“I received my filters the next day!
I can already smell the difference in that I no longer smell chlorine in the shower. And the
water is so much softer on my skin. In just a week, my skin is much less dry than before I was using this filter, which means I'm using less moisturizer! So far I'm exceedingly happy with my purchase, and what a great value for my money!”
“I am extremely frustrated with this company. I spent time researching which pitcher seemed best, as I didn't like the one I got before, and have been spending $$ on bottled alkaline water ever since, and wanted to stop that and replace with a good pitcher. There was a sale on IW's website, so ordered through them. I waited awhile for the package to arrive, and then didn't open the box with the pitcher right away. When I did a couple of weeks later, it was broken. The box it was sent in had ZERO padding in it, which is ridiculous for a thin plastic pitcher.
I contacted the company, thinking they would want to make it right, right away. Instead they told me that their products come from different warehouses and they do not directly control shipping, instead, it goes through another company - Route. A mandatory charge is added to the invoice, for insurance with Route. So, IW customer service told me to send them photos, and to go through Route to request a replacement or refund. I just figured out how to navigate through Route's system, and then got a message that is was too late to get a replacement. My request is under 30 days from the time I ordered. IW's website states this under their return policy, even if you use the pitcher, which I obviously did not, as the pitcher is cracked in half upon arrival:
"Buy With Confidence
We offer a 60 day return policy. Within 60 days of your purchase you may return an item, and we will pay for the return shipping. We will also refund you 100% of your purchase."
So, I am furious. I have been trying to order directly from companies, instead of Amazon, but after this experience, I will be extremely wary. I am still pursuing a refund or replacement but buyers should be aware of the misleading information and how many hoops they make you jump through. I would not order from them again if I had known they were going to pawn me off to another company who won't take responsibility for their poor packaging methods. AND, I'm still left without a pitcher, and only a few bottles of water left.
Sadly, this pitcher still looks superior to others I've looked at, so hoping the company will send me a new one. And I'd also like a major discount on future products for all of my trouble. I have now spent minimum 2 hours on this, and see I'll be spending even more.
P.S. Tried to add the photos of the cracked pitcher, but when I clicked on that option, didn't go anywhere. The company has my photos. Also, I have both spoken on the phone and emailed with them.”
Hello,
Thank you for your time in leaving a review!
We are sorry for any inconvenience encountered with the broken product you received.
Route is the package insurance being offered with every order. This is optional and can be removed from your cart before you proceed to Checkout. However, we recommend that customers avail the package protection as Route will take care of replacement orders in case of received damaged, lost while in transit, or the package has gone missing after delivery. Similar with any other insurance company, Route has its own set of policies for claims.
As your claim with Route was not approved, we had to refer the case with our internal team for approval of a replacement or refund, as according to our company policy.
The refund for the pitcher has been forwarded to your account, and you should have received a refund notification in your email.
We appreciate that you have brought this to our attention as customer feedback helps us improve our services. Our sincerest apologies that this happened to your order and please feel free to reach out to us via support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
“I loved the presentation of the glass/bamboo water filter and smooth quality taste of the water. I have already recommended this product and I am glad this Company created such a great product! ✨💦✨”
“I have been looking for a glass pitcher filter system to upgrade from plastic ones and decided to give Invigorated Water a try. It’s been only few days but we love it! Water tastes better than Br!ta filtered pitcher. Looks great on the kitchen counter. And the customer service is amazing! One of the parts was faulty in arrival and the customer service immediately replied to my email (on a Saturday) and shipped a replacement. One thing- the spigot assembly can be a bit tricky. But my husband was able to fix it. There are some helpful Amazon reviews on it.”
“I shared it with my family and they loved it. I let a friend try the water and she was confused that my water tasted good. She literally was raving about it to a friend months later, unprompted.”
“I purchased one of the countertop filters, I am very satisfied with this product, is incredible the taste of the water, I received it in a few days after purchasing, excellent product !”
“The water is delicious.
The glass flask is very thin/fragile. Wish there was a protector or thicker glass. Had I known I would have gotten the stainless.”
“FINALLY!!! Purified water from my tap! Love this! We purchased our kit a few years back & order filters every six months or so. Also LOVE the deals to keep my pocket happy! Recently had to order a new faucet kit, the old one broke in half. WORTH it to have PURIFIED WATER ON TAP!!!”
“I give Invigorated Water 5 stars. I got my pitcher and filter last Tuesday, Sept. 14th and right away made a pitcher full of water. Absolutely no chlorine taste not like Brita. I am very happy with my purchase from your company. Got my 3 additional filters today!!
Thank you,
Ruth Pinelli”
Hi Jack,
Thank you for your time in leaving a feedback.
As mentioned through your personal email, a recurring order was created during your first order for the PH006. We are not allowed to place orders in behalf of our customers as it will need payment confirmations.
We have refunded the cost of the PH006 filter in question to your account. Please check your account to find the refund.
Feel free to reach out to us via support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
“I just love Invigorated water products. Their water filters, pitchers are the very best. Firends who have drank the water even comment on how good the water tastes! I have well water, so having this is a real moneysaver too in that it's not necessary to purchase bottled water.”
“I just got started with my new Invigorated Water system this week. It was easy to assemble and the instructions were very clear. The water tastes great! So far I'm very pleased!”
