Hi,
Thanks for your time in leaving a review.
Sorry to hear about an issue with your pH VITALITY pitcher.
I searched our customer support inbox and I was not able to pull up any other message except for the one sent to us several days ago regarding the billing address of your order. Perhaps a different email address was used to contact us?
Please send us back a message at support@invigoratedwater.com. Provide us with more information about the problem together with an image showing the part with an issue and we'll help right away.
Kindly,
Pam
Invigorated Water
“Beautiful Bottle, Water taste great! As a Fitness instructor I always insist on feeding our body with "good" food focus on hydrating with " good" water & supplements that help fill in where our bodies might need that extra help. This company has my seal of approval. More energy and made in America.”
“I appreciate your product.
It has help me get rid of the plastic bottles and the service of ordering was fast and easy with delivery being much shorter then expected.
Thanks”
Hello Charis,
Thank you for your time in leaving a review.
We are sorry to know that your product is not as expected.
Please send us a message in support@invigoratedwater.com and we'll be happy to assist with any issue with your order.
Kindly,
Pam
Invigorated Water
“I quite like the Invigorated Water filters. The instructions to replace them are quite straightforward and I do not notice a change in the quality throughout the time I use it. I've used Invigorated Water when I was living by myself and while living with 4 housemates, and it's functioned for what I need it.”
“My wife order this product against my wishes. I order a few products from your company. However, one of my items wasn't received but it said it was delivered. I purchased route protection, I had no knowledge of the item not being delivered because I was in the hospital for 2 months fighting covid. Nevertheless, for the past 2 weeks I've been emailing one customer service reps. I've been told two different return policies regarding this coverage I purchase. I would return all the items I brought from your company, however, my wife has open n enjoy them. But we will not be buying anything else from your company. I am very displeased with your Customer Service...”
Hello Dexter,
Thank you for your time in leaving a review.
Website orders have a 60-day return policy from the date of delivery. We can provide a return label for an order and issue its refund if it is within the return window. However, we cannot refund the items not received with a carrier delivery confirmation, and the package insurance refund/replacement window has expired as well.
Our sincerest apologies for the inconvenience.
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
“I have been waiting for 2 months for the item to be back in stock plus one week after placing my order. I still have not received my package, not even a shipping confirmation. Please ship my order ASAP.”
Hello Jocelyn,
Thank you for your time in leaving a review.
We are sorry that there had been an issue with the delivery of your order and we had to coordinate with the carrier to get more information.
We have sent the shipping details of your replacement order in your email and according to the package tracking info, it is scheduled for delivery tomorrow, November 9.
Please send us back a message if we can further assist you!
Kindly,
Pam
Invigorated Water
Hello Tikhon,
Thank you for leaving a feedback!
Please feel free to reach out to us in support@invigoratedwater.com if we can be of any assistance.
We hope that you are loving the water!
Kindly,
Pam
Invigorated Water
“I love the stainless pitcher I maintain within my refrigerator for all my drinking and cooking water needs. The water tastes great and as long as it truly is adding and removing what it says it does, I am a very happy customer. I keep extra filters stored in refrigerator as noted to store in cool area. Filter bags are so easy to use.”
“We have had the counter top filter for about a week now! We are very happy with the looks of the invigorated water filter and the taste is great! We are more than happy with this product!”
“Please allow orders to be paid and accepted on back order. You get paid, the customer knows it’s on back order and doesn’t have to endlessly check your website for when something comes available - its a win win!!!! I had to keep going back to your site to check on replacement filters …. Was a little frustrating…..”
Hi Elena,
Thank you for your time in leaving a feedback.
Sorry, we do not accept pre-orders for our unavailable items.
Please send us a message via support@invigoratedwater.com and we'll be happy to include your email address to our wait list. Mention the product you are waiting on and as soon as it is restocked, we'll send you an update.
Kindly,
Pam
Invigorated Water
Hi Patty,
Thank you for your time in leaving a feedback and sorry to hear about a leaking issue with your PH001 filter.
Please send us back a message in support@invigoratedwater.com and we'll be happy assist in solving the problem.
Kindly,
Pam
Invigorated Water
