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Incredible Rugs and Decor Reviews

4.7 Rating 4,021 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,021 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Debbie
Unverified Reviewer
“Where is my 1500 points around 40 dollar's should be taken off of this price also”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The representative was as great. The rug is horrible. Will be returning”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Very disappointed in the coupon. It only gave me the 12% discount on the .98 cent extra coverage for loss, damage or theft. It should have been on the price of the rug. I felt cheated. Just ordered the rug today, so can’t comment on the rug itself or returns, or if I would recommend you.”
Helpful Report
Posted 3 years ago
Marcie O
Verified Buyer
“The man who helped me was friendly and personable. I think he did a good job. I am disappointed in the quality of the rug I purchased. It buckled and I doubt it will ever lie flat. It’s an outdoor rug so this doesn’t really make sense to me.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Ordering was easy. Website said shipping within 2-5 days. It’s now been 2 weeks and call into customer service and looks like it just shipped today. Was in stock item. Don’t expect quick delivery! Will review purchase once the rug arrives.”
Helpful Report
Posted 4 years ago
Sharon H
Verified Buyer
“Rugs were in stock when I ordered and still haven’t gotten them. It’s probably been 2 weeks.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Said I would get a 11 percent discount. Don’t see it!!!! Have ordered many times previously!”
Helpful Report
Posted 4 years ago
Robert P
Verified Buyer
“I can't write a review on something that has not been received.”
Helpful Report
Posted 4 years ago
Trina C
Verified Buyer
“Very upsetting that free padding was not shipped until 4 days after receiving rug, this was after several e mails and a phone call! Still have not received the padding”
Helpful Report
Posted 4 years ago
Kathleen Z
Verified Buyer
“I ordered 2 rugs that were in stock and my order was immediately confirmed. However, I heard nothing else for 4 full business days. I finally contacted them again and now received an email that they were packed and shipped. Seems to be a longer delivery time and less communication than last time I ordered.Still pleased I will receive them in about 10 days from ordering.”
Helpful Report
Posted 4 years ago
Nanette S
Verified Buyer
“I ordered a rug and was originally told it would take 1-2 days to ship. When I didn't receive a shipping notification, I called customer service and was told the rug was back-ordered and wouldn't be delivered for six to eight weeks. I finally received the rug one week ago. It is lovely, but I might have made a decision for a different rug if I had known the truth about the delayed status of the rug's availability. Sorry, only 3 stars.”
Helpful Report
Posted 4 years ago
Nanette, Inventory is limited. Our site showed a 'low stock' warning before you placed your order. We also emailed you, after you ordered, that we were rushing the order in hopes of securing the last piece for you. We also followed up with another email a few days later that, sadly, someone else got the last one before your order could be filled, in case you wanted to change or cancel the order. We're delighted to know you are enjoying your new rug.
Posted 4 years ago
Carol V
Verified Buyer
“Staff are great. Don't like to have my 💳 charged before shipping. Still waiting for rig to be shipped. Won't order rug online again too stressfull”
Helpful Report
Posted 4 years ago
Charlie B
Unverified Reviewer
“It is what I ordered and what I wanted and came quickly. I really didn’t know that for the reasonable price I would be receiving a second with a flaw in the printing of the patern. If the sell seconds you really have the responsibility to let the customer know that is what he will be getting.”
Helpful Report
Posted 4 years ago
We only sell brand new, first quality items shipped directly from our Manufacturers. Any defective item will be picked up and replaced at no cost to the Customer. We'll be in touch for details of your issue and get it resolved ASAP. Thank you.
Posted 4 years ago
Sharon M
Verified Buyer
“Shopping with IR&D online was as easy as it gets- AND less expensive. With coupon sale, I saved over $200 from other sites. Thank you! If my rug turns out to be equivalent in quality to your service- IR&D will be my rug source moving forward. (Shipping free and so fast, arriving 4 days after I placed order on line - can’t wait to see my rug!)”
Helpful Report
Posted 4 years ago
Joanna S
Verified Buyer
“Experience was slightly annoying. I should have read about it before, but I apparently paid extra to Route so I could then have to go download an app and set up an account, which I wouldn't have done. Fedex tracking is enough. I also thought it was incredibly weird that there were multiple prompts to "thank Incredible Rugs and Decor" for providing some kind of random Norton feature on the website. And it was odd I had to enter my address info even though I used Paypal. Overall it was kind of a strange experience with more friction than my average online shopping experience.”
Helpful Report
Posted 4 years ago
Debbie T
Verified Buyer
“The time it takes to deliver the rug is way to long...I still have not received my order”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I still don't have my rugs.”
Helpful Report
Posted 4 years ago
Craig B
Verified Buyer
“I’m not going to comment at this time”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I applied for 7% cyber monday discount and did not receive it CB7”
Helpful Report
Posted 4 years ago
The Brand you purchased, Oriental Weavers, was listed as one of the excluded brands. However, you still got the best price of the year with free shipping and no tax.
Posted 4 years ago
Cathy S
Verified Buyer
“Still waiting for my rug that I ordered 2 week ago!”
Helpful Report
Posted 4 years ago
I see your order shipped a day earlier than we projected, The tracking details shows YRC, the Motor Freight Carrier is making progress but was 'delayed due to weather en route to Denver, CO'. They have a delivery date setup for this Wednesday. Thanks for hanging in there. I'm sure you will find it to be worth the wait.
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,021 reviews
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