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Incredible Rugs and Decor Reviews

4.7 Rating 3,914 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

Company Reviews

Product Reviews

4.7

Based on 3,914 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 15th May 2024

Incredible Rugs and Decor 5 star review on 13th May 2024

Incredible Rugs and Decor 5 star review on 8th April 2024

Incredible Rugs and Decor 5 star review on 6th April 2024

Incredible Rugs and Decor 5 star review on 5th April 2024

Incredible Rugs and Decor 5 star review on 21st March 2024

Incredible Rugs and Decor 5 star review on 11th March 2024

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IR&D have been fantastic to work with. The fact that they offer returnable/refundable (less discounted shipping) samples is a life saver that not many online rug distributors offer. I don't think that I would have been able to make a decision that I was truly happy with without seeing the rug in my room first. The return process was hassle free. I ended up purchasing a rug from IR&D on a Tuesday and received the rug by Thursday the same week! The customer service is personalized and immediate. IR&D has my return business for sure.”

Posted 1 year ago

“Rug was so soft and BEAUTIFUL! I received the rug a week after I order it. Great experience.”

Posted 1 year ago

““See this in your room” is a great feature. Your customer service team is outstanding in their communication and follow up!”

Posted 1 year ago

“My order was processed promptly. I received an email from a real person (not just an automated confirmation) confirming my order and letting me know he was available if I had any questions. It shipped as promised and I was kept informed of delivery status. Very happy with my rug and the service and would highly recommend.”

Posted 1 year ago

“Easy”

Posted 1 year ago

“Great service and beautiful rug! Arrived in 5 days! Couldn’t be happier.”

Posted 1 year ago

“So nice to see a company very interested in customer service! Received my gorgeous rug and pad in excellent time. I will tell others about this company and shop there for my future rug needs. Thank you, Incredible Rugs and Decor!”

Posted 1 year ago

“Great customer service! Robert U answers every query right away. He gives detailed information regarding making a purchase and how to order a sample rug. He gives provide simple directions about ordering and selection. PS I really like the ability to upload a picture of your room and see the rug choice in a picture!”

Posted 1 year ago

“Everyone is so helpful, knowledgable, and efficient. I cannot say enough good things about this company. Any questions, just ask them.”

Posted 1 year ago

“Professional, prompt, and personal.”

Posted 1 year ago

“I've ordered 5 rugs from this company. Ordering online, is simple. Each rug is more beautiful than the last. In fact, I'm getting ready to order another rug for our family room. Only issue, is making up my mind, which rug I want!”

Posted 1 year ago

“SERVICE ABOVE AND BEYOND! After our area rug was soiled by our dog, and a professional cleaner proceeded to destroy the rug, Steve and his team were able to quickly replace the 100% wool rug with a perfect match. The dinner party was saved. Thank you!”

Posted 1 year ago

“Good product and good service.”

Posted 1 year ago

“The site was very easy to navigate and very simple to use.”

Posted 1 year ago

“The rugs were here within days and they are beautiful. The quality is excellent. We love them.”

Posted 1 year ago

“Very easy to order. Great selection. Quick delivery. We love our new rug!”

Posted 1 year ago

“It was easy to find what I was looking for and the price was reasonable.”

Posted 1 year ago

“From order through delivery the process as efficient and great value. The rugs arrived in excellent condition due to careful packaging protecting contents. Highly recommend.”

Posted 1 year ago

“Company very easy to work with ensuring rug was delivered to our door quickly and in perfect condition. Rug is vibrant and rich with soft pile. Looks great in our room.”

Posted 1 year ago

“Great product, right size and delivered on time!!! Great quality.”

Posted 1 year ago

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Incredible Rugs and Decor is rated 4.7 based on 3,914 reviews