After waiting nearly two months, my rug finally arrived. It was explained to me, that the distributor had moved to a new warehouse and this was causing the delay. In the meantime, I ordered two other rugs ( same distributor) and they were both delivered within a week.
Customer service was quick to respond to my emails and phone calls. The only way they were willing to help,was to tell me I could cancel my order. They should have been willing to match the price on another rug, even if they took a little loss. When I ordered the rug it said"available". It didn't say"available in two months".
7 years ago
Incredible Rugs and Decor has a
4.7
average rating
from
3,895
reviews
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