Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service. Do not use there are plenty of other companies with much better service.”

Helpful Report

Posted 8 years ago

“completely rubbish service parcel has not been collected and it is now 21:00 and no customer service to call and sort out this problem if couriers are gonna be collecting till this time I would have thought customer services would still be open never again will I use this service I wish I didn't even have to give a star”

Helpful Report

Posted 8 years ago

“Worst company we have ever used, AVOID at all cost”

Helpful Report

Posted 8 years ago

Hi Martin, I have checked your order history back to January and cannot locate an orders where you have had an issue or had to contact us? Please can you email your order number to reviewus@interparcel.com so that I can look into the order that you have an issue with.

Posted 8 years ago

“truly terrible no card - courier said he tried to deliver (no card and everyone at home - the place is not big) contacted online chat said they did not know of the next steps and I needed to monitor the website. Then said See You on Tuesday.. hmmm”

Helpful Report

Posted 8 years ago

“Truly incompetent organisation. Terrible customer service A customer was trying to retrieve a parcel that I sent through interparcel. The information they gave was incorrect and he was not able to get the parcel from the depot, even after trying numerous times. THIS WAS WELL WITHIN TIME. Despite Samantha Kennard, Customer Service Leader, admitting the error was the couriers, Katie Condon and Jo Lomax in Revenue Protection contradicted eachother and were dishonest about the issue numerous times trying to cover up the issue and said "No matter what it is, I will still have to pay the fees." It shouldn't matter that I have been a regular customer, spending thousands over the years, but even then they did not care. I will no longer use them. Even the CEO does not respond to emails. Shockingly poor organisation”

Helpful Report

Posted 8 years ago

“Courier never showed. Called help line and they told me it hadn't been booked. One week later the courier turned up and said he wouldn't take the item because it didn't have Interparcel labels. To date, no apology or a refund for a service I paid for and never received”

Helpful Report

Posted 8 years ago

Hi Aaron, I am sorry for your failed collection, please can you email us your order number to reviewus@interparcel.com and I will get this checked out. Most of our services need a shipping labels, this would get been sent to you once the order was placed.

Posted 8 years ago

“They not delivery my parcel after 1 month I still not receive it back and they still want to charge fee for delivery back”

Helpful Report

Posted 8 years ago

Hi Philip, Thank you for your review. I am very sorry for the delay. The shipment was held by local customs as they need additional information from the consignee. We are currently waiting on an update regarding the request on the return and unfortunately on some occasions the carriers may charge for returning shipments. As soon as we have received the update back from the courier, we will be in contact you.

Posted 8 years ago

“Public service message: Don't ever use #interparcel delivery service. They are incompetent and irresponsible!!! Not only did they lose my parcel, they also withheld this terrible news. Please avoid this unprofessional parcel delivery company!!!!”

Helpful Report

Posted 8 years ago

Hi Urouj, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. Unfortunately we were notified by the courier that this item had been lost in transit and so an email was sent to the sender of the parcel to advise that we would need to move forward with a claim for loss. This email was sent to the sender just under an hour before you called, we have not withheld any information and always aim to keep the customer as up to date as possible. Once again, I am very sorry for the loss of this item.

Posted 8 years ago

“Awful hard-faced and "money grabbing at all costs" company. Steer clear otherwise you will be sorry. Horrid and nasty company Lose items due to bad service. No explanation given and then wriggle out of any compensation. Not even offered the courtesy of an apology. Been with Interparcel for a while and only lack of time stopped me changing to another better rated one.. It has been nothing but constant stress and upset time after time and finally moving on. Will put it down to bad research in the first place.”

Helpful Report

Posted 8 years ago

Good Afternoon, I am very sorry for the loss of your item. I have been unable to find an order with your details. Please can you send the order number to reviewus@interparcel.com so that this can be looked into for you.

Posted 8 years ago

Hi, I am very sorry for any problems you may have experienced when using our service. Unfortunately I am unable to locate any orders with your details, please could you send your order number over to trustpilot@interparcel.com and I will get this looked into further for you.

Posted 8 years ago

“Parcel badly damaged (dropped from height by the looks of it) and generally dirty like it had been dragged/kicked across the ground. Electronics item inside dented and damaged beyond repair. When I tried off claim on the included insurance the claim was rejected with the off hand response that it can't have been packaged correctly.”

Helpful Report

Posted 8 years ago

Hi, I am very sorry that your item has been damaged whilst in transit. Please could you send the order number this is regarding to trustpilot@interparcel.com and I will ensure this is looked into further.

Posted 8 years ago

“Atrocious service. Selected a time window, which almost all other companies seem to be able to guarantee, other than Interparcel. Took a half day off work, and 6 hours later I call only to be told they "Don't know where their drivers are" (Nonsense.) and that there's no way of looking at the driver's schedule to let me know when he is expected to arrive. Very clear issues with this: 1) Am I expected to sit around for 11 hours (8am to 7pm) in my house, not going for a shower, or to the toilet or to listen to music or function at all, just incase I miss my sporadic pick up attempt? 2) Almost all drivers in major companies are GPS tracked, yours are no different. If you insist they are not? They will have a mobile phone at all points. Which can be used to obtain information relating to my next point: 3) All drivers have a set delivery schedule at the start of the day. It's the only way to ensure the most efficient route is selected for pickups during the day. My pickup driver knows exactly what time he's projecting to pick up from my flat. WHY PROVIDE A COLLECTION WINDOW IF THIS IS ARBITRARY AND IS NOT ADHERED TO? 4) From the plan set out for the day, contact me and tell me what time my parcel will be collected from his or her schedule. You have my mobile number, and I have paid extra to be given SMS updates. 5) I have paid for a premium service, I expect a premium service. 6) Lying about your processes to the customer when I phone up, or miseducating your contact centre staff on these processes loses you customers. I shall not be using Interparcel again, after many years of using your service. Business lost.”

Helpful Report

Posted 8 years ago

Hi Sean, unfortunately the couriers do not provide guaranteed times for collection so we are unable to guarantee these to our customers. We can always request a time and the drivers will always try and follow these, however the routes can change throughout the day due to adding jobs and traffic ect. We do clearly advise that the times are requested only when the order is placed.

Posted 8 years ago

“So far this last 6 months - 1 pack lost forever, no compensation. Another pack damaged allegedly on its way back to us, presumed lost. Now another thats been sitting in transit according to tracking for over a week! - Chatted with them 3 times about this one, no tangible action to resolve, picked up 27th Feb, now 14th March not interested in finding out where it is. Seriously need to work on their service level agreements with the courier companies.”

Helpful Report

Posted 8 years ago

Hi Nick, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. I can see that your most recent order has been raised with the courier in question. They send this on with a third party who they are in contact with. As soon as we receive any further information from them, we will be straight back in contact.

Posted 8 years ago

“This is the worst company I have ever dealt with paid extra to get a text when my parcel got delivered they didn't deliver said they left a card and they hadn't and after a month of not knowing where the parcel is it is back in England and get an email saying I owe over another £20 when they didn't even try and deliver on the first attempt. Worst parcel delivery company I've ever dealt with even the people I spoke to on live chat said they would get in contact with my relatives to sort the situation and they didn't attempt one phone call. Safe to say I wouldn't ever use this company again hope everyone reads what a poor company this is.”

Helpful Report

Posted 8 years ago

Hi Jake, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. DPD have advised that delivery was attempted with no one home to receive, this information is updated on the tracking to make you aware. I can see that a request for the item to be left without a signature was passed on to DPD, however the item is left at the drivers discretion as this is a signature service. Unfortunately the parcel has since been returned to the UK by the courier and return charges have been applied.

Posted 8 years ago

“Last 2 times have been a nightmare. First time the item wasn't picked after rebooking on three separate occasions and empty promises. Informed that I could not claim compensation. Second time I cancelled the pick up and I did receive a refund. But somehow the courier picked the parcel up the next day after the person at the address was told it was booked out. Within one hour of pickup I informed interparcel but after numerous conversations and promises I was no nearer getting a resolution and I got the impression that nothing was being done and I was being fobbed off. The same happened the next day. Looking at the others reviews on this page I think the person writing the replys is the same person or they have all been trained in the art of fobbing off. I have resigned my self to not getting my parcel back or a refund. There is no need to reply to this review as I know the comments that are forthcoming.”

Helpful Report

Posted 8 years ago

“I have engaged the services of #Interparcel Interparcel to deliver a very special parcel to Australia - I have been tracking the parcel since last week and it is nowhere near Oz its in Belgium somewhere waiting for a fecken BOAT. Apparently the transit I chose was the slowest with only an estimated arrival date !!!! Well guess what folks the T&Cs said NOTHING about BOATS or THE SLOWEST mode of delivery (otherwise I would have gone with DPD or TNT). However if you check the tracking information it says its still in the UK? so I asked for it to be sent back only to be told that it was a further three day camel ride and up to 8 weeks to have it returned. Mind you this is the 4th time I have had to contact the company to find out what is happening - despite being told they would call me back with an update. Furious doesnt even start to describe it - charlatans In addition I have contacted Landmark Global to establish IF indeed the parcel is in Belgium and guess what they have no receipt of that parcel - and before you ask yes I did put in "their" bar code. No one in the UK is giving me a straight answer as to where the parcel is. charlatan ˈʃɑːlət(ə)n/Submit noun a person falsely claiming to have a special knowledge or skill. "a self-confessed con artist and charlatan" synonyms: quack, mountebank, sham, fraud, fake, humbug, impostor, pretender, masquerader, hoodwinker, hoaxer, cheat, deceiver, dissembler, double-dealer, double-crosser, trickster, confidence trickster, cheater, swindler, fraudster, racketeer;”

Helpful Report

Posted 8 years ago

I am very sorry for the issues you have experienced and for the resulting inconvenience that this has caused. We regularly feedback to all couriers details of any failures, or indeed any other issues affect their service, so that this can be looked into and addressed internally. We have raised this with Landmark, we are just waiting for an update and soon as we are we will contact you.

Posted 8 years ago

“Shocking service from start to finish. I could never recommend this company to anyone! They attempted delivery to the wrong address, damaged the parcel, are now returning to me with smashed glass and not only have they charged me for this disastrous service, they are not honouring the £250 insurance policy I took out. They are saying the small prints states they won't insure pictures, although they will accept them for delivery?! Apparently Parcelforce are the company to use, wish I had know that 2 weeks ago before this whole fiasco unfolded.”

Helpful Report

Posted 8 years ago

Hi Jill, I'm very sorry that this item has been damaged whilst in transit and for the inconvenience this has caused to you and your customer. As we class glass as a restricted item we are unable to offer any claim on this occasion. We do advise that although we will accept such goods they are not suitable for our services and are therefore sent at your own risk.

Posted 8 years ago

“do not use. my Digital Audio Tape player, which is not replaceable, was damaged beyond repair”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review. I am very to hear the parcel arrived damaged. Upon checking the order number given, I can not see we were contacted regarding the damage item. The service you selected you could be eligible for a claim. Please can you email reviewus@interparcel.com the order details and we will certainly check this for you. Once again I do apologies for the inconvenience caused.

Posted 8 years ago

“Why I continue to use this company is beyond me. As the saying goes buy cheap buy twice! Which indeed I did then had to try and recoup a refund! Paid via Amazon Pay and up popped an error screen to say payment had failed to be taken so paid via another method only then to get a notification the following day to say that payment via Amazon pay had indeed been taken. Emails yet again over to their 'customer services' department (I use that term loosely!) and a refund was arranged. However this was only the start of the problems! Failed to collect parcel booked for the 14.2.17 then told me that it had indeed been collected which of course it had not. After numerous emails and images later, we finally now have this parcel re-booked on but for date the parcel was due to be delivered, 16.2.17 . This has not only resulted in my small business having a delay in receiving a refund for goods, but also missing the deadline for a refund from my wholesalers, which has now resulted in me spending precious time explaining the failed service to my wholesalers, however luckily they have kindly wavered their 'refund for returns window' yet again for the fact that this indeed was circumstances out of my control by a incompetent 3rd party. No apology has been received, no offer of an upgrade of service and an absolute outright lies in emails to myself. Be warned there is no ownership, no responsibility for mistakes incurred by this company and indeed their sheer lack of customer service is disgraceful and not a way to conduct a business. This is not the only time I have encountered problems with inter-parcel as nearly every delivery I personally or my business has encountered incompetence and school-boy errors. Will 100% after this incident will not be using this company again as I simply do not have the time to be messing around trying to right the wrongs of other. I would be quicker delivering it myself!!!!”

Helpful Report

Posted 8 years ago

Hi Becky, Thank you for your review. I am very sorry for the issues surrounding the bookings. I can confirm the refund has been processed for the Amazon order. The collection has been rescheduled in for tomorrow. Once again I do apologies for the inconvenience caused.

Posted 8 years ago

“Watch out for when a shipment goes wrong - they wriggle out of any assistance or help, case of "Not my Problem"”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review. I am sorry to hear you have had a problem with our service. Please can you email the order details to reviewus@interparcel.com.

Posted 8 years ago

“Having been a former customer of interparcel.com for many years, I feel it is time for me to express my deep felt opinions of this incompetent and unreliable organisation. Slow communication, extremely unorganised and a high percentage rate of lost packages are the main points that let this company down. Their left hand does not know what their right hand is doing and the ‘jobsworth’ robotic staff are absolutely diabolical, nonchalant, unwilling to go that extra mile and completely unable to offer any kind of reasonable service. Adding to that volatile mix are courier companies such as Hermes, that are clearly run by imbecilic bone idle Neanderthals who care even less about your package. Hermes might deliver your package, if they can locate it in the first place that is! Hermes will not bother to attempt to deliver your package but instead enter information into their system that is blatantly incorrect, for example ‘Could not gain access’ (to a property that has no sign of any sort of gate). Dockets are not left for customers, packages are marked as delivered a whole 24 hours before they are actually delivered and when the recipient calls Hermes to arrange a redelivery, the package can no longer be located, resulting in unhappy recipients and this has a huge impact on my reputation as a business. If you buy a service from interparcel that requires a signature upon delivery (which costs more) but the delivery driver feels he cannot be bothered to get that signature, its ok, interparcel do not care and you are certainly not going to get a partial refund that’s for sure! I have not given a complete stranger (the delivery driver) clearance to freely decide if my package is or is not valuable and can decide whether or not to bother to get that signature THAT I HAVE PAID FOR. Any mention of the illegal act of selling a service that is not actually provided is always ignored and it is time that potential customers know the truth. Despite many complaints to interparcel, they discontinue communications and ignore any further emails. But they have not yet finished with handing out further pain just yet, we need to endure even further systematic failures by this company. Our cherished and expensive parcel is lost and now the insurance robots need to process your insurance claim which will be a slow process, delayed for several days and at that very moment that interparcel are about to issue a slow vintage edition cheque, your package is located and your claim is cancelled. How many days have passed since I sent my package? Only 38 long drawn out days of being kept in the darkness of interparcel. Did my package finally find its way home to me when interparcel informed me that it had been located SEVEN DAYS AGO I hear you ask? No, it has been lost again! No communication from interparcel once again. A valuable item lost, an insurance claim cancelled, an unhappy (refunded by me) recipient and a furious ‘out of pocket’ interparcel/Hermes victim. Interparcel have lost a great number of my packages and they are lost by most of the courier companies that they employ but Hermes are by far the worst of the worst. Save yourself weeks of anguish and avoid interparcel like the plague, it is extremely bad for business and you will do far better by going directly to a courier company via their own website. I have used several third party courier brokers like interparcel and they are all run by the same unprofessional robots. Avoid them all and use a modern super-efficient courier like DPD and go to them directly, you will even save money too.”

Helpful Report

Posted 8 years ago

I am very sorry for the issue that you have had with your order. We can only ever provide the information to the customer that the carriers provide us with and can only apologise if this is incorrect. We also sell many other services so if there is a particular one you wish to avoid there are many others to chose from.

Posted 8 years ago

Interparcel is rated 4.5 based on 9,933 reviews