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4.5

Based on 2,029 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

Phone:

0196 97886

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Irish Parcels 5 star review on 5th May 2021

Irish Parcels 5 star review on 2nd February 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not Arlington Hotel as you put in your correspondence We paid you for the collection of a small parcel from the Arlington to my home. You did not pick it up ItYou did not attempt to make any contact with us to check the delivery and you make it difficult to contact you for any explanation You also kept our money. We had to go back to Dublin and pick it up ourselves”

Posted 1 day ago

Dear Susan Madden, our reviews are automated and sent to all customers. The name you used on your booking was Arlington Hotel, this is the reason for this name in your review. We believe using "Arlington Hotel" as your name is also the reason your collection failed, as you did not provide a person's name for your collection, simply the hotel address. You provided your name for delivery but not collection. Your collection was attempted 3 times, however, no goods were available. If the courier and hotel staff did not have a name they may not have known what the driver was there to collect. You have not contacted us to request a refund, we allow one free additional collection attempt, however, now that 3 attempts were made for this shipment and you paid €16.48, the additional collection cost would be more than you paid for your shipment. If there is anything else we can help with simply let us know and we would be happy to help.

Posted 1 day ago

“My name is not James mc****n he’s the person that my purchase was collected from last Saturday, I still haven’t received it yet”

Posted 1 month ago

Hello Jude Nevin, our review requests are automated and based on the information provided. I can see your item was collected on time on Friday 8th April and would have been due for delivery yesterday, we are extremely disappointed with a 1-star review. This is the first you have contacted us so I will arrange for a member of staff to contact you today about your review. If you need help with any orders we are available via phone, email and live chat.

Posted 1 month ago

“Booked parcel to get collected Monday, a week later it's still not collected and when I call the courier regarding it they are no help at all.”

Posted 3 months ago

Hi Dec Mc Cole, thank you for using Irish Parcels and for your feedback. I can see you arranged a collection from another person's address and it failed, we have rebooked this for you when you made contact with us yesterday. If a collection does not happen it needs to be rebooked. If you can ensure the collection address is aware of the collection today and the parcel is labeled that would be great, if any issues simply phone, email or live chat us and we would be happy to help. you can track your item online at any time and see when it is collected.

Posted 3 months ago

“Very very poor service from this company. After day 2 still no pick up of parcel Contacted them on day 3 told me dpd attempted pick up on day 1 which was a complete lie as the poor lad stayed at home all day to give them parcel as he was afraid of it been stolen. Day 4 finally picked up item. Day six and I still haven't received item. This company is a joke and I will never do business again. Very poor communication and blatant lies from them.”

Posted 3 months ago

Dear YURI KROT / EOIN CADDEN, I can see you made a booking to send an item from CLARE to MONAGHAN with DPD on Irish Parcels. The booking was sent to DPD and the collection failed on the date booked (1st Feb) at 2pm. You contacted us at 5pm the following day (2nd Feb) about the item not being collected, we rebooked the collection and the item was collected the following day (3rd Feb). If the collection does fail or the item is not collected please contact us straight away so we can rebook another collection for you (at no cost). I can see your item is currently out for delivery. If there is anything else we can help with just let us know and we would be happy to help. We are disappointed with your review as we do not feel 1-star or your content is a fair representation of our service. I can arrange for a manager to contact you about this.

Posted 3 months ago

“Collection failed on 2 days despite having someone wait in on both days.. courier claimed to have called but on checking cctv on my property there was definitely no effort to collect the parcel.. did get my money back but found the experience very annoying.. it’s even more annoying to see all the wonderful reviews knowing that when dealing with your chosen courierFED EX none of that is truthful..”

Posted 3 months ago

Hi Liz Walsh, we cannot find any orders on our system for your name or the email address you used for this review. You have not provided an order number for us to look into this for you if you used another name. I will send you a private message now to get more information from you.

Posted 3 months ago

“15 days waiting for collection and counting. Same excuse every day. Waste of time”

Posted 4 months ago

“Email twice that courier didn't show, dpd would not help with Irish parcels reference number either. Tried cancelling a courier nobody responded to my emails. Had to drive and deliver parcel myslef. And no money back! Terrible service”

Posted 5 months ago

Dear Dorota Dobosz, thank you for using Irish Parcels. We have no record of any emails from you, I have checked our system. We are available via phone, email and live chat for any issues you may have. I can see you called us on Tue 14th Dec 2021 at 6:36pm and spoke with Tanya who rebooked your collection for you. If you have any issues and wish to email us you do so directly on our website https://www.irishparcels.ie/contact - I hope this information helps and if there is anything we can do just let us know.

Posted 5 months ago

Dear Dorota Dobosz, thank you for using Irish Parcels. We have no record of any emails from you, I have checked our system. We are available via phone, email and live chat for any issues you may have. I can see you called us on Tue 14th Dec 2021 at 6:36pm and spoke with Tanya who rebooked your collection for you. If you have any issues and wish to email us please see our website here https://www.irishparcels.ie/contact - I hope this information helps and if there is anything we can do just let us know.

Posted 5 months ago

“Poor customer service. Don't take responsibility for their chosen courier DHL not the companies listed on their website. DHL have the highest additional charges, clearly to be seen on comparisons. Told that was a "conspiracy theory" and sarcastic attitude. Poor response to complaint. I'd advise against them.”

Posted 5 months ago

Dear Gemma Gallagher, thank you for your feedback. I am not sure I fully understand your comments above, I can see your shipment is currently being processed and should arrive on time. You send an item from the UK to Ireland and your customs forms declared your item as a purchase in the UK. Since Brexit items sent to/from the UK have to be processed by customs, this is not something to do with Irish Parcels or the courier, they simply process on behalf of the Irish Revenue. We can assist with any questions around duty and customs fees, simply email us info@irishparcels.ie and we would be happy to help. We are disappointed with a 1-star review as we do not feel this truly represents our services, all shipments have the same legal customs requirements and this is not just Irish Parcels or individual couriers.

Posted 5 months ago

“Irish Parcels work with DPD but DPD was 2 days late collecting and 3 days late delivering within Ireland and Irish parcels did nothing to help”

Posted 7 months ago

Dear John Adrian, thank you for using Irish Parcels. I can see your first collection failed and we rebooked another collection for you for the next day, your item was collected and delivered on time, within the timeframe advised when you booked. I noticed that there was a weekend in between your collection on Friday and your delivery date which is maybe why you think it was delivered late, but this is the normal delivery time. We are disappointed with your 1-star review as when you contacted us we rebooked the collection for you and delivered on time. You can see the delivery dates on your tracking page and when you book online. If there is anything we can help with just let us know and we would be happy to help.

Posted 7 months ago

“0 STARS FOR IRISH PARCELS.....AND NOT RECOMMENDED FOR OTHERS......”

Posted 7 months ago

Dear SKAIDRITE GURSKA, I can see your item was successfully delivered to the UK. I understand your first collection failed due to incorrect address information, we corrected this for you and rebooked another collection at no cost. We are very disappointed with a 1-star review as we did everything correctly with your booking, if there is anything else we can help with just let us know and we would be happy to help.

Posted 7 months ago

“Waiting for allto be delivered before giving a review ..but expect 10 out of 10 Agents dont listen to you .they read from script ...send mail sthat bidont make sense ... and are not in tune with Customers”

Posted 8 months ago

Hello, thank you for your feedback. I am not sure about some of the points in your review as they are difficult to read, we are very disappointed with a 1-star review. If there is anything we can help you with please let us know and we would be happy to assist. We work hard to provide excellent customer service support via email, phone, and live chat.

Posted 8 months ago

“I shipped eight boxes from Ireland to the UK. The deliveries were delayed. The boxes were damaged upon arrival. Books and documents from my boxes were damaged upon arrival, and when I went through everything I realised that some documents were missing. And somehow I ended up with someone else’s parcel inside my boxes! Very bad experience. I will not use again. After I wrote the above review, a representative from Irish Parcels contacted me and attempted to pass the blame back to me by stating that I hadn’t used the correct type of boxes (ironic, as the type of box I used is pictured in their Google images) and that I hadn’t packed the boxes properly (which is also incorrect, as I packed the boxes very carefully ensuring even distribution of weight). When I pointed out that it might be useful to tell customers about the correct boxes/packing to use, if failure to use the correct boxes/packing was likely to result in loss/damage to property, my questions were blithely ignored. Instead, I was offered a ‘sorry, not sorry’ apology and a derisory ‘goodwill gesture’ to shut me up.”

Posted 9 months ago

Dear Eamon Chawke, thank you for using Irish Parcels. I can see your items were delivered 1 day after the estimated delivery date range. Your items had to pass through customs and we do recommend allowing an extra day for delivery due to this. I am very sorry if there was any damage to your boxes. I can see you used storage boxes to send heavy items, we would not recommend using this packaging to send heavy items (they are not rated for the weight sent). We would only recommend using strong double-walled shipping boxes for these items. I understand a manager is in contact with you via email about this shipment, if there is anything else we can help with just let us know and we would be happy to help.

Posted 9 months ago

“Irish Parcel just want your money and no matter what happens they use other providers they use as been at fault. Excuses and quick to use policies rules and agreements as easy out for them. They don’t take full responsibility for the order. I wouldn’t use them again and I know many who said they wouldn't touch Irish Parcel. Good Redon to your terrible service ye should not be slowed to be in business .”

Posted 9 months ago

Dear Anonymous, you have not provided us with any details that match our orders. We will contact you via Reviews.io to try and get some more details from you. The review does not sound like any of our services.

Posted 9 months ago

“Had 4 boxes shipped from Ireland to the US costing €600. The boxes arrived completely destroyed. Being told I should’ve used better boxes etc. as usual will not take any responsibility for all of the damage.”

Posted 10 months ago

Dear Noreen Quigley, thank you for using Irish Parcels and for your feedback. I can see all your items were collected and delivered on time to the USA. I am very sorry if there was any damage to your boxes. I understand the only damage was to your packaging and not to any of your contents. We would not recommend using this type of box to send 20kg+ items in. The courier needed to repack your items due to inadequate packaging, the boxes you used for storage, and light items, rather than international shipping. You need to use strong double-walled boxes for any future shipments. We are very disappointed with a 1-star review, as your items were all delivered on time, with the only issue being the packaging issue, all contents safely delivered. If there is anything we can help with just let us know via phone, email or livechat and we would be happy to help.

Posted 10 months ago

“I sold my lovely mahogany cabinet on FB, the person buying it, arranged for pick up by Irish Parcels. I was informed to wrap it, print the label and stick a fragile sticker on it. I wrapped it the best I could with many layers of bubble wrap. When the delivery driver came, I asked if he needed any help as I had stated that it was a 'two person lift' he said no. I watched with horror as he lifted it, then mashed it into the step of the van. He then sat in the van for 10 minutes (i thought he was maybe securing the cabinet so it would not fall over) The next day the person messaged me saying that 6 panels of glass were broken and there was some other damage on the bottom. I am horrified and embarrassed by the whole affair, and worst of all they will not give the woman a refund as I forgot to stick a fragile sticker on it. Do not use this company they don't care about your products”

Posted 11 months ago

Dear Anonymous, from your review it sounds like you have not used Irish Parcels. Irish Parcels is a courier service for parcels and should not be used for furniture removals or to send glass items. Items should only be packaged in cardboard boxes. If the person purchasing the item did book with Irish Parcels, which they should not have done, there are messages about what can and cannot be sent. I will send you a message now to get your details so I can look into this. A fragile sticker would not have made any difference to the situation, as the item should never have been sent.

Posted 11 months ago

“Twice paid for overnight shipping to Spain neither time they delivered on time. Last week it took 5 full days to get there having paid €70 for it to be delivered overnight. No compensation or offer of any, just blamed the shipping company, Brexit, bank holidays the list goes on. Spent over €120 for these two deliveries what a total waste of money. My advice don't use this company.”

Posted 1 year ago

Dear Taryn Granville, thank you for using Irish Parcels. I can see your item was safely delivered to Spain. I am very sorry about the delay. I can see your item took a few days longer than usual. We do have a message on this route to make you aware that items are taking longer with TNT, we recommend allowing an extra 2 days. The express service is still faster than the economy service. We also specify that this service is not recommended for time-sensitive items. We are hopeful service levels and courier options will return to normal soon. If there is anything else we can help you with please let us know and we would be happy to help.

Posted 1 year ago

“I am waiting 5 days for my parcel to be collected. Every time I ring up Irish Parcels I am told it will be collected today or at a certain time. They are just a platform for couriers and give no service at all, except to promise you that your item will be delivered, but really they are just fobbing you off. I will never use them again.”

Posted 1 year ago

“Parcel collected 2 days late, tracking system not updated - why are you in business. Supposed delivery date means waiting in all day until 6.00 pm, that’s assuming it will be delivered.”

Posted 1 year ago

Hello, we have no records of any orders under your email and the reference you provided is not one of our references. If you could send me your order number we can look into this for you and if you have booked with Irish Parcels.

Posted 1 year ago

“No show on pickup 2 days in a row. Customer service just blame everything on the courier. Tell me its not guaranteed and tell me to review terms and conditions. Last time I'll be using them.”

Posted 1 year ago

Dear David, thank you for using Irish Parcels and for your feedback. I am very sorry that your item was not collected when booked, I can see this was an issue with TNT that has now been resolved. Your items have been collected and are on route to the delivery address. If there is anything else we can help with just let us know and we would be happy to help.

Posted 1 year ago

“I booked a collection and drop off service to send golf clubs for a next day delivery. DPD was the courier. The golf clubs were collected, and then disappeared. €500+ worth of golf clubs, lost. Finding it very hard to believe how an item that large could be lost. Stolen is a more believable story. I wasn't pleased that they were lost, but when I was told all I was entitled to would be the €50 cover that comes with the service I booked, I couldn't believe how much I was being screwed over. A courier company loses my €500 golf clubs, then says sorry here's 50 euro. Horrendous. Talk about customer service. Talk about taking care of items. Talk about being responsible for your own mistakes. Useless. Avoid Irish parcels and DPD at all costs.”

Posted 1 year ago

Dear James Shaughnessy, thank you for using Irish Parcels and for your feedback. I can see you sent an item with DPD and it has not arrived, my colleague has been dealing with this for you. It is very rare for any items not to arrive on time. When booking you can select the value/amount of compensation cover required, your item was covered for 50 euros, you can extend this for a fee if you are sending higher value items. If your item does not arrive the compensation will be in line with the cover you selected when booking. If you have any other questions simply let us know and we would be happy to help, I understand you have a claim in and are talking to us via email,

Posted 1 year ago

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Irish Parcels is rated 4.51 based on 2,029 reviews