Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Used for the first time and would defiantly use again. Great value for money service.”

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Posted 11 years ago

“Very good and easy, excellent easy to use website.”

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Posted 11 years ago

“First class every time”

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Posted 11 years ago

“Great service, few niggles about not being able to store your local drop off locations and also not understanding some postcodes. Otherwise, highly recommended!”

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Posted 11 years ago

“couldn,t fault the service in any way”

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Posted 11 years ago

“I have a small business shipping guitars which are generally around 1m 10cm long. The website is set up so I cannot drop off a parcel that large at my local collection point. They are quite happy to accept a parcel of that size because it is generally less than 10kg. This means that I have to book and then wait in for the parcel to be collected. This is a little frustrating”

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Posted 11 years ago

“I have started to use Interparcel regularly and I am very pleased with the service. I do find the time slot they give ... between 8am and 9pm a bit difficult but so far they have picked up in the early afternoon. Good value for money and reliable.”

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Posted 11 years ago

“Very convenient to be able to do everything online. There is hardly ever a problem, but good service sorting things out if something does go wrong.”

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Posted 11 years ago

“brill service, no messing about and easy peasy to sort”

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Posted 11 years ago

“Good site clear and precise. Have been using for quite a while now to semd items abroad”

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Posted 11 years ago

“My Hermes are very good & cheap but you get what you pay for as they are very slow. Collectplus are very good but you have to take to shop. I love interparcel as you get a full range of companies , you can choose to yet or not. Use city link a lot through you & are very happy with the service. I post parcels are the. Worse ever. You cannot cancel order if you make a mistake. No phone only emails they don't answer. One of my parcels with them got collected after 4 days & they returned it to the lady I purchased from saying it was fraud paypal. What had happend was I had cancel the one collection as told to by them & do a new order. That's not my fault. So my name was slandered. So stick to a company you knpw”

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Posted 11 years ago

“The account was quick to set up, adding addresses was also easy and quick. Choosing the pickup address and destination address was simple and intuitive and payment was processed smoothly. I did this in the evening and next morning the pick up courier was at my doorstep. A+, will deal again.”

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Posted 11 years ago

“Very easy to book online. I had a brief scare when my online connection crashed before I had printed out the address labels and customs clearance for the parcel. On reconnection, 20 seconds later, the site stated that I could no longer retrieve these details from their server but fortunately The Company had emailed me these details to so I was able to retrieve them from the attachments to the email. Otherwise, really easy to book the parcel delivery and make payment. Sensible and helpful options (delivery time estimates, insurance, text on delivery) were available for a competitive price. Collection was efficient and all I await is safe delivery of the parcel (and a refund as it was a return!).”

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Posted 11 years ago

“easy to use service and good prices.”

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Posted 11 years ago

“So far, I have received an excellent service and I would like it to continue without disruption. Many thanks!”

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Posted 11 years ago

“Found it very easy and quick would recommend use to anyone”

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Posted 11 years ago

“I needed to send an urgent one off parcel to Germany. I tried parcel force and the price was coming in at ?45. Then someone told me to try Interparcel. To send the same package was 1/2 the price. Ordering online was easy, printing labels was quick and they came and picked up on the day within 2 hours. Would definitely use again.”

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Posted 11 years ago

“Used the service many times and never had a negative issue. Will continue to use and recommend to others. I particularly like the new text service for the sender and receiver.”

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Posted 11 years ago

“You will find that this service is so much easier than going to the post office. Great service and confident of guaranteed, signed deliver.”

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Posted 11 years ago

“The Interparcel website had the best quotes from a few delivery companies. A courier arrived to collect the parcel at the expected time and the parcel was delivered with a tracking service. Excellent, would definitely choose Interparcel again and would have no hesitation in recommending.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews