Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked an overnight courier with guaranteed before 12 delivery and paid extra for it. Since the parcel hadn't been picked up by the afternoon I phoned Interparcel to make sure this is happening. Was told everything is fine and it will be picked up. At this time I could still have driven to the post office and posted it from there! After a no-show my wife phoned the next morning and was told a pickup is not guaranteed, and it says so in the terms and conditions. Maybe so, but if I phone up to make sure because I still have other options then I expect it to happen! My wife then asked, according to your terms and conditions, the parcel could sit here for a fortnight? Reply: no, you would have phoned is by then.. End result: a very disgruntled customer, and we still had to pay extra for a much slower than anticipated service. Let's hope the parcel gets picked up today...l”

Helpful Report

Posted 10 years ago

Hi Andreas Doebereiner, I have called TNT about this collection and they confirmed that the driver attempted to collect this parcel at 11.29am yesterday however no one was home to hand the goods over. We are a self tracking service and are not made aware by the couriers if there is an issue and the sender needs to contact us so it can be raised straight away. TNT have confirmed that the collection will be made again today. If you need anything else at all, please email help@interparcel.com and I will reply to this right away.

Posted 10 years ago

“No card was left behind after three delivery attempts and then the item was immediately returned to the sender. How was I supposed to know that they had tried to deliver the item if no card is left whilst im out! The tracking website contained inaccurate information saying that the item had been delivered when it hadn't. I contacted the customer service helpline who were very unhelpful. They said they would email me a break-down on what had happened to the parcel, but never did. They were rude, very dismissive and did not try to help resolve the problem at all. Do not use this service unless you never want to see your items again. I am very unhappy.”

Helpful Report

Posted 11 years ago

“sold item on ebay bough delivery with interpacel two days late picking it up only going 200 miles down the road 15 days later got email saying item is lost no money back no help nothing STAY AWAY i Wouldn't wish this company on my enemies! 1 star is 5 stars too many”

Helpful Report

Posted 12 years ago

“THEY LOST MY PARCEL WHICH WORTH ALOT TO ME AFTER RINGING TIME MANY TIMES THEY PROMISE TO REDELIVER AND AFTER 1 WEEKS THEY SAYS ITS LOST????? GIVE INFORMATION TO TRACE THE PARCEL, NOTABLE THING IS I SENT 3 PARCELS WHICH WAS QUITE HEAVY BIG BOXES SO HOW THEY LOST??? THEY JUST MAKING ME WAIT LONGER AND NOW I DONT THINK I WILL GET ANYTHING BACK”

Helpful Report

Posted 55 years ago

“I used InterParcel to book a courier for a guitar I sold on ebay. The service was ParcelForce's 48 hours drop-off. I dropped the package off with ParcelForce, who later got back to me to say that they had no record of the booking - InterParcel had not booked anything. I contacted InterParcel at the weekend and gave them the direct number for the person at ParcelForce who had been so helpful. On Monday afternoon InterParcel got back to me and asked some questions about the package, what it looked liked etc. I responded with the details and called ParcelForce back who told me they were standing next to my guitar as soon as they answered - Inter Parcel clearly hadn't called the number I provided. On Monday evening I asked Inter Parcel to call me. By 4pm on Tuesday I hadn't heard anything so I called ParcelForce and booked directly. I have just put a request in for a refund from InterParcel. I certainly wont ever use InterParcel again. I recommend booking directly with a courier, or with another broker who doesn't charge 10p per minute for their customer service line.”

Helpful Report

Posted 11 years ago

“I've used InterParcel maybe 10 times before - and about 40% of the time there has been an issue. The latest issue is that they have re-arranged collection 3 times now as the courier didn't bother coming to collect the parcel. The email responses from the heads of customer 'service' were bordering on obnoxious, and quite frankly, I'm seriously disgusted with the service and the manner in which I've been treated. I'd rather take a cheese grater to my eyeballs than have to deal with interParcel again.”

Helpful Report

Posted 55 years ago

“Totally useless. Prebooked for collect a few days before collection and no one turned up. I emailed them the day after collection when the seller contacted me to say no one turn up, and they said they would collect on the same day, But no one turned up. Messaged the seller of the item I want collecting from, He told me his wife wasted a whole day waiting for the courier. I've emailed interparcel several times, only had one reply telling me it would be rebooked, I've heard nothing for the last 3 days. Messaged the seller again, Courier has not turned up at all?!.. I've received no more emails, or even had a call? Demanded a refund, Waiting for Monday for an answer, if not, I will chase my money back through my bank. Bad service, this is the second time I've had problems with this company. Beware!!!!”

Helpful Report

Posted 55 years ago

“rude unhelpful and will never use again......its my fault you're system never placed my order but worked perfect to take payment from me SHOCKING don't use”

Helpful Report

Posted 11 years ago

“We have not had a problem until last week this is why now I am so shocked at interparcels customer service. Our company booked this order to be collected and delivered last week we have to give them a ref to quote on collection to release items, Interparcel said 'yes we will do this and tell the drivers to quote the ref', this however failed so we re booked same thing happened so re book and so on until they failed yet again. Today i called Interparcel as we are fed up with the failed collection and they said i quote ' It is not guaranteed that the driver will quote the ref although we scan these instructions to them ' ... But they failed to mention this when we paid for that particular service..... It was 'yes we can do that!' DO NOT USE INTERPARCEL .. This has happened to another order of ours again!!! TIP: Interparcel should look after their long term customers and do not be so rude when we have a problem!”

Helpful Report

Posted 11 years ago

“Collection arranged for Wednesday. Rang them 2pm to be told definitely that day. Didn't turn up. Collection had been rescheduled for next day am. Now 2.30 and still no show.”

Helpful Report

Posted 55 years ago

“What is the point of offering a tracking service when they can't track the parcel once it's left the depot. Sometime between 8am and 6pm is not good enough in 2014. Get a grip or get lost!”

Helpful Report

Posted 55 years ago

“I paid ?50 for a delivery, I took a day off waiting for the courier to collect the package. The courier did not turn up, I called the customer service "Unfortunately there are no notes to show why this failed". They did not offer me any compensation, they just refunded the money and I wasted a day. Avoid them.”

Helpful Report

Posted 55 years ago

“Having been using Interparcel for nearly two years I am switching to using soley UPS. After a string of disasters with them including theft of a parcel their customer service response is diabolical. A young lady answered the phone who muttered her name too quickly for me to catch. When I told her that ?400 of stock had been taken by a driver she had a couldn't careless attitude. I then demanded to speak to her supervisor who was a little pleasenter but equally as ineffective. Despite promises to call back they never did. Eventually I sorted the matter myself by speaking to the courier company and threatening to get the please involved. If I owned the company the first employee would have been sacked on the spot.”

Helpful Report

Posted 11 years ago

“i booked a parcel on wednesday to be collected on thursday and delivered on friday it is still in my house on friday evening at 6 pm what a sham this is they really have done a job 26.00 to send the item and no service at all the telephone customer services are a waste of time as is the online help service avoid at all costs”

Helpful Report

Posted 11 years ago

“Booked parcel never got pickedup they had rebook it the following monday custermer service is useless”

Helpful Report

Posted 11 years ago

“Not as cheap as Parcels to go, in addition, if you have a have a problem they walk all over you. I've spent a 3K+ with Interparcel over the last 3-4 years for our business, but they are rude and don't appreciate it. They pushed me away but I saved ?2.50 per unit with Parcels to go so Interparcels rudeness was really a saving grace.”

Helpful Report

Posted 55 years ago

“I have been waiting for 4 days for my parcel to be collected. I keep on calling the customer service everyday but lots of excuses was given with no promise. Finally I have to cancelled my order and ask for refund. At last minutes, they not even bother to help or provide a better solution and simply said 'we will refund you money'. What a joke??? I am so angry when my parcel is due to deliver to the depot and I have to find another alternatively company to pick up......Never Never come near to this company.”

Helpful Report

Posted 55 years ago

“So interparcel, they claim to be a lot of things, they grab your attention by saying that they are cheap and offer great customer service. So you book a parcel collection and delivery, pay them money (nearly ?50 in my case), wait in all day and then your parcel is not collected. I contacted interparcel and got hold of a Charlie Stocker, who then informed me that no matter what my receipt and order confirmation says, Interparcel do not guarentee to collect your parcel. They take your money but do not provide the service they promise. Did i get an apology? Nope. Did i get anything? No. I got a very rude customer service assistant being rude and accusing me of being stupid. AVOID AT ALL COSTS THREE DAYS LATER- NO COLLECTION!! Have now cancelled my order and at 9pm last night rebooked with another company who collected my parcel at mid day today. Now that is service. Interparcel charged me a lot of money for supposed 24 hour service and left me 3 days. Every day i phoned, emailed and used their online help, every day i got told the same old rubbish, they blamed the courier and promised me that they had phoned the courier and that the courier had assured them that it would be collected the next day. It wasn't. Interparcel have now lost the custom of myself, the charity that i run and many other people who are disgusted by the way that i have been treated. In a competitive world companies like this sink without a trace and Interparcel will do unless they buck their ideas up.”

Helpful Report

Posted 55 years ago

“item was collected as requested from courier and then after 3 weeks was informed by customer that it had not arrived. i contacted interparcel and was emailed back which i felt was a copy and pasted message which did not even answer my message, emailed another 3 times within 4 weeks and again same message which did not answer my original question about why it wasnt delivered or being sent back. after a month now still no further forward and basiclly now been told it is now classed as lost in there system and getting nothing for it. the customer care is frankly garbage and justseem to send preset answers no matter what you ask them as not one question was answered over the month...”

Helpful Report

Posted 55 years ago

“Made a review earlier, had apologies and now today's booking hasn't turned up. I am not shocked, Interparcel is really struggling at the moment. Best to go elsewhere whilst they sort themselves out.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews