Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,661 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some issues with using different currencies when imputting details for customs on website”

Helpful Report

Posted 1 month ago

Hi David, thank you for your review and for using Irish Parcels. We're sorry to hear if you had any difficulties with your customs form. Did you reach out to our team about this as we have a dedicated customer service team who are on hand and available to assist with any issues such as this. We are releasing a new website design in the coming weeks which includes a new customs process which may help with any issues you've experience. We're always happy to receive feedback and if you have any details/screenshots of what went wrong, please let us know at info@irishparcels.ie so that this can be investigated. Thank you for being a loyal customer as we can see we have helped you with many orders being shipped all across the world since 2019. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 1 month ago

“The offering is good. However, the the current website is very poor and needs a complete 'root-and-branch' overhall. I could spend an hour plus pointing out the issues on each screen shot. A competitent coder (known as a programmer in my day) should easily see what is required Liam Barrett 087 233 9127”

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Posted 6 months ago

HI Liam, thank you for your feedback, we always take ideas like this on board. We do have some exciting updates for our website coming later this year so please keep an eye out for this! We're happy to see that everything went well with your shipment and that everything was delivered safely and on time.

Posted 6 months ago

“FedEx priority delivery was 1 day later than originally promised but the expected delivery date was not changed hbtil the end of the day on the original delivery date which was very frustrating.”

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Posted 7 months ago

Hi Robert Skelly, thank you for using Irish Parcels and for your feedback. I can see you sent a shipment from Ireland to Portugal, which was due for delivery between Mon 16th Sept and Tue 17th Sept. I can see the parcel was safely delivered on Tue 17th Sept. I understand your point on the FedEx tracking not updating the expected date until the close of business on Monday, I am sorry about this, it is a FedEx system that we do not control. We would advise if you do not see an "Out for Delivery" scan on the first day it will be delivered the next working day. I hope this information helps, thank you for using Irish Parcels. If there is anything else we can help with just let us know, we are available via phone, email and livechat.

Posted 7 months ago

“I have tried to use yor service twice now. On both occasions I have had to fight with your rather stupid AI system which thinks that "exhibition pop-up banners" and "Ultrasound equipment" are potentially dangerous!!”

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Posted 10 months ago

“Although my parcel was collected and delivered in good time, one side of parcel was busted.”

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Posted 1 year ago

“Good for reliable collection and delivery. However, don't offer business / frequent user prices, which is ridiculous. Paid Irish Parcels €18.39 versus €8.50 door-to-door via Parcel2Go/DPD so will revert back to their service once they're up and going again”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and for using Irish Parcels. I can see your item was delivered safely on time. We offer a full door to door service, vs other drop off services. I can also see you sent a large item which would have been more expensive. The competitor that you mention is almost twice the price to send the parcel size to N. Ireland so we are disappointed with your 3 star review when everything was done correctly and at the best price available.

Posted 1 year ago

“The main issue is that we can't delete personal data after a period of time and have been told it can't be done for us. This is not in compliance with GDPR”

Helpful Report

Posted 1 year ago

Hello Angela Crampton, you can request your information removed under GDPR via your account on Irish Parcels or simply by contacting us. We will need to verify your information before we can delete your account and all the information associated with it. This can be done 30 days after your last shipment. We need to hold information for 30 days after your last shipment incase we need to contact you about your shipment. Once your information is deleted we would be unable to contact you. We are disappointed with a 3 star review if there is anything we can do to help simply let us know and we would be happy to do so. We are available via email, phone and livechat.

Posted 1 year ago

“Irish parcels were seem less but dpd delivered the item to a wrong address.”

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Posted 2 years ago

“Very good service. A friend sent us our belongings back to us after we moved to UK. Irish parcels delivered on time and collected when they said they would. Only thing is there is no help with the customs declaration and no chance to change it once submitted, so take care the correct information is put in the form. We were ok because we had done this before but others may find themselves paying duty on their own belongings if not careful. We have made this mistake also!!!! The courier's aren't really interested once you've paid them. Just a warning for you. If sending within Ireland they are very good indeed.”

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Posted 2 years ago

“Irish Parcels is a good company to order online. The selection is clear and address search works well. What I'd like to see in the future is the option of putting the item weight in a more precise way, for example 1.5kg, 1.3kg, etc. More precise pricing should go with that. Also, the 2nd thing that bothers me is the lack of insurance for motor parts and all prohibited items involved with that. Motor parts aren't cheap to buy and as long as there is no liquid with them, I don't see this being a prohibited item. Other companies don't have that issue. The 3rd thing is the price - could be slightly cheaper. Those 3 points have stopped me from giving a 5 star rating!”

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Posted 3 years ago

“Hi, I have used Irish Parcels for last few years and delighted with service. But my last DPD was very messy mainly due to address/eircode. But I feel that IrishParcels/DPD should have contacted me asap when issue/location error was spotted. I seem to always have to follow up.... Ann”

Helpful Report

Posted 3 years ago

“Had a 2 parcels booked out for collection,1 was delivered no problem the other one got lost,it ended up being delivered to the same address as the first parcel,this was the fault of the driver who scanned the parcel wrong,Irish parcels did help to get the matter sorted”

Helpful Report

Posted 3 years ago

Dear John Barrett, thank you for booking with Irish Parcels. I am very sorry if there were any issues with your shipment. I am glad we were able to help and get the matter sorted. If there is anything else we can help with just let us know and we would be happy to help.

Posted 3 years ago

“I have used Irish Parcels many times before so was expecting their usual prompt service. However, it took 2 working days for the collection of the parcel after some phone communication, even though I had paid extra for a fast delivery. That being said the parcel did arrive at the original time I had requested it for. It wont put me off using Irish Parcels again, we can all have an off day. Usually they are 100% fantastic.”

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Posted 3 years ago

“Parcel was not picked up due to packaging which was surprising as it was well packed. I wasn't informed as to why it wasn't picked up, 2 enquiries later i found out, repackaged it in cardboard and re arranged collection. Eventually it was picked up and delivered fine.”

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Posted 3 years ago

“Organised for My parcel to b collected on Wednesday wasn’t collected to the Friday so took a full week for delivery. I no it was out of Irish parcels control but a email from them to say it was going to b late and why it late would have been nice.”

Helpful Report

Posted 3 years ago

“While the express parcel arrived. The economy which was booked to be delivered by 19 May in Denmark it's now 21 and parcel is in Germany and will be until after weekend.”

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Posted 3 years ago

“Was a little disappointed that parcel took 8 days to get to London (Tue - Tue) admittedly it included the Easter weekend, so hopefully next time it won't take so long”

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Posted 4 years ago

“Sent two Parcels on to France Normal Delivery one to Germany Express French one Delivered days over the listed time ..but no problem German one states Delivered on Dec23 ...This is very confusing . No idea where we are with this one”

Helpful Report

Posted 4 years ago

Dear Declan Waters, thank you for using Irish Parcels and for your feedback. I can see both your parcels have been delivered. The German shipment was delivered on 24th February (the tracking shows another shipment in Dec, nothing to do with your order, there is a message that says that TNT reuses tracking numbers so you can ignore that one). The second parcel to France was delivered also on the 24th of February. If you click your tracking for each shipment you can see the delivery time of your two parcels. The delivery time was 1-2 days longer than usual, and we do mention this when booking. I understand you were in touch with us yesterday so let us know if there is anything else we can do.

Posted 4 years ago

“Good intermediary. Sorted out problem with offensive courier driver!”

Helpful Report

Posted 4 years ago

“I had two issues with the service. The main one is that you are given no indication of the time of day of collection. Thus you have to stay around the house or leave the parcel to be collected outside the door. I did the latter having followed all instructions on paperwork. The courier came while I was out and would not accept the packages as he said I needed to provide 5 copies of the customs declaration. I reviewed my emails and there had never been any mention of the need for five. I printed out 5 and he collected the package next day. It is best that the courier use his mobile phone to let one know when he is to arrive.”

Helpful Report

Posted 4 years ago

Dear Emmet, thank you for using Irish Parcels and for your feedback. Collections are from 9am and 6pm and this is stated when booking, this time is provided by the courier and not Irish Parcels. I am very sorry your item was not collected on the first day you booked, I can see it was collected the next day. The courier should only require 3 copies of the customs invoices so I am very sorry for this issue but I am glad your item was collected and is due to be delivered soon. If there is anything else we can help with just let us know and we would be happy to help.

Posted 4 years ago

Irish Parcels is rated 4.6 based on 2,661 reviews