Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,723 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 27th April 2026

195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Already contacted you due to an issue with the lack of negative space packaging in my delivery box which caused one item to crack and spill its contents into the box. Expensive equipment like the LED jungle dawn bar not bubblewrapped or anything which seemed odd to me. I did receive an email in reply the following day to appologise and to say they'd pass my comments onto the distribution arm of the business. Hope that was followed through as not doing so could lead to wastage of products and customers kept waiting for replacements. Never had an issue ordering before, so putting it down to a one-time indicent. Luckily all electrical equipment was in working order.”

Helpful Report

Posted 2 years ago

Hi, Thanks so much for pointing this out, we value all customer feedback as it really helps us make things better moving forward., This has been raised with our warehouse manager so we can be sure all packers follow the same standards.

Posted 2 years ago

“Main product came broken but was resolved, otherwise speedy delivery, communication when trying to resolve issue could be better otherwise i was satisfied”

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Posted 2 years ago

We're sorry to hear you didn't get a reply as quickly as you'd liked. We're pleased to confirm we're currently partnering with an all new customer service system so we hope all replies and communication is faster in the future. Thanks again for taking the time to reach out to us.

Posted 2 years ago

“Good prices and quick delivery.”

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Posted 2 years ago

“Always rapid dispatch and delivery, products exactly as described.”

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Posted 2 years ago

“I love Internet Reptile. Easy to order on the website. There's usually a code somewhere so I can get a little discount on something which I love. Iv had a couple of things arrive that iv had to contact customer services about and they are brilliant. Everything arrives really quick. Iv recently got a pygmy hedgehog so iv had to start buying bugs every month, they turn up very quick and alive. I wouldnt use anywhere else just because I feel like I get such a good, hassle free service from them.”

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Posted 2 years ago

“Quick and easy to order. Fast on time delivery”

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Posted 2 years ago

“Very happy with the company never disappoints, my little fella Kilgharrah is very happy with the live food”

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Posted 2 years ago

“Great service, although both times I've ordered calci worms, they've been escaping from the tubs when they arrived. This resulted in calciworms all over the kitchen floor!”

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Posted 2 years ago

“Very good, well stocked & easy to use website. Fast dispatch as always. Will definately continue to use as the chief go to site for reptile supplies.”

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Posted 2 years ago

“Really good prices, quality items, very helpful customer service. Only knocked a star off because of the delivery company that they use. DPD are absolutely terrible!”

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Posted 2 years ago

“Fast delivery, live food are very lively! I am a Repeated customer !”

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Posted 2 years ago

“An Excellent product good value for money and prompt delivery”

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Posted 2 years ago

“Very fast delivery with safe and secure packing so nothing is damaged.”

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Posted 2 years ago

“Excellent friendly service, brilliant to see the physical shop taking place. Great advice from the staff in general, excellent prices and I've just discovered that my IHS membership gets me a discount there too, bonus!”

Internet Reptile 5 star review on 7th July 2023

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Posted 2 years ago

“Top company, delivery very quick with no issues, thanks again”

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Posted 2 years ago

“Internet reptile are a great company. All products I’ve got are great quality and if I’ve ever had a problem they’re easy to contact and are really helpful.”

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Posted 2 years ago

“The insects were large and plenty of them I’m very impressed I will be ordering more Very happy with your company’s service Thank you”

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Posted 2 years ago

“I have used Internet reptiles for many years, I always buy my Reptiles, equipment & purchasing live food from them. They go above and beyond for you, no matter what you ask of them. Live food always arrives the next working day. The live food was packaged really well for delivery. I could not any more from them. I highly recommend Internet Reptiles I”

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Posted 2 years ago

“Absolutely amazing help over the phone. Very easy to use website. Now waiting on products!”

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Posted 2 years ago

“Ordered food for my geckos and everything was perfect!”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,723 reviews