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Internet Reptile Reviews

4.8 Rating 11,834 Reviews

95 %

of reviewers recommend Internet Reptile

Company Reviews

Product Reviews

4.8

Based on 11,834 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 28th February 2024

Internet Reptile 5 star review on 24th February 2024

Internet Reptile 5 star review on 1st January 2024

Hollie De La Huliniere

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order bugs through them and honestly are the best batch I've ever had at a very good price. Always turn up alive”

Posted 1 year ago

“Most of the live food arrived dead”

Posted 1 year ago

“Morio worms were great but most of the adult locusts were either DOA or died within 24 hours”

Posted 1 year ago

“large order. some items were poorly packaged and damaged some items were incorrect to what i ordered. Took 2 days for someone to get back to me and over a week to get some of the issues corrected though when i reported items damaged no one contacted me about this. i will not use this site again”

Posted 1 year ago

“Courier did not follow instructions so large mice had defrosted & squishy. Did get refund without any contact back despite saying they would sort replacement… basically no food at all for my snake so complete waste of my time ……”

Posted 1 year ago

“Still awaiting the second part of my order.”

Posted 1 year ago

“We ordered 2 different types of beetle larvae substrate. It arrived very quickly but one of them was completely soaked and molding so we weren't able to use it.”

Posted 1 year ago

“I bought a pump on the 28th of July and today I came home and its konked out. I was expecting it to last well over a yeah as I've spent good money for it so how can you guys resolve this please?”

Posted 1 year ago

“No screws provided with CHE holder or the heat guard. Heat guard is very loose fitting with sharp edges on the prongs you use to "lock". I used a spare gasket I had to tighten the guard so as it doesn't rattle, siliconed little blobs onto the sharp edges. Sourced screws from elsewhere. Also the thermostat is solid green, not black as shown in photos. As I ordered I was told 2 days delivery(I ordered on a Thursday), didn't arrive until the Monday. Everything was shoved into the heat guard, little thermostat biz was damaged.”

Posted 1 year ago

“I ordered just under £100 of reptile food all of the order was good except 500g of mealworms which arrived dead stinky and full of bacteria they are supposed to packed in a bag or box but instead they packed 500g of mealworms into two 50g plastic tubs, I sent pictures as proof and I am Still waiting For a reply (it’s been a week). I definitely will not be using them again not if they are happy to send mealworms that could potentially kill pets due to the bacteria build up of dead ones, as I reptile business I would expect a higher standards of service”

Posted 1 year ago

“Live insects should travel with food and moisture, too many dead ones on receipt of package”

Posted 1 year ago

“The insects weren't with the money hardly any in the tubs Only one roach in a tub Alot of the insects were dead”

Posted 1 year ago

“We ordered the 70l bag of spagnum moss. Customer support prior to placing the order was great. Unfortunately when we received the order the spagnum wasn't lush green as depicted on the Internet pictures it was quite dull in colour. Thinking that the moss needed light to go green we separated the bag into smaller portions and put in zip lock bags, we needed to transfer the moss anyway as the bag was leaking, then placed in indirect light in our integral garage. We are still waiting to see an improvement.”

Posted 1 year ago

“Very slow delivery, items were packaged will though and were reasonably priced. Communication wasn't great when item didn't arrive when expected.”

Posted 1 year ago

“I ordered from here as my usual one was out of size I needed. When they arrived I opened the bag and couldn't believe what I was seeing. The locust were really tiny I have to grown the on and had to buy some more from another company which where the right size.”

Posted 1 year ago

“Box and item was delivered damaged. Had to waste another day and wait for it to be collected. No recognition or discount for the inconvenience”

Posted 1 year ago

“I order a super tub of locust (meant to be 20) and only received 1 small tub with 9 locust”

Posted 1 year ago

“Repti Breeze screen cage is not good quality. It is very light and could be pushed off a stand easily.”

Posted 1 year ago

“I was sent the wrong item and have sent two emails regarding this which I have not had a reply back from yet”

Posted 1 year ago

“I order large and medium insect and I got small was not happy has I had to go buy more”

Posted 1 year ago

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Internet Reptile is rated 4.8 based on 11,834 reviews