Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.58

4.6 Rating 2,985 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not completely satisfied due to numerous excuses given to parcel collections. Also had an issue with one on my parcels being returned to the seller for packaging purchases where the driver did not comply with company policy's and regulations..”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your shipment. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that unforeseen issues may cause delays. I can see that Aaron from our customer support team followed this up to ensure that this was collected. We're also very sorry that your item was returned to sender - unfortunately, if the courier deems the packaging of an item to be unsuitable or unsafe, this can mean that they will return this to the sender. I can see that Aaron re-booked this under a new tracking number, and the collection is due to go ahead today. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 9 years ago

“With Error at Courier my parcel was 1.5 days late being picked up”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your shipment. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that unforeseen issues may cause delays. I can see that, unfortunately, due to a technical error with the courier, the driver was not correctly sent the pick-up information. This is something that is extremely rare, and we are very sorry that this happened in your case. I can see that Caitriona from our customer support team worked to resolve this issue, and the parcel is currently in transit to the destination. Again, we sincerely apologise for the inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 9 years ago

“It would be really really really good to provide a time window shorter... I could not stay at home till 4pm waiting for getting my parcel collected. You should improve your service from this point of view. So far no problem.. but we will see if the parcel will arrive in time and good conditions.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, Orefice. In order to keep our services as cost-affordable and competitive as possible, unfortunately we cannot offer specific time-slots for our collections or deliveries ahead of booking. This is possible by going to the courier directly, however at a much higher cost. If you give us a call on the morning of the collection/delivery, we may be able to help you get a more precise time from the driver directly. We hope this helps for next time. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 9 years ago

“Background: Moving all household equipment from Ireland to Germany (incl. bicycle). Positive: - The website as an easy to understand User Interface - good pricing - helpful support responding quickly - with Paul a good trouble management - tracking of parcel worked really well Negative: - special char "+" was stripped out of e-mail-address without notice, leaving me without the needed verification mail - help-desk replaced e-mail with another one, but accidentally added space in front of it, so again no login possible - to use the discount on top-up, I wanted to load exactly the needed amount. website allowed cent-amounts, but finally rounded the payment down, so I ended up with a lack of 33 cent on my order. Credit-card payment allowed no amounts below 1 Euro, so no way to pay. Top-Up starts from 10 Euro, so I had to top up those 10 Euro to get the order going. - on this payment, the left-over 9,67 Euro disappeared from the account - while one parcel with TNT worked perfectly, GLS basically broke all well packed glass-made kitchen utensils reliably with 100% (not covered by any insurance) - after email-support, the 9,67 Euro were supposed to be booked back onto my credit card. They haven't arrived yet up to today. Summary: The people behind the company have potential and are nice to work with The system is buggy in cases not being 100% standard Would I use the service in the current technical state again? Possibly, in some constellations.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We're very sorry you experienced these issues with your order. The top-up balance issue was caused due to two top-up payments being used to pay for one order. If you do not have enough top-up there is a 'save for later' option, you can click this to add more top-up, and come back to the order. We're also very sorry if any items sent on the service were damaged, damage is an extremely rare occurrence. Glass-made items are on our non-compensation list and if you are to send them, this is at your own risk, as they are not covered. We advise all customers to look at our non-compensation and prohibited items list to ensure that their items can be sent safely. Again, we're very sorry about this. Please get in touch if you have any further questions and we will be more than happy to help.

Posted 9 years ago

Irish Parcels is rated 4.6 based on 2,985 reviews