Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“I have used Interparcel a few times now and have had no problems or concerns with them. I would recommend anyone to use them for safe carraige of your parcels.”

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Posted 11 years ago

“This is a excellant website, simple to use, I hope the delivery service is as good?”

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Posted 11 years ago

“I.do recommend this to anyone sending a parcel. It's so easy to book on line + you can even pick which courier to use. I always choose ups as they are so reliable”

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Posted 11 years ago

“Hope parcel gets to destination in one piece.”

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Posted 11 years ago

“I have always used this company. I've nothing but praise for them. Never had any trouble with collection or delivery.”

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Posted 11 years ago

“A great idea and an easy site to use unfortunately they are sometimes let down by the courier companies. My collection address is out in the sticks and it is far from unknown for a courier company to say that there was no one there when they called even though I know perfectly well that they never turned up, probably because they couldnt be bothered to look for us as it was getting late”

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Posted 11 years ago

“Easy to use website, very prompt response and efficient service”

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Posted 11 years ago

“I've used Interparcel for all my parcels for getting on for a year now. These have included high value books worth up to ?500 All parcels have been picked up as scheduled, and have arrived as scheduled, with no damage to any that I know of - as I've had no complaints from any recipients I take this to mean everything has been ok I live in a fairly remote village so the pick up service is perfect for me as it saves time and money travelling to the nearest post office - as it is, the prices are normally cheaper than the PO anyway I have already recommended Interparcel to my family, especially over the Christmas period when they all had parcels to send”

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Posted 11 years ago

“Great site to use to book courier in easy to use site and really helpful staff.”

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Posted 11 years ago

“very very good - excellent way to ship”

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Posted 11 years ago

“Have used them for a while now, and are very competitive and efficient. only criticism is that if something does go astray can take up to a month to get money back, but it does come back so all good!”

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Posted 11 years ago

“Easy to use website. Helpful live chat and the ability to store card details for future bookings. Great site”

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Posted 11 years ago

“Booked parcel never got pickedup they had rebook it the following monday custermer service is useless”

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Posted 11 years ago

“easy to book, get it booked early for same day pick up”

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Posted 11 years ago

“Easy -to-use service with an easier to understand pricing structure than Royal Mail - and usually cheaper on larger items as well. The only down-sides are the insistence of a telephone number for the receiver which is inconvenient and clunky at my end when I just want to get the item sent, and of course no tariff to speak off at the smaller parcel end. But at least you're getting there and giving me an alternative to the awful product offering from Royal Mail.”

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Posted 11 years ago

“I had to send a piece of artwork next day delivery for an important exhibition. The website was easy to use and the pickup was on time. The package was delivered on time, safe and sound. A great service that I will use again and recommend to others.”

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Posted 11 years ago

“Easy to book online with no problems picking up the pallet and the delivery driver was very helpful”

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Posted 11 years ago

“I can always rely on interparcel to deliver all my parcels on time without damage and are very accurate with all the details.”

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Posted 11 years ago

“For value for money and reliability you cant go wrong with this company, we have been using them for years and would recommend them 100%, they have never let us down yet.”

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Posted 11 years ago

“I always tend to use the UPS service, as I've found the others to be unreliable with delivery. On the few occasions I have had problems with the couriers, Interparcel have resolved the problem quickly and efficiently, but since I've been choosing UPS, there have been no issues at all. The user interface is easy to use, clear and straightforward. The costs are comparable to other parcel brokers, but the ease of service, and reliability of UPS keep me coming back.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews