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Internet Reptile Reviews

4.8 Rating 11,836 Reviews

95 %

of reviewers recommend Internet Reptile

Company Reviews

Product Reviews

4.8

Based on 11,836 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 28th February 2024

Internet Reptile 5 star review on 24th February 2024

Internet Reptile 5 star review on 1st January 2024

Hollie De La Huliniere

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“livefood dispatched separately from other items (in a rather posh looking box for livefood, i might add). Non-livefood items were fine. Waxworms were good. Small locusts arrived fine if in a bit of a sluggish condition - unfortunately despite adding fresh titbits they didn't seem to last long. Might not have been anyone's fault in particular. Quick dispatch.”

Posted 5 months ago

“Very good products, good price on the items that I compared and very quick delivery. The only reason I have marked as 4 stars not 5 is there was a mistake on my end when ordering and wanted to remove an item before shipped which they wouldn't do. It was absolutely fine returning and promptly refunded me but could have saved return postage cost by removing off order before dispatched. Otherwise great and will happily use again based on price and products.”

Posted 5 months ago

“allways fast to send out orders”

Posted 5 months ago

“Internet reptile is very good. A little disappointed with the spring tails. Have Brought from them before and the tub is teeming with them. This time could only see 2. I know there tiny but compared to previous orders there doesn't seem to be many at all. Fast delivery as always.”

Posted 6 months ago

“Ordered a bird lighting tube. It arrived within a few days in good condition. Only negative was that I was not informed that it had been dispatched so was unsure if it was on its way or not”

Posted 6 months ago

“Bought an item which was faulty. However they responded quickly to my query and I have since returned the order easily and awaiting a replacement. Helped me initial choose the right item for my tortoise. Great service”

Posted 6 months ago

“I received a vivarium which had a damaged part (probably down to deliverers rather than at point of packaging). This was replaced very quickly. All items have been dispatched promptly. Can’t comment on longevity of products yet.”

Posted 6 months ago

“Good prices, all items as expected and reasonable delivery time.”

Posted 6 months ago

“Got everything I need!”

Posted 6 months ago

“Very good service”

Posted 7 months ago

“The customer service is great and fast and they are very quick to solve the problem. not had any problems, till recent with their Live food. but that is from the breeder which Internet Reptile are quick to refund/replace if the Live food is not up to good standard.”

Posted 7 months ago

“Very good would buy again”

Posted 7 months ago

“Great service couple.of issues but resolved”

Posted 8 months ago

“Good service but would be better if yous could deliver on a weekend as I work Monday to Friday and can’t always be in for delivery I have to then get it delivered to somewhere else but can’t always rely on others to be in for MY DELIVERY which means sometime I run out of live food for my lizard on Friday I then have to wait till Tuesday for my order”

Posted 8 months ago

“Product is as described and fast shipping but unfortunately packaging wasn’t sufficient and turned up dented and I had to push all the dents out”

Posted 8 months ago

“The product I need is always available. Service very good.”

Posted 8 months ago

“I have ordered from Internet Reptile a lot and have not had an issue. They are always quick to dispatch and answer any questions. I would recommend this company”

Posted 9 months ago

“The first few orders were great but the wax worms are starting to die alot faster than usual. The service from you guys is great though. Fast shipping and packed well.”

Posted 9 months ago

“Think a fabulous site , also prices are great compared to local shops”

Posted 9 months ago

“Main product came broken but was resolved, otherwise speedy delivery, communication when trying to resolve issue could be better otherwise i was satisfied”

Posted 9 months ago

We're sorry to hear you didn't get a reply as quickly as you'd liked. We're pleased to confirm we're currently partnering with an all new customer service system so we hope all replies and communication is faster in the future. Thanks again for taking the time to reach out to us.

Posted 9 months ago

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Internet Reptile is rated 4.8 based on 11,836 reviews