I ordered a rug in November and have only just had it arrive at my home. I talked on and off with a sales person who couldn't figure out what had gone wrong - in the end they think they either lost my rug (apparently the last one they'd had in the warehouse) or it was mis-labeled. They had to order a new one for me from the company who made them. There was a long period of silence in the beginning where I just never heard back about what was going on, and it didn't seem any great rush to locate or replace my order. I understand it taking a while longer since it probably had to be made for me or reordered from the manufacturer, and I appreciate the timely responses from the sales person, but 2 entire months for something that was labeled "in stock" is ridiculous.
6 years ago
Incredible Rugs and Decor has a
4.7
average rating
from
3,895
reviews
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