Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

“Parcel wasn’t collected, spent the whole day waiting, time for collection given between 8am to 20.00pm. Complete waist of my time.”

Helpful Report

Posted 7 years ago

Good Morning Sigrid. I have checked the order number linked to this review and this was collected on the day booked 25/09 and was delivered to your customer in Germany on 30/09.

Posted 7 years ago

“I dropped off my parcel on 28th november and it has still not been delivered. Will not be using this company again.. would have been far faster to use the royal mail. Website very misleading saying delivery in approx 10days. Unimpressed so far......”

Helpful Report

Posted 7 years ago

Good Morning Lisa. I am sorry for the problems that you have had with this order. I can see that this is currently going through customs in South Africa. We have chased the courier to see if we can get any updates and will get back to you once we know more.

Posted 7 years ago

“STAY AWAY FROM THIS COMPANY . Absolutely horrible , charged me additional fee £75.95 , I sent one used medium size Rucksack and and declared the dimensions correctly , but they asked for the photos proof of the dimensions . Now I stopped using this company , there are many reliable couriers out there . Expect huge amount of additional charge from this company !!!!!! Now I’m advising all my friends and business partners not to use this company .”

Helpful Report

Posted 7 years ago

Good Afternoon Naing. I am sorry for the issues that you have ad with thsi order. Unfortunately as the parcel size was under declared we have incurred extra charges from the courier which has been passed to you. Please ensure that the correct weight and dimensions are entered when booking to avoid this from happening in the future.

Posted 7 years ago

“Booked and paid for collection {Saturday}, no one turned up, used live chat and rebooked for Monday, the same situation, no one turned up. On Tuesday they asked me if I want another rebook? No one was able to answer why my parcel was never collected, only kept offering another rebooking. I asked for cancelation and refund, just wonder how long this is going to take. Very disappointed and mad about this unprofessional and unresponsible company.”

Helpful Report

Posted 7 years ago

Good Morning Jane. I am sorry that thsi was not collected. Hermes advise don the 16th this was attempted at 18:33 and then on the 19th at 10:54. I am very sorry if this is incorrect and can confirm that as per request this has been cancelled and refunded for you..

Posted 7 years ago

“Parcel has been ready for collection for a WEEK - it has still failed to be collected/couriered. We are now told that if we would like to have the parcel delivered before Christmas (which it would have been if it had been collected on time) we should pay an extra fee to be there by our delivery date. Why should WE be responsible for this negligence and your total lack of service delivery???”

Helpful Report

Posted 7 years ago

Hi Lauren, unfortunately I am not able to locate this order this relates to. Please could you send your order details to trustpilot@interparcel.com and I will ensure this is looked into further for you.

Posted 7 years ago

“Really poor delivery estimates for international deliveries. Paid a premium for priority times & got standard delivery.. No compensation for late deliveries.. :(”

Helpful Report

Posted 7 years ago

Hi Steve, Please allow me to assure you that on any given day the absolute vast majority of orders will be collected and delivered as expected. Unfortunately every courier company has a small percentage of delays, especially at this time of year due to the volumes of parcels being sent. Sadly no compensation is offered by the couriers with this service when such instances occur, and therefore it is not possible for us to offer anything to our customers. I am very sorry for all the inconvenience that may have been caused.

Posted 7 years ago

“Booked 2 parcels on different days to be collected still waiting for them to be picked up a week later.contacted interparcel no reply.gone elsewhere as its not first time”

Helpful Report

Posted 7 years ago

Hi, Please could you send the order numbers this is regarding to trustpilot@interparcel.com and we will ensure this is looked into further for you.

Posted 7 years ago

“Terrible service! Booked in a collection last Thursday which has been collected but i cannot track the parcel, when i contacted them about it which has been 3 times now, they say they will email me an update, i haven't received any updates from them, i was actually just talking to an agent over the chat system and she just left the conversation mid way through! All i want is a delivery date! Absolutely appalling customer service!”

Helpful Report

Posted 7 years ago

Good Morning Charlotte. I am sorry for the issues that you have had with thsi order. I have managed to get the tracking number from the courier and I will email you with the tracking information.

Posted 7 years ago

“Terrible service! Courier was booked to pick up 4-5pm for an urgent same day delivery, they never showed up and when I tried to contact the rep was rude, refused to pass me on to a manager and put the phone down on me insisting they couldn't help! AVOID”

Helpful Report

Posted 7 years ago

Hi, I am sorry for the failed collection, please could you email us on escalated@interparcel.com and we will get this addressed internally.

Posted 7 years ago

“Terrible service! Courier was booked to pick up 4-5pm for an urgent same day delivery, they never showed up and when I tried to contact their offices close at 5pm! AVOID”

Helpful Report

Posted 7 years ago

“For the third day running I am waiting for a parcel collection from TNT booked through interparcel. I have spoken to inter parcel who tell me the issue is with TNT!!! TNT tell me as I booked through inter parcel I should take the issue up with them. Consequently no one is taking responsibility. I have been trying to speak to inter parcel since 4.00pm today 8 Dec. there is a recorded message saying 'please call back during office hours 8.30 - 5.00 pm. What disgusting customer service.”

Helpful Report

Posted 7 years ago

I am sorry for the failed collection, Friday we had to close early due to maintenance. Please email us on customerservices@interparcel.com or phones are open till 5pm.

Posted 7 years ago

“I booked a collection of over 200 kg on Wednesday 29 November and got a confirmation for collection on Thursday between 9AM and 6 PM. After wasting the whole day waiting for the courtier to collect my parcels, I phoned interparcel at 6PM and they assured me that the courier will be here before 7PM. Of course, that was again a lie and when I phoned this morning, they couldn't provide me with a time or even confirm that the collection would happen this morning. I AM VERY DISAPPOINTED with your service as this completely ruined ALL MY PLANS. I expect something to be done and to be informed on a collection time ASAP.... PS : The lady on the phone had no idea of what was happening and clearly had no training on answering a customer complaint. RIDICOULOUS, Interparcel is an absolute joke.”

Helpful Report

Posted 7 years ago

“Hello. Here is the worst company for parcel services you can get in uk. I order a collection for 3 parcels to Spain to be collected specially on Saturday as I'm working all week. All good till Saturday. After I waste hole day waiting for the courier, nobody turn up. Phone them on Manday......they say they forget to booked it. Ok. Booked again for next Saturday. Next Saturday the same problem. Nobody turn up. Waste another day. Phone them again and they tell me the courier don't have access to the property ( by my front door drive every morning Tesco lorrys). Soo don't waste you time with this low company. By the way on weekend they don't have any costumer service. Thank you for reading. Hope to change you mind 😉”

Helpful Report

Posted 7 years ago

Good Evening, sorry that your parcels were not collected. As discussed these have been cancelled and refunded for you. Our phone lines are Monday to Friday 08:30 - 17:00 but we are contactable at the weekend via email.

Posted 7 years ago

Hi Alexandru. Sorry to hear that your parcels were not collected. Unfortunately no carrier has a 100% success rate and problems do arise every day. I can see that we did advise that you could drop the parcels to a store that you did not have to wait in. I can confirm that this has since been cancelled and refunded in full for you.

Posted 7 years ago

“Booked a parcel to be dropped off at a drop off point, the drop off point refused to accept it. Apparently 3pm is the last drop off. On the Interparcel site it clearly states parcels could be dropped off "any time today". On Interparcel's live chat the operative is telling me it was my fault, I booked it for Monay, not today (Friday). When I pointed out my order clearly states it was boked for today, the line went silent and "Demi" just stopped typing back. 2nd time I have had appalling service from this overpriced agents. Their insurance costs are only apparent once the order has been completed. That in itself is more costly than the carriage. Find an alternative, if anything goes wrong with Interparcel you will be unable to solve it.”

Helpful Report

Posted 7 years ago

Good evening, I am sorry for the issues regarding the booking. Please can you email the order number to reviewus@interparcel.com and we will look into this matter.

Posted 7 years ago

“lost parcels”

Helpful Report

Posted 7 years ago

Hi Michael, I am very sorry that your items have been declared as missing and for the inconvenience this has caused to you and your customer. This has been raised as a formal complaint with the courier. Unfortunately we are unable to proceed with a claim on this occasion as the Hermes service that you have selected does not include any transit cover. We do advise at the time of booking that in order to ensure that your goods are fully covered an alternative service must be selected from our website.

Posted 7 years ago

“sent two parcels through interparcel Hermes lost them both. appalling customer services ,no help what so ever ,DO NOT USE”

Helpful Report

Posted 7 years ago

Hi Michael, I am very sorry that your items have been declared as missing and for the inconvenience this has caused to you and your customer. This has been raised as a formal complaint with the courier. Unfortunately we are unable to proceed with a claim on this occasion as the Hermes service that you have selected does not include any transit cover. We do advise at the time of booking that in order to ensure that your goods are fully covered an alternative service must be selected from our website.

Posted 7 years ago

“interparcel provide a very poor service, they have listed 2 of my boxes blaming it was fault of their partners courier. customers service totally useless; still waiting for my refund after 6 months. better spend 10 pounds more and deal directly with serious couriers.”

Helpful Report

Posted 7 years ago

Hi Francesca, These parcels are not lost, Landmark Global have advised that they were unable to deliver these packages due to an incorrect delivery address. We have sent the correct details and receivers contact number over to the courier to confirm if this can be redelivered and we will update you as soon as we can

Posted 7 years ago

“this is a courier company who restrict or prohibit every type of item you would want to ship hence when things go wrong you will find you are not insured and they are not responsible. Only used them if you can afford for them to loose or break your items .. it also took them 5 weeks to answer me on making a claim. this is the list Prohibited Items The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment. Any item that does not have internal packaging to protect the item Any item that is not boxed Aerosol cans / sprays Airbag Modules Alcohol Animal skins / Furs / Any Animal Parts including meat / Ivory and ivory products Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver) over £250 Bicycles / Bicycle frame Prohibited on the UPS services, Restricted with all others Box with Hazardous label - Items sent with a Hazardous label attached will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES Car Batteries Car Bumpers Prohibited on the UPS services, Restricted with all others Cheques or Tickets that are not named Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Swords / Knives / Axe / Chainsaw / Anything with a blade larger than 1.5 inches / Weapons Dry Ice Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through Fire Extinguishers / Life Jackets Food items (Perishable) Outside the UK Gold & Silver, Jewellery including Watches over £250 Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document) Hazardous materials eg Paint / Adhesives / Chemicals / Flammable resins/ solvents/ liquids / Compressed Air & Empty cylinders / Items containing any gases - See Also Household goods Household goods containing flammable or corrosive liquids, such as oven or drain cleaners / perfume, aftershave/ hairspray/ nail varnish and remover/ antiseptic wipes ... Hoverboards Human Remains / Body Fluids Laptops Prohibited with Same day motorcycles, Restricted with all other services. Liquids / Adhesives / Paint / Oil / Creams / Gels Live / Dead animals Magnets or items containing ferro-magnetic material Milk Powder to China Mobile Phone with Sim card / Mobile phone with or without Sim to any Residential address in Turkey Money, Keys, Negotiable items / Payment cards Paintings to the Ukraine Passports / Birth Certificates / Driving Licences Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan Completely & to China over £100 - Restricted to all other Countries Plasma Screens of all sizes Pornographic materials Soil / Clay Televisions / Monitors - all sizes of Plasma screens as well as LED, LCD & TFT screens 32inches and over (under 32 inches Restricted cover) Tobacco and tobacco products Toner / Ink Cartridges / Printers / Fax Machines or Photocopiers to any destination outside of the UK. Unaccompanied baggage / Suitcases Wet or Lithium Batteries or any item containing them (Such as, but not limited to, an iphone ) (Not including Dry Cell) White Goods -fridges, ovens- (also known as range, stove, cooker, cooking plate, or cooktop), Cooker hood, Microwave Oven, dishwasher, Washing Machine etc.) Written Prescriptions / Prescribed Drugs / Medication / Any Controlled/Illegal substance including Khat to all areas. Restricted Items The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No Transit Cover or guarantees whatsoever will apply to these items. Bicycles / Bicycle frame Prohibited on the UPS services, Restricted with all others Car Bumpers Prohibited on the UPS services, Restricted with all others Computers / Monitors Food items (Perishable) All areas Furniture (Unless Flatpacked) Glass / Mirrored items / Crystal / Ceramic / Pottery/ Porcelain/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Concrete - (or any item containing these materials) Jars Laptops Prohibited with Same day motorcycles, Restricted with all other services. Perishable goods Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan & to China over £100 - Restricted to all other Countries Plants / Seeds / Flowers / Plant derivatives Televisions / Monitors - all sizes of Plasma screens as well as LED, LCD, TFT screens under 32 inches (32 inches and over Prohibited)”

Helpful Report

Posted 7 years ago

Good Morning S. Grindley I am so sorry this arrived damaged. Unfortunately the item you sent is classed as a restricted item so you would only be covered for loss and not for damages. Our prohibited and restricted items list is available on our site for everyone to view and all customers have to tick a box to say that they have read this list during the booking process. I am very sorry for the issues you have had with this order.

Posted 7 years ago

“Charged me even though the fault was theirs. The vehicle that came for collection was already loaded with other goods and therefore couldn't pick up our items.”

Helpful Report

Posted 8 years ago

Good Morning Manoj I have checked this order and can see this is from July 2016. I can see from the notes that a small van was booked but your 37 boxes would not fit which is the reason they could not be collected. I am very sorry about this.

Posted 7 years ago

“Our parcel arrived smashed to bits and unsalvageable. We were sent an email to claim but unfortunately our customer was so upset she didn't supply us with any pictures so that we could proceed with the claim. The parcel looked like had been thrown around and probably dropped from a great height. We have had to sort out a replacement for our customer but obviously used a different company to send it with.”

Helpful Report

Posted 8 years ago

Good Morning I am very sorry that this arrived damaged. With all damage claims we would require the pictures so that the claim can be processed. If this cannot be provided we would be unable to pay out a claim. I am very sorry about this.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Interparcel Reviews

Phone:

Email:

Location: