Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward website. efficient service.”

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Posted 7 years ago

“Easy booking and local drop off point , speedy delivery. Always good value.”

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Posted 7 years ago

“I have used Interparcel for over 5 years, Continual Excellent Service”

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Posted 7 years ago

“""I am a frequent user of interparcel.After my own mistake making, a parcel was left not being collected and caused me quite some confusion about the collection. A customer service advisor, Abbie Ancell helped me out thoroughly with this. Im writing this review because I really felt that the service was above and beyond what id expect. Thank you very much for the help Adam Mason Director Northern Exotics (Fabricators) Ltd”

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Posted 7 years ago

“At first I was not at all happy having waited for a week for a parcel to be collected and then today I spoke to Britny Goss who actually picked up a telephone and spoke to someone from myHermes and it became apparent that there was a computer system communication fault. Britny resolved the issue in a professional manner simply by talking to someone at Hermes and an immediate solution was found by me dropping the parcel off at a local collection point. Thanks and well done Britny, D. Angus, Cannock, Staffs.”

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Posted 7 years ago

“I quickly got all the help I needed from Abbie Ancell so this was a pleasant communication.”

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Posted 7 years ago

“Prompt collection never missed one yet . Parcels delivered quickly and undamaged and usually the cheapest price”

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Posted 7 years ago

“They came on time and the driver was very polite”

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Posted 7 years ago

“Simple to use, Very quick to refund when order cancelled.”

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Posted 7 years ago

“Slick ordering system and allows me to book later in the day for a collection. The other thing I like about Interparcel is that it gives me lots of choice with what service and company I can choose to use.”

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Posted 7 years ago

“I've been using Interparcel for years and have never had anything except brilliant service. No customer has ever complained about damage to their goods, delayed delivery. In fact delivery is now usually faster than advertised. Yesterday ( a Sunday) I foolishly mis-addressed a parcel and needed to rectify the mistake. Frustratingly, there was no online facility for this so I send an email, not expecting a reply that day. Within an hour Nicole Rowland had sorted it, sent me a replacement label accompanied by a nice note.”

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Posted 7 years ago

“Just had my query sorted by Abbie very efficiently!”

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Posted 7 years ago

“Lovely delivery guy. Very professional and courteous”

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Posted 7 years ago

“Interparcel selected the most appropriate means of dealing with my parcel with a reasonable price and the flexibility either pick it up from my home or from a local centre (in my case the post office). Since it was a repair job, the return service where I e-mailed the address labels to the sender was equally efficient with delivery direct to my door. All very efficient and would use them again.”

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Posted 7 years ago

“Good price quick service. No problems”

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Posted 7 years ago

“I like the Post Office drop-off facility, however, my Post Master doesn't! He says he doesn't earn anything from it.”

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Posted 7 years ago

“Quick,excellent service. No fuss at all”

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Posted 7 years ago

“I was happy to find an Interparcel agent at my local paper shop. It was very easy and straightforward to go online to pay and print off the label for my parcel at home. I took it to my local shop at 12 noon and less than 24 hours later it was delivered safely to its destination over 350 miles away. An excellent service!”

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Posted 7 years ago

“Simple booking system competive price”

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Posted 7 years ago

“i wanted to post a packet to austria, i created the order but no longer needed to send it, i spoke to nicole on their website and she instantly refunded me, top customer service! will use again!”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,923 reviews