Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

“Wednesday 31/08/16 O/T: [19:23] Hello Adrian. My name is ******* O/T. How can I help you today? Adrian: [19:23] Hi, Ive waited in all day from 7am to 7pm only for my parcel not to be delivered. Please help! O/T: [19:23] can i have the order number please? Adrian: [19:23] ************Southampton to Andover is only 30 miles so I don't get it! O/T: [19:24] Please can you confirm the first line of your address and post code for security? Adrian: [19:25] ***************I contacted you after 5pm and was told it would be here by 7pm! O/T: [19:26] hmm it is still out on the drivers van... [19:27] but I need to get this looked into for you as the drivers have now finished work Adrian: [19:27] How can a driver end his shift and take my parcel back to the depot? O/T: [19:28] I am not sure, it will be scanned back into the depot later Adrian: [19:29] But on your tracker service its shown all day that it was out for delivery which seems pretty clear to me! [19:30] Had I known that he was just taking it out the depot for a ride and back I'd have gone to work! O/T: [19:31] I am sorry about this Adrian: [19:32] I've lost a day's holiday because I stupidly relied on your tracker service - will he leave it behind my side gate if you put a note on the system please? O/T: [19:33] I can ask them, but the driver may not be happy to do this Adrian: [19:33] Ha ha this is a joke - what about the customer's happiness? How are you going to put this right? O/T: [19:37] As you are the receiver, I am unable to discuss compensation with you Adrian: [19:39] Please understand that I'm not looking for compensation - as a customer I have a reasonable expectation that your contract with the sender will be honored! Why wasn't I notified that it would not be delivered today? O/T: [19:40] We didnt know it wouldnt be, it was out for delivery - i can see what you can see on the tracking, nothing additonal Adrian: [19:44] I don't wish to appear rude, but basically I still don't know if it will be delivered tomorrow or not? What do you think my chances are on a scale of 1 to 10 - 10 being the highest? O/T: [19:47] 9 [19:51] Is there anything else I can help you with today? Adrian: [19:51] Ok I do appreciate that you don't have a magic wand and I guess that today was NOT my lucky day. Hopefully by me not getting my delivery, it means that somebody else less fortunate got theirs. If you could ask the driver to pop it behind the locked side gate that would be great. I'll leave a note for him on the front door. I'm sure all you guys at UPS do your best and it was just my bad luck. Have a great evening Thursday 01/09/16 O/T: So sorry to hear that you are unhappy with the service, please can you DM your order number so that I can take a look? Adrian: 9*********** O/T: I can see UPS have advised: THE STREET NUMBER IS INCORRECT. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS. Adrian: This makes no sense - as long as my postcode is correct that should suffice - the house number should not be a barrier? O/T: The courier will need the house number in order to locate your address. Please DM us to confirm the details. Adrian: Hi, My address is *************. Just so you know I'm also contacting the sender to verify the address he asked for it to be sent to. O/T: Thank you, I will pass this onto the courier for you. Adrian: FYI, Just had confirmation from the sender (your customer) that he used my correct address - I think you need to investigate what you are being told by the courier!!! O/T: Hi yes of course, I am in contact with them so will get back to you ASAP Adrian: FYI - UPS just telephoned me and admitted that they've had the correct address all along, but their driver 'was having trouble finding my address'. I have given them directions and they say it will be delivered tomorrow! We shall see but very disappointed to note that we were given miss-leading information e.g. incorrect address!!! Also, the sender tells me that they had my mobile number all along - not sure if this is plain old-fashioned incompetence or shocking customer service??? Sad that it's your firm's name that gets the bad reviews, maybe time to re-assess your partnering agreement with UPS! O/T: I do really apologise, this is what UPS advised us. I will keep an eye on this for you tomorrow Adrian: Thank you Friday 02/09/16 O/T: Good Morning, I have spoken to UPS and they have configured the driver was having problems in locating the address and needed directions. I have confirmed your address and contact details again to them and they have advised that this will be delivered today. Adrian: Brilliant thanks. Please can you message me once it has been delivered O/T: I have just checked the tracking and it is sho8ing failed again as invalid address. I have call ed UPS again stating that this address is completely correct and this needs to be delivered. They are getting a case raised and as soon as I have any further updates I will be in contact. Adrian: Ok, I'm lost for words!!!! Why did the driver not ring me if he got lost??? This debacle needs a wider audience O/T: I am so sorry, I will continue to chase this and let you know once i have any more updates. We have passed all your details across but we cannot guarantee a call as they are not issued with company phones, we can only ever request this. Adrian: Frankly, I don't care about your problems with UPS - I just want you to deliver on the contract that you made with the sender that is your job and not my problem. O/T: Hi,, I have checked the tracking and can see that you have now received this. I am so sorry for the problems in this order. Adrian: Hooray, at last - I would ask that you send me something to compensate for the time, stress and inconvenience that contact with your organisation has put me through, but the chances are it wouldn't get delivered. I can only hope that Interparcel learn from this experience - I know I have and that's not to use Interparcel.com or UPS EVER!!! Wednesday 31/08/16 O/T: [19:23] Hello Adrian. My name is ******* O/T. How can I help you today? Adrian: [19:23] Hi, Ive waited in all day from 7am to 7pm only for my parcel not to be delivered. Please help! O/T: [19:23] can i have the order number please? Adrian: [19:23] ************Southampton to Andover is only 30 miles so I don't get it! O/T: [19:24] Please can you confirm the first line of your address and post code for security? Adrian: [19:25] ***************I contacted you after 5pm and was told it would be here by 7pm! O/T: [19:26] hmm it is still out on the drivers van... [19:27] but I need to get this looked into for you as the drivers have now finished work Adrian: [19:27] How can a driver end his shift and take my parcel back to the depot? O/T: [19:28] I am not sure, it will be scanned back into the depot later Adrian: [19:29] But on your tracker service its shown all day that it was out for delivery which seems pretty clear to me! [19:30] Had I known that he was just taking it out the depot for a ride and back I'd have gone to work! O/T: [19:31] I am sorry about this Adrian: [19:32] I've lost a day's holiday because I stupidly relied on your tracker service - will he leave it behind my side gate if you put a note on the system please? O/T: [19:33] I can ask them, but the driver may not be happy to do this Adrian: [19:33] Ha ha this is a joke - what about the customer's happiness? How are you going to put this right? O/T: [19:37] As you are the receiver, I am unable to discuss compensation with you Adrian: [19:39] Please understand that I'm not looking for compensation - as a customer I have a reasonable expectation that your contract with the sender will be honored! Why wasn't I notified that it would not be delivered today? O/T: [19:40] We didnt know it wouldnt be, it was out for delivery - i can see what you can see on the tracking, nothing additonal Adrian: [19:44] I don't wish to appear rude, but basically I still don't know if it will be delivered tomorrow or not? What do you think my chances are on a scale of 1 to 10 - 10 being the highest? O/T: [19:47] 9 [19:51] Is there anything else I can help you with today? Adrian: [19:51] Ok I do appreciate that you don't have a magic wand and I guess that today was NOT my lucky day. Hopefully by me not getting my delivery, it means that somebody else less fortunate got theirs. If you could ask the driver to pop it behind the locked side gate that would be great. I'll leave a note for him on the front door. I'm sure all you guys at UPS do your best and it was just my bad luck. Have a great evening Thursday 01/09/16 O/T: So sorry to hear that you are unhappy with the service, please can you DM your order number so that I can take a look? Adrian: 9*********** O/T: I can see UPS have advised: THE STREET NUMBER IS INCORRECT. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS. Adrian: This makes no sense - as long as my postcode is correct that should suffice - the house number should not be a barrier? O/T: The courier will need the house number in order to locate your address. Please DM us to confirm the details. Adrian: Hi, My address is *************. Just so you know I'm also contacting the sender to verify the address he asked for it to be sent to. O/T: Thank you, I will pass this onto the courier for you. Adrian: FYI, Just had confirmation from the sender (your customer) that he used my correct address - I think you need to investigate what you are being told by the courier!!! O/T: Hi yes of course, I am in contact with them so will get back to you ASAP Adrian: FYI - UPS just telephoned me and admitted that they've had the correct address all along, but their driver 'was having trouble finding my address'. I have given them directions and they say it will be delivered tomorrow! We shall see but very disappointed to note that we were given miss-leading information e.g. incorrect address!!! Also, the sender tells me that they had my mobile number all along - not sure if this is plain old-fashioned incompetence or shocking customer service??? Sad that it's your firm's name that gets the bad reviews, maybe time to re-assess your partnering agreement with UPS! O/T: I do really apologise, this is what UPS advised us. I will keep an eye on this for you tomorrow Adrian: Thank you Friday 02/09/16 O/T: Good Morning, I have spoken to UPS and they have configured the driver was having problems in locating the address and needed directions. I have confirmed your address and contact details again to them and they have advised that this will be delivered today. Adrian: Brilliant thanks. Please can you message me once it has been delivered O/T: I have just checked the tracking and it is sho8ing failed again as invalid address. I have call ed UPS again stating that this address is completely correct and this needs to be delivered. They are getting a case raised and as soon as I have any further updates I will be in contact. Adrian: Ok, I'm lost for words!!!! Why did the driver not ring me if he got lost??? This debacle needs a wider audience O/T: I am so sorry, I will continue to chase this and let you know once i have any more updates. We have passed all your details across but we cannot guarantee a call as they are not issued with company phones, we can only ever request this. Adrian: Frankly, I don't care about your problems with UPS - I just want you to deliver on the contract that you made with the sender that is your job and not my problem. O/T: Hi,, I have checked the tracking and can see that you have now received this. I am so sorry for the problems in this order. Adrian: Hooray, at last - I would ask that you send me something to compensate for the time, stress and inconvenience that contact with your organisation has put me through, but the chances are it wouldn't get delivered. I can only hope that Interparcel learn from this experience - I know I have and that's not to use Interparcel.com or UPS EVER!!!”

Helpful Report

Posted 9 years ago

Hi Adrian, Thank you for taking the time to leave a review. I am very sorry to hear that your item did not arrive when expected, a complaint was raised with the driver regarding this. I can now confirm the items have been delivered and a confirmation email has been sent to you. Once again, I am very sorry for the delay.

Posted 9 years ago

“Complete waste of time and money. My package was not in a cardboard box, instead it was shipped in a wooden crate. You would have to either throw it off a sky scraper or run over it with a fork lift truck to break its contents, guess what, yes the contents where broken. Don't bother with the extra insurance, they'll riggle out of it.”

Helpful Report

Posted 9 years ago

Hi Mr Burton, I am very sorry to hear that this item has been damaged in transit, a complaint has been raised with the courier in question. We do advise at the time of booking that all items must be in a cardboard box to be sent with our services, if this is not the case, the parcel is sent at your own risk. Please also note that pottery is listed as a restricted item due to its fragile nature. Restricted items cannot be claimed for in the event of damage. Once again, I am very sorry for the inconvenience that this has caused you.

Posted 9 years ago

“EVERYTHING”

Helpful Report

Posted 9 years ago

Hi C Miller, Please can you provide us your order details to reviewus@interparcel.com

Posted 9 years ago

“WE shipped a parcel to an address in France that we have shipped to for over 15 years with many courier companies with no issues. For the next month they have held the parcel and told us that they could not find the address despite us providing a phone number for the customer. Now they want a further £29.70 to give us our goods back. As we have already paid them £29.70 to deliver the goods which they failed to do this cannot be right. We have told them to keep the parts as it is not worth the extra cost. OUR ADVICE WOULD BE NEVER USE THIS COMPANY.”

Helpful Report

Posted 9 years ago

Hi Ann, I have looked into this delivery with the courier involved and they have advised that the driver attempted the delivery to the provided address and they were unable to locate your customer with the details provided. The tracking was updated to advise of the problem however no further contact was made and therefore the issue could not be rectified, resulting in the return of the goods. We incur return charges from the carrier, unfortunately we have no option but to pass these to the person that has made the order.

Posted 9 years ago

“Having never used Interparcel I had high expectations and was looking forward to finding a new company to use. Sadly, I wish I had stuck with what I know. I booked to have a parcel collected on Thursday and everything went through fine. I received a confirmation e-mail and the money left my account, so I assumed all was okay with the delivery. The next day I waited in for the parcel to be collected and approaching 5pm I began to wonder if anyone was going to arrive to collect it (the e-mail advised collection until 5pm). I contacted Interparcel live chat who advised that the parcel could be collected until 6pm. Unfortunately, the chat representative was rude, ignored my concerns and ended the chat without answering my question. I decided to try again and spoke with another live chat representative who told me that parcels could be collected until 7pm. So in the space of 5 minutes I had 3 different time frames and now had very little trust in what anyone said and doubted my parcel would be collected as promised. I got into touch with customer service via Twitter to again confirm the time frame for collection and was advised that it could be collected until 7pm and was told that it would definitely be collected and was all booked in, however, I had very little faith in this as it was now around 6:30pm. I was right to be sceptical, as come 7pm nobody had arrived to collect the parcel. At this point I spoke directly to the delivery company DX who advised that Interparcel had processed my order late and that the parcel was booked to be collected on Friday. I was extremely annoyed about this, having spent the whole day waiting for the parcel to be collected. I spoke with the Twitter rep for Interparcel again who tried to place the blame with DX saying they were lying and it wasn't processed late. They then proceeded to tell me that they would re-book it for the next day. There was no offer of a partial or full refund considering my time wasted and the parcel arriving a day later due to Interparcels late processing of my order. At this stage I requested that the delivery be cancelled and a full refund be given. I have no faith in a company who is happy to lie to me, pass the blame and not place any value on my time wasted due to their mistake. If you want a delivery company who will collect and delivery your parcel when agreed, will provide a good level of customer care and who will be honest when things go wrong - don't order with Interparcels. Sadly, this was my first and last time using Interparcels.”

Helpful Report

Posted 9 years ago

Hi Lindy, I am sorry to hear that you have had a bad experience using us. I have checked this order and we definitely sent the date to DX as we had a booking reference for it. Unfortunately it looks lie the DX booking system was unable to process the collection which is why it did not go through for the chosen date. I am extremely sorry about this and hope that you will consider using us again in the future. As a broker we sell many services so you could try one of the other ones that we offer. Once again I am very sorry about this.

Posted 9 years ago

“Paid extra for a next day service as it clearly states will be delivered next working day and still hasnt arrived to my customer, interparcel have said they cant do anything and wont give me a refund. There happy to state it is next day service when in actual fact it isnt and when your parcel does not arrive the next day all they say is sorry. what a joke! avoid interparcel.com at all costs and go straight to your post office or book direct though a main courier, do NOT try to save money by going through a 3rd party comparison site like interparcel because when things like this happen they couldnt give a f**k about helping you out!”

Helpful Report

Posted 9 years ago

Hi Ryan, I am very sorry that your order 13124593 was not delivered next day. This was booked on the DPD pick up service where delivery is normally next working day after it has been collected. Unfortunately this service does not come with a money back guarantee for late delivery so in this case we are unable to offer a refund.

Posted 9 years ago

“Interparcel are money grabbing time wasters. They effectively kidnapped £1000 of my stock for three months, lying about the parcels location for over a month after being given no tracking information. I paid for a ten day service, and after 3 months have finally had my parcel returned to me after failing to even deliver. I also had to pay for this privilege! I have also wasted hours and become stressed as a result of chasing them for info with at least 5 phone calls a day for a fortnight at one point. I would avoid this company at all costs. Unprofessional with no awareness of customer service, still haven't received a real apology or any kind of refund despite a manager admitting their wrong doing.”

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Posted 9 years ago

Hi Becky, Please note that this shipment was delayed in transit due to a number of reasons, originally this was due to the Customs invoice missing from the parcel however this was forwarded on to the carrier and the parcel proceeded in transit. The parcel was then delayed further due to the delivery address being a PO BOX address which, as stated within our Terms of use, we cannot deliver to. I can see a correct delivery address and telephone number was provided and this was forwarded to the carrier who then proceeded to forward the parcel on to its destination. The parcel then reached Customs, unfortunately as also stated within our Terms of use, we have no control over any Customs queries, delays or charges that may arise. The carrier attempted on several occasions to try and contact the receiver to retrieve the information/payment required for Customs clearance however unfortunately were unable to reach the receiver and received no response from the receiver. Due to this the parcel was then actioned for return and return charges applied. I can see from the notes that these have now been paid in full and the parcel was delivered back to you on Friday.

Posted 9 years ago

“You took more than a week to deliver express 24 parcels and then refered to small print which was well hidden during the booking process .adreadful service and an experience not to be repeated”

Helpful Report

Posted 9 years ago

Hi Ian, I am very sorry for the delay with your delivery. We will certainly raise this matter with courier as this is not the service we would expect from them. Unfortunately the service selected doesn’t offer money back guarantee so we unable to offer you a refund on this occasion.

Posted 9 years ago

“I really don't want to say how poor the service has been”

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Posted 9 years ago

Hi Darren, Please accept my apologies for the delay in delivering this item. UPS have advised that this has been raised with the depot manager to be investigated internally. I am glad to see that the parcel has now been delivered.

Posted 9 years ago

“Three failed deliveries in as many weeks. Feel massively let down and interparcel will not even refund the upfront cost to carry out the service that they didn't deliver. I still haven't had a reason for why my parcel wasn't delivered not too mention the loss of business and poor reflection to our client. Not the way you treat loyal customers! From now on I will use my local courier service, a few pounds more but at least you can rely on them”

Helpful Report

Posted 9 years ago

Hi Adam, thanks for your feedback, so sorry to hear that your recent experience with us has not been good. I have only been able to locate one order for you using your email and I can see that searches had to be raised with the courier in relation to this. We can assure you that any issues are raised as a complaint with the courier directly should it arise. Please do let us know if you have any further queries by contacting reviewus@interparcel.com and we will respond as quickly as possible.

Posted 9 years ago

“Having used Interparcel for a number of years and using predominantly UPS for overseas deliveries on my last occasion I used DPD to post to Romania. DPD in Romania made no attempt to deliver the package and then sent it back claiming an address query. That's despite the recipient in Romania having contacted them. What really irked me was the complete lack of support from Interparcel and the enthusiasm with which they pursued their payment for a returned package. Two lessons learned. First I'll never use DPD again. Secondly, Interparcel clearly didn't value my custom and so I've just opened an account with Parcel2Go and so won't use them again either.”

Helpful Report

Posted 9 years ago

Dear Nigel, Thank you for taking the time to write a review. Unfortunately DPD have advised that the delivery address was incorrect and so they were unable to make delivery in this instance. The item was held with no contact and so the goods were returned to the account address. It looks as though the receiver contacted DPD after the return had been processed. Unfortunately return charged do apply in this instance, I am very sorry.

Posted 9 years ago

“Booked a parcel to be collected on 22/03/16. Waited all day for the collection and nothing happened. Couldn't phone on the day as the collection period expired after the phone line had shut down for the day. Phoned first thing the next day to ask why the parcel had not been picked up to be told that there was no explaination and that they would request the courier to pick the parcel up as soon as possible. I stated that I could not wait in and needed the parcel to be picked up within an hour of my call. They said they could only request the courier to pick up some time during the day which I said was unacceptable. They said they could not help any further so I cancelled the order and now await a refund which has now happened. I suggest you put a process in place to deal with this problem. How about a partial refund and/or a guaranteed pickup time to within an hour. It should not just be your customer's problem when your processes fail to meet your customers needs. Terrible service. Will never use this company again.”

Helpful Report

Posted 9 years ago

Hi Chris thank you for your feedback, I do apologise that you had a failed collection, if you could provide your order number to reviewus@interparcel.com I can look into this further for you. Couriers do not offer times as the services we offer are all day services, so in the event of a failed collection we are still not able to offer a time as the couriers cannot give this to us.

Posted 9 years ago

“Booked a collection with UPS, they were due to collect the same day but didn't turn up. Had I not contacted Interparcel to find out why, they would not have collected at all! They came the next day & thank God the parcel arrived with my customer in time. I thought I'd give them the benefit of the doubt today but guess what?! It happened again & this time I will be in trouble unless I cancel the collection & pay £100 instead of £40 to send a parcel to Ireland as it will now be late if I dont! NOT HAPPY AT ALL! :(”

Helpful Report

Posted 9 years ago

Hi Savio, thanks for your feedback, so sorry that you have not been happy with the service received. All concerns and issues are raised with the couriers whenever problems arise, we can only apologise when these occur. We have raised the failed collection with UPS and can see the collection is still booked for today. Should you have any further queries, please feel free to email us on reviewus@interparcel.com and we will respond asap.

Posted 9 years ago

“Paid for a Saturday delivery of my very important parcel. Waited all day Friday for them to pick the parcel up. Nobody came. This courier was TNT. Would never EVER recommend again. No compensation or anything. Very disappointed.”

Helpful Report

Posted 9 years ago

Hi, sorry to hear your goods have been delayed, I cannot locate your order as no email or order number has been supplied. We may not be able to fully refund if the service chosen is not covered under a money back guarantee but we should be able to partially refund by downgrading to the next day service if this has gone out today instead. Please contact us on reviewus@interparcel.com

Posted 9 years ago

“INFORMED PARCEL LOST AND INTERPARCEL INFORME ME 5 MINUTES BEFORE CLOSING SWITCH BOARD AND CAN'T BE BOTHERED TO HELP I AM JUST THE CUSTOMER”

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Posted 9 years ago

Hi Rosina, so sorry your item has been lost in transit. The matter has been passed to our claims department who will contact you directly to initiate the claim process.

Posted 9 years ago

“Cancelled an order and Interparcel says they have refunded the payment of £8.28 and its been 5 days since they refunded and I dont see no payment in my bank account.”

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Posted 9 years ago

Hi Mohammed, I have checked your email address and name back to December and cannot locate any orders. Please can you email your order number to me and I will check this for you. My email is sam@interparcel.com

Posted 9 years ago

“Disgraceful. Would recommend searching elsewhere for other more reliable firms. Failed to deliver all boxes ordered, courier uninterested, lied to by staff at call centre and forced to do a 60 mile round trip to collect missing parcel myself. Complained and given only a partial refund for missing box and advised by Interparcel that booking a delivery for a Saturday does not even guarantee this will be delivered on a Saturday. Sought recompense for failure to deliver what was booked and paid for in advance and for time and money i had incurred i having to do the rest of teh job myself and incur a 60 mile round trip as well as numerous calls and loss of time ect. Customer Services uninterested and just go round in circles but do not even listen to the main issue that you raise. So you pay in advance for an urgent delivery of 5 boxes they deliver only 4 you then have no choice but to incur financial losses in collecting the missing box yourself and when you complain Customer Services are not interested and provide an insult of a partial refund implying this is only done as a good will gesture and that they do not even have to do so. So you pay in advance for a service it is not delivered you incur losses in having to finish the job yourself then when you complain you are advised that they don't need to refund anything for the service they failed to deliver and give you a tiny bit back painting themselves as being generous for doing so. Disgraceful service and even more disgraceful "Customer Service" hence the inverted commas Would not recommend”

Helpful Report

Posted 9 years ago

Hi Mark,Thank you for your review. I am very sorry to hear one of the items were not delivered on the Saturday, unfortunately the service you have booked is not covered by money back guarantee so we would not offer any form of compensation any claims for consequential loss.On this occasion we have processed a partial refund for the delayed parcel as a goodwill gesture.

Posted 9 years ago

“I think you need to label things and make sure labels stay on before collecting them I'm very disappointed that you telling me my parcel is lost.i know it's stuck somewhere in your storage I'm coming to identify my bag”

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Posted 9 years ago

“We booked a parcel for next day collection through Inter Parcel, 9 days later it still hasn't been collected. Every time we have contacted Inter Parcel for answers we've been directed to three clueless 'Customer Service Advisors', who evidently have the wrong job title as we have not experienced any customer service. One of the said 'Customer Service Advisors' also had that audacity to send an email asking if we could write this review and to name her so that her manager could see it... I'm more than happy to oblige and included the others too... Stacey McKay, Mary Evans, Annelese McBride. Absolutely shocking, we have now cancelled the order and are awaiting a refund, we will definitely never use this company again.”

Helpful Report

Posted 9 years ago

“I arranged for my package to be collected on Saturday 13th February - I was given a window of 8am - 9pm so I waited in my house all day long for the package to be picked-up. 9pm comes and goes, and no one had arrived. I had not received a phone call, text or email from Interparcel or from Hermes informing me that the collection would not be taking place. As you may imagine, I was furious at the waste of a whole day. I contacted Interparcel to rearrange collection and to ask for my money to be refunded, however they were not willing to refund my money, despite the 'no show'. Terrible customer service from them, what's the point in providing all your contact information if they don't contact you when there's a problem? Will not be using again.”

Helpful Report

Posted 9 years ago

Hi Stuart, thank you for your review. I am sorry to hear that your item was not collected as expected. Unfortunately collections with Hermes are not covered by the money back guarantee and so we are unable to issue a refund in the event of a failed collection. Hermes have confirmed that the item was collected on the next available date and the delivery has now been completed. Once again, I am sorry for the delay.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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