Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased to say that my experience so far has been that Interparcel has been exceptionally good at delivering any thing I have sold on Ebay and needed delivering quickly and efficiantlly. Thankyou Interpacel. Regards Dave S”

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Posted 12 years ago

“Excellent service and easy to use. Recommend wholeheartedly”

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Posted 12 years ago

“I would certainly recommend Interparcel. The website is very user-friendly, and when it changes, it's always a change for the better. Almost all of the time, everything runs smoothly, and on the rare occasions that there's a technical glitch (or the slightly more likely occasions that I've made a mistake) I've been able to get help within 5 minutes of calling the helpline. When I've needed to ring them, the helpline staff have always been pleasant and able to deal with the issue quickly. I'm happy with all of the services that Interparcel provide, but there's one thing I wish I could have, and that's the ability to be billed for customs/import duties. My company ships worldwide, and it would be great if we could offer a fixed shipping rate, including all fees, to our international customers (USA-based customers particularly). I understand that this is probably a massive technical headache to organise, but if it could be done, I'd never use another courier or shipping agent!”

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Posted 12 years ago

“In a word efficient !”

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Posted 12 years ago

“We have used Interparcel for over 4 years. Rates are excellent. Most of our packages are under 2kg, so go by Royal Mail, but occasionally we have larger packages, and this is when we use Interparcel. Our volumes are too low to get a good rate direct from couriers, so Interparcel a the perfect solution. Never had a problem.”

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Posted 12 years ago

“Collections and deliveries happen on time. Helpful customer service when trying to track parcels.Only ever had one lost parcel but compensation was arranged quickly.”

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Posted 12 years ago

“We have been using Inter Parcel for a while now and we are very pleased with the service. Prices could be a little better, but as long as the service is good then we can live with it. It would be good if when a courier fails to collect or deliver that there was some feedback instead of us having to find out this end Other than that great”

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Posted 12 years ago

“While the system is quite good quite often I am told that your carriers do not cover an area, when I go to another agency the parcel goes without problem and usually without further cost, usually delivered by TNT who it transpires have a depot in that area. I suggest that you review your arangments.”

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Posted 12 years ago

“My driver ,Nigel, from UPS is very courteous and efficient. I still get breakages on delivery but less than with Royal Mail . I sometimes wish on the odd occasion when the pack hasn't been delivered on a 24 hour that I can find out where it is and when it's going to be delivered the following late day. Principally as I/Parcel are agents they have to go through their protocol and as a third party contact UPS. But they knock off work at end of office hours. Sending direct with UPS allows better communication but can be expensive. This situation is a rarity however and in general the Interparcel staff are well informed and efficient. Website is great and easy to use even on a phone. On breakages I don't claim as it's long winded so I pack like there's no tomorrow and hope no one tries to reenact Barnes Wallace along the way.”

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Posted 12 years ago

“Cheap & Quick . Very good company would recommend. Used in past many times.”

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Posted 12 years ago

“Need to improve 1) The space of the 1st line of address is limited, sometimes it is hard to place the full address. 2) Telephone number should be optional as sometimes we cannot ask for every client to give the tel. no. 3) It is too long to get the refund for the claims. Some of our claims have never been refunded. 4) Add more service to Northern Ireland, Cyprus or Malta. Thank you for your attention”

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Posted 12 years ago

“Started using Interparcel as Royal Mail were diverting our goods and those of an associated company and selling them to Ebay traders by the pallet load through an auction house, If you have had goods go 'missing' or have had notification of destruction for no good reason, look for your goods on ebay, Royal Mail are selling them on!!! yes the police were involved as well as action fraud and the lawyers are on the case! No slander as this has been investigated and evidence gathered. Inter parcel have been good so far, a bit more time consuming than RM if you have a lot of low value items, but they have handled our larger orders well and at a reasonable price.”

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Posted 12 years ago

“An easy to use web based system that takes very little time and has great features. I particularly like the tracking link that is sent via Email when the transaction has been completed. I can forward this to my customers to make their task of tracking a very comfortable experience. The pre-pay system is terrific at saving time. I also recommended the service to all the customers who need to send good to me. The only reason for not getting 5 stars is the price. thanks for the service.”

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Posted 12 years ago

“All couriers are always friendly and on time”

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Posted 12 years ago

“I always use Interparcel and recommend my customers to do the same when sending their prized possessions to me for repair and servicing.”

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Posted 12 years ago

“Brilliant - no longer any need for contracts with shipping companies that require minimum monthly spends. Choose which shipper you use at time of booking. Simple, easy, cost effective and convenient.”

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Posted 12 years ago

“Always the best portal for price and reliability”

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Posted 12 years ago

“Every time I have booked a delivery with Interparcel they have collected and delivered in the time zone given. I have never had a parcel go missing or get damaged in transit. The prices are always competitive and the people who staff the help line are very friendly too so unless the prices rocket I simply wouldn't go anywhere else.”

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Posted 12 years ago

“Interparcel is better in prices then parcel2go. Very reliable. never let me down”

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Posted 12 years ago

“I use Interparcel almost on a weekly basis to send parcels all over the world, and in the UK. Never a problem, and such an easy site to navigate....”

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Posted 12 years ago

Interparcel is rated 4.5 based on 9,937 reviews