Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great simple website and Interparcel Standard - UPS offer an excellent service”

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Posted 56 years ago

“I often use Interparcel and have always found that they - and the carriers they use - have been unfailingly reliable. I unhesitatingly recommend them. In addition I have always found my preferred carrier - Hermes - completely reliable and very cost-effective.”

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Posted 56 years ago

“Last minute parcel for Africa. Booked at 2.45, collected at 3.30 by a very helpful driver who advised on labelling. I think the price was a bit high with a ?20 hike for no real reason, but - it worked!”

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Posted 56 years ago

“Been using Interparcel for a couple of years now sending lots of parcels including Worldwide and never been let down. So easy to place online orders with instant downloaded Labels with tracking. I even mistakenly placed orders & was able to get in touch via Live Chat to change orders which is a great way to speak to customer support. Surprisingly cheap as well as able to send large heavy parcels upto 30kg for as little as ?7.99 + vat (?9.59) which is a next day trackable service. You can deal with INTERPARCEL with confidence. ???*?.?*??.??????????"?????"?????*?.?*??.??????????"?????"?????*?.?*??.”

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Posted 56 years ago

“With no problems over several transactions, I am happy to recommend this service. Easy to access and so far always competitively priced, I usually use the 'drop off at local shop' option, with good results. I like the options given for insured value/signed for, so that I can tailor the service to each item, with a tracking facility too. Excellent.”

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Posted 56 years ago

“this is a great service and great prices. the only improvement would to be able to have an am or pm pick up time.”

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Posted 56 years ago

“Have used Interparcel many times and always had great provision and prices.”

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Posted 56 years ago

“Having used Interparcel several times I find there comparison service excellent. I can tailor the carrier to the parcel and the cost to the value.”

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Posted 56 years ago

“Everything was done in 15min, from the moment I submit online till my box is with the postman! So quick!!”

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Posted 56 years ago

“Using Interparcel lets me compare the different ways, and different couriers, for sending a parcel. Once you find the best option, you can then book it really easily.”

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Posted 56 years ago

“collection as arranged and delivery was within the agreed time”

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Posted 56 years ago

“So simple and do much cheaper than Royal Mail”

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Posted 56 years ago

“This website lists all the local and national carriers and is very easy to use; You just select your parcel weight and size and then choose from a list of carriers and services. I highly recommend it!”

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Posted 56 years ago

“Having had total lack of support and service from Courier companies and courier service resellers, which bordered on theft (no pick up, therefor no delivery but still charged), Interparcel are a breath of fresh air. They are accessible, and every problem has been resolved promptly, even ones I made by mistake. Deliveries are within specified time andf their supplier has only failed once due to very bad weather, and only one parcel damaged. You can't get better than that.”

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Posted 56 years ago

“My first parcel with interparcel... the comparisons were good and made choosing the courier easy. Would definitely use the site again.”

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Posted 56 years ago

“Liked the sit end the ease of use, no problems whatsoever”

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Posted 56 years ago

“I have used Interparcel for several years and my experience is that the service is generally good. However, I sent a package last year using TNT (via Interparcel) ? which were presentation boards for the 2013 Design & Art Director's (D&AD) Annual Design Awards competition, but unfortunately these were badly damaged in transit. D&AD notified me that the presentation boards had arrived badly damaged and requested a replacement set, which cost a further ?42, plus redelivery costs and VAT. I submitted a claim to Interparcel for the damaged boards and was asked to supply photographic evidence of the damaged package, together with the invoice for producing a replacement set of presentation boards. D&AD were unable to supply me with photographic evidence because they had disposed of the damaged boards, however, they did send a letter confirming that the boards had arrived badly damaged. I sent the letter from D&AD, together with the copy invoice to Interparcel ? and photographs of the replacement item and packaging, but they insisted on photographic evidence of the damaged boards in order to consider the claim. I pointed out this also relies on the recipients (individuals or businesses) to have a camera ? not all would. My claim for compensation was genuine and although I was unable to supply photographic evidence of the damaged boards, my claim was supported by good evidence. I found Interparcel's intransigence very frustrating indeed! Despite the exchange of numerous e-mails, they did not compensate me for the cost of replacing the presentation boards. Because of this, my experience of Interparcel's service is very mixed.”

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Posted 56 years ago

“I am very pleased with the company s efficiency service thank you”

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Posted 56 years ago

“Always collect and deliver as scheduled. Great service and easy to use website. Highly recommended! Never fail to please. Thank you!”

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Posted 56 years ago

“Efficient and reliable service”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,936 reviews