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ipostparcels Reviews

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

1.6

Based on 2,498 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

ipostparcels 1 star review on 8th January 2018

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The collection dates were missed. No one told me. No one apologised (except the driver). I couldn't get in touch with anyone to find out what was happening. I had paid for the collections but the service was poor. On the plus side, I did get emails when they had been delivered, which is good. I would comment now that your email asking for this feedback mentioned a draw on 1st June. Today is 29th JULY !!! What can I say?”

Posted 8 years ago

“Customer service at UK mail is pretty poor. Parcel was sent with incorrect postcode, not your fault. However call centre for UK mail couldn't change the postcode to the correct one. Cant understand why? Ended up calling my local depot who changed it straight away. Don't know why Uk mail call centre is so difficult to deal with, no simpathy or apology, just a very poor at resolving seemingly straight forward service issues.”

Posted 8 years ago

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I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 8 years ago

“Item arrived damaged”

Posted 8 years ago

Read ipostparcels Reviews

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 8 years ago

“Parcel was delivered at 7:30am, waking me up - when I read the text afterwards, it said my delivery slot was 8:15-9:15!”

Posted 8 years ago

“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”

Posted 8 years ago

“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”

Posted 8 years ago

“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”

Posted 8 years ago

“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”

Posted 8 years ago

“I paid £2 extra for morning collection only for the driver to turn up to an empty house mid afternoon. Impossible to rearrange collection over the weekend or contact ipost at all. Just been contacted by email today,5 days late. Not good enough! Also still owed a refund from earlier in the year.”

Posted 8 years ago

“Driver did not ring my bell or knock on my door the parcel was left just inside my gate 6 yards from my door I did not know it was there as it was before my time slot my neighbour had to bring it to my door because it was a heavy parcel she had seen where it had been left by your driver”

Posted 8 years ago

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Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.

Posted 8 years ago

“My parcel was left at the right number but wrong street! It was left one street up in a wheelie bin and a note was put through the persons letter box. The elderly gentleman then had to bring the parcel down to me as I had no idea it was there. The correct address was on the parcel but delivered to wrong address”

Posted 8 years ago

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Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.

Posted 8 years ago

“Unfortunately the item delivered was a car headlamp and the glass front was all smashed caused by poor packaging and rough handling during transit.”

Posted 8 years ago

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I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 8 years ago

“The parcel was left in my green garden waste bin, which was half full of grass mowed at the weekend. The parcel was therefore damp (from the composting grass) when retrieved, both outside and inside.”

Posted 8 years ago

“I am very disappointed and upset as my figeruine is damaged. First time I have used the service and I will never use it again.”

Posted 8 years ago

“we received the parcel yesterday it was split around the edges again and the drivers terminal was not working properly so we had to get in to the van to sign for it”

Posted 8 years ago

“I got an email to tell me the hour slot only to then go over the hour & its not the first time that's happen.”

Posted 8 years ago

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Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.

Posted 8 years ago

“When I arrived home at 6pm the 2 parcels were on the front doorstep in full view of every passer by and according to a neighbour down the road they'd been there since lunch time at least. Thankfully they were still there! Not what I'd call a super service and not a service I'd use in future.”

Posted 8 years ago

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Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.

Posted 8 years ago

“Up to your usual standard, which is not very good. Left a note on the Door asking for parcel to be left next door. The note was ignored and parcel was left in the garden.”

Posted 8 years ago

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Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.

Posted 8 years ago

“I organised a parcel to be picked up from an address and delivered to me. I paid the extra for an afternoon delivery, yet they picked it up in the morning which caused problems, and frantic messages. I was notified that the parcel would be delivered to me between certain times, yet there was a delay of several hours until it arrived. Also, I understand that your service is not for fragile items, but your delivery guys (who were nice and polite) seemed to generally handle all the parcels (when they were trying to find mine) is a rather careless and disrespectful way. Unfortunately, it did not inspire me to use your service.”

Posted 8 years ago

“Left at the wrong address when I had arranged for it to be left for me in a convenient place. Only found out when the person who signed for it called me to tell me and then a later message from ipost.”

Posted 8 years ago

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Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 8 years ago

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ipostparcels is rated 1.6 based on 2,498 reviews