Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

“no one send me any quotes”

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(Car Insurance) - Posted 5 years ago

“Took a chance and called from the large sign on Sheikh Zayed Road. Best quotes, friendly service and more importantly prompt attention.”

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(Car Insurance) - Posted 5 years ago

“Very Gud...”

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(Car Insurance) - Posted 5 years ago

Thanks Taha!

Posted 5 years ago

“2 thumbs up...”

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(Car Insurance) - Posted 5 years ago

Thanks Richard!

Posted 5 years ago

“I never received any quotes.”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“acceptable”

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(Car Insurance) - Posted 5 years ago

Thanks Samad!

Posted 5 years ago

“Eman Kattab Sat 1/25/2020 10:38 AM Hi Ashraf, I am really not sure why are you sending me an email that you will be contacting me shortly when you aren't even in the office. I have called the office number shared in the below email and one sleeping lady (jenny) who don't even want to say her name or talk informed me you are OFF. Is this is the way you handle clients??? Very disappointing start Thanks Eman From: ashrafB Sent: Saturday, January 25, 2020 9:31 AM To: emankattab@hotmail.co.uk Subject: Eman Kattab 's car insurance with Alfred Dear Eman Kattab , Thank you for your inquiry with Alfred's InsuranceMarket.ae. I am pleased to be your dedicated personal shopper to help you choose and buy your car insurance quickly and easily. Also attached is a flyer of our exciting offers which come free when you purchase from us. I will shortly be giving you a call to have a quick chat about your requirements, after which I shall be sending you your tailor-made options in the form of a comparison. Alternatively, please feel free to call me on my mobile or email me at any time. Look forward to having you on board soon! Kind regards, Ashraf B Personal Shopper PN InsuranceMarket.ae™ The Trademark of AFIA Insurance Brokerage Services LLC Direct: 04 818 5733 | Mobile: 050 2154 463 Reception: 04 421 5819 Deyaar Tower (Al Ameri Building), Barsha Heights (TECOM) near Dubai Internet City Metro Station & Grand Millennium Hotel ( map) PO Box 26423, Dubai, UAE”

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(Car Insurance) - Posted 5 years ago

“Very Good service”

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(Car Insurance) - Posted 5 years ago

Thanks Islam!

Posted 5 years ago

“Help on time”

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(Car Insurance) - Posted 5 years ago

Thanks Rajesh!

Posted 5 years ago

“It is really help full and easy also good price”

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(Car Insurance) - Posted 5 years ago

Thanks Don!

Posted 5 years ago

“Didn't receive the quote within the assured time”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“All good, just improve the chat (whatsapp) service since it is not instant and takes time which defeats the purpose.”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Sheila is exceptionally helpfull”

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(Car Insurance) - Posted 5 years ago

Thanks Ricardo!

Posted 5 years ago

“Fast response and personal tailored email.”

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(Car Insurance) - Posted 5 years ago

Thanks Clovis!

Posted 5 years ago

“I’m still waiting your quotation”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“With the help of InsuranceMarket.ar I could able to make substantial saving on my Premium for my Renewal of Car Insurance policy. Thanks InsuranceMarket.ar”

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(Car Insurance) - Posted 5 years ago

Thanks Devanand!

Posted 5 years ago

“Very Professional Services.”

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(Car Insurance) - Posted 5 years ago

Thanks Martina!

Posted 5 years ago

“I have requested a car insurance quotation and I haven't got any feedback about it.”

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(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

Dear Fabiano, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Hyundai Veracruz 2012 model was assigned to one of our advisors, Mr. Ritik on 22nd January 2020. We have identified that the advisor did contacted you on the same day but there was no response. As per our records, the advisor has sent comparison quotes from different insurance providers (RSA, Oman Insurance and Qatar Insurance) on 26th January 2020. We apologize for the delayed in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. Moreover, we would like to thank you for giving us a chance to prove our core belief in providing exceptional service and for giving us an opportunity to serve you as we consider it our privilege to have you on board with us. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Mr. Imran Shaikh was very helpful and he is a master in his field. Thanks a lot for making the things easy.”

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(Car Insurance) - Posted 5 years ago

Thanks Sijoy!

Posted 5 years ago

“After initial contact, no one ever got back to me to inform me what insurance companies were available to me. Given insurancemarket never contacted me, I’ve had no choice but to continue with the company I’ve been using. Very unprofessional but not surprised to encounter the usual poor level of service in this part of the world, I’ll be informing my colleagues of my experience. Cheers”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

AFIA Insurance Brokerage Services LLC Reviews