entire months for something that was labeled "in stock" is ridiculous.”

Helpful Report

Posted 6 years ago

“I ordered a small rug and a mat to go under it. The mat is making its way to me (slowly). On the tracking email for the mat, I saw a small notation that the rug is actually unavailable! I would have liked more clear communication about that! And I don't really want the mat without the rug that goes over it!!”

Helpful Report

Posted 6 years ago

Hi Celeste, sorry for any confusion. The website showed one left when you ordered online and our warehouse notated that they couldn't locate it. Fortunately, we were able to pull one from Karastan's warehouse and it's en route to you. UPS tracking shows you will have it on Monday. Thanks for your patience. I am confident that you will love it.

Posted 6 years ago

“Was told my rug would be arriving tomorrow three times. Nobody had a clue. Will not order from you again. Rug was so-so. Cheap price and it looks cheap.”

Helpful Report

Posted 6 years ago

Hi Barbara, during the peak shipping season (Black-Friday and Cyber-Monday), it's not uncommon for a shipment to be delayed a bit. Regarding the quality of your rug; you paid $12.00 (shipping included). I don't think that can be improved upon, but we'll certainly try our best. Remember, you are welcome to mail it back for a refund within 30 days if it doesn't meet your expectations.

Posted 6 years ago

“Still waiting for approval to return rugs for a credit card reversal. I found the 2 rugs to be of inferior quality. I did expect better.”

Helpful Report

Posted 6 years ago

Hi Gloria, I see that we sent you two return labels today. Please check your spam/junk folder if you don't see them in your inbox. Your refund will be issued as soon as the rugs arrive back to the warehouse. I reviewed your order and believe that $66 is a fair price for the quality you received, but we are always happy to take a rug back should it not meet your expectations. Thank you.

Posted 6 years ago

“Don't expect to hear or know the status of your order for 4-5 days. I placed my order 4 days ago and have had no update except the order is still in "unfulfilled" status and my credit card was charge immediately - no response to "contact us" email either. Disappointing 1st order from Incredible Rugs.....”

Helpful Report

Posted 7 years ago

Hi Lynn, We sent you an order update email on 4/17 and also replied to your email inquiry on 4/19. Please check your spam filter settings as it may be blocking our messages. Your rugs are shipping from Loloi's warehouse so there will be a small delay in delivery. We will give you a call today with more specifics. You can also call us or use our live chat for updates, any time. Thank you.

Posted 7 years ago

“After waiting nearly two months, my rug finally arrived. It was explained to me, that the distributor had moved to a new warehouse and this was causing the delay. In the meantime, I ordered two other rugs ( same distributor) and they were both delivered within a week. Customer service was quick to respond to my emails and phone calls. The only way they were willing to help,was to tell me I could cancel my order. They should have been willing to match the price on another rug, even if they took a little loss. When I ordered the rug it said"available". It didn't say"available in two months".”

Helpful Report

Posted 7 years ago

“Day 11 and a teaching. Umber for shipment was just issued yesterday after I had to call to inquire about the order. There were 5 rugs in stock when orders was placed, 10 days later when I called there were 3. Insupposed had I not called it would have never shipped. Never again”

Helpful Report

Posted 7 years ago

“I just verified, through another company, that the rug I received contained the wrong colors. Please advise what I am to do with the rug. It was supposed to be the Bali Frost, which has colors of white, purple, peach, etc. I received a rug with dark and light grays, light rust and dark rust. Very disappointed.”

Helpful Report

Posted 7 years ago

Hi Janis, I'm sorry to hear that the warehouse may have accidentally sent you an incorrect rug. If you would email a few photos of the rug you received, we will track down the error and get the proper rug shipped out to you ASAP. You can email chat@incrediblerugsanddecor.com with the photos and we'll work on this right away. Thanks. -Steve

Posted 7 years ago

“Apparently the rugs I ordered had run out of stock at the warehouse. My order was made Nov. 11. I contacted (chat feature) customer service at least two times. The 2nd time I contacted them I was told they would contact the warehouse and get back to me. The warehouse did not contact customer service that day. The next day I was told (after contacting CS again) that the warehouse had run out of the rug but more were arriving. I requested to keep my order open since more rugs were arriving any day. Finally, 10 days after my order was placed (and funds were taken out of my bank account), I received an email stating my rugs were shipping. Because of the lack of communication between Incredible rugs and a delay in receiving my order, I have to say that I am not very happy with the company. I was hoping to have the rugs by Thanksgiving. Perhaps, they could have shipped overnight so I still could have received them?”

Helpful Report

Posted 7 years ago

“First, there was a delay in shipping the order. The Tommy Bahama rug arrived today and the colors are nothing like the rug I chose from the photo; not even close. The colors in the photo are rich, gold and greens. The rug I received is bland, dark ecru colored, and even the green leaves on it are bland in color. The rug looks cheap in quality; not soft like in the photo. When this rug gets dirty, I'll throw it out. I am disappointed.”

Helpful Report

Posted 7 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,903 reviews