Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We use Interparcel on nearly a daily basis, the website for booking the courier is very quick and easy to use and allows you to input personal details so you don't have to keep repeating this. Couriers have always come on time and are very polite and friendly.”

Helpful Report

Posted 12 years ago

“Such a simple and efficient way to find a courier to send your parcel with”

Helpful Report

Posted 12 years ago

“good website to navigate, works well, very rarely have a problem - always resolved quickly if any arise - only neg would be having to check boxes for text alert on delivery - why can't this be an opt in alert instead of opt out!”

Helpful Report

Posted 12 years ago

“Makes sending large parcels so easy with great value delivery options. I have used the service a few times and would definitely recommend it.”

Helpful Report

Posted 12 years ago

“I had used a well known national courier for a long while but about a year ago, to make their service more efficient, they replaced the simple phone or email to request a collection with a highly complex on line arrangement - which tended to crash my computer. After hours of wasted time I discovered Interparcel's range of services: the booking process is very straightforward; I almost always choose the cheapest deal and have never been let down.”

Helpful Report

Posted 12 years ago

“I find their website easy to use and understand. The prices are always pretty good however I would say there are definitely cheaper options out there for Australian packages. If you need to call them the service is efficient and friendly. All in all pretty good!”

Helpful Report

Posted 12 years ago

“Really simple service, easy print of labels. will recommend”

Helpful Report

Posted 12 years ago

“I've sent parcels with Interparcel for more than six years. They are totally reliable, give what I can only see as the best and most competitive prices on the Net, and their customer service is second to none. I have only had two parcels go astray in six years, and on both occasions Interparcel were diligent in locating and great at keeping me informed. No reason to go elsewhere!”

Helpful Report

Posted 12 years ago

“This is a quick and easy service, simple and effective to get the job done as fast and as cheap as possible. I've never had any issues at all with them. It's a first class service all round.”

Helpful Report

Posted 12 years ago

“Easy to use website, professional, flexible, cheaper than our accounts with any of the companies used, TNT< UPS, all professional couriers, good customer service.”

Helpful Report

Posted 12 years ago

“What can I say about Interparcel - certainly nothing bad and we'd be lost without them. It's quick and easy to book collections on line, competitive rates with lots of price and service options to choose from and our regular friendly courier - no fuss - no problems - just what every business needs from a service provider..”

Helpful Report

Posted 12 years ago

“Excellent service”

Helpful Report

Posted 12 years ago

“EFFICIENT, USUALLY VERY HELPFUL, INCLUDING CUSTOMER SERVICES WHEN THERE IS THE ODD HICCUP”

Helpful Report

Posted 12 years ago

“Delivery and collect on time and parcels arrive without damage. Friendly staff.”

Helpful Report

Posted 12 years ago

“Apart from two incidents I'm happy with the service levels. The response to my first attempt to claim was - no you can't - no offer of anything by way of compensation, and one parcel got to it's destination in a plastic bag - which I don't use so the courier must have destroyed the original. However these are isolated incidents and the girls in customer service are very helpful when ever I query anything and the chap that comes to collect our parcels is always very polite and helpful.”

Helpful Report

Posted 12 years ago

“really pleased with the service i receive from interparcel”

Helpful Report

Posted 12 years ago

“Almost all our shipping consignments go smoothly and get there on time. My only reservation is that being an online booking company, when we have had problems and needed customer service that has let them down. They do not seem interested in assisting if there is a problem. This is the only part which lets them down in my view.”

Helpful Report

Posted 12 years ago

“Highly recommend, fast and easy to use service.”

Helpful Report

Posted 12 years ago

“We have had many problems with parcels vanishing and nobody knowing where they are, computers are not updated and sometimes the item has been delivered and the system is still saying it is sitting in the uk.”

Helpful Report

Posted 12 years ago

“Easy to book, plenty of courier options at a much cheaper price than booking direct. We send all our business parcels through Interparcel. I appreciate the fact everything can be completed online. Would have gotten 5 stars if you can book a few shipments in one go and pay altogether rather than having to complete each transaction separately.”

Helpful Report

Posted 12 years ago

Interparcel is rated 4.5 based on 9,937 reviews