Irish Parcels Reviews - Read 1,937 Genuine Customer Reviews | www.irishparcels.ie

Start Free Trial Are you a business? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.85 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

Phone:

0196 97886

Write Your review

Tell us how Irish Parcels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Irish Parcels 5 star review on 5th May 2021

Irish Parcels 5 star review on 2nd February 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Irish Parcels work with DPD but DPD was 2 days late collecting and 3 days late delivering within Ireland and Irish parcels did nothing to help”

Posted 1 month ago

Dear John Adrian, thank you for using Irish Parcels. I can see your first collection failed and we rebooked another collection for you for the next day, your item was collected and delivered on time, within the timeframe advised when you booked. I noticed that there was a weekend in between your collection on Friday and your delivery date which is maybe why you think it was delivered late, but this is the normal delivery time. We are disappointed with your 1-star review as when you contacted us we rebooked the collection for you and delivered on time. You can see the delivery dates on your tracking page and when you book online. If there is anything we can help with just let us know and we would be happy to help.

Posted 1 month ago

“0 STARS FOR IRISH PARCELS.....AND NOT RECOMMENDED FOR OTHERS......”

Posted 1 month ago

Dear SKAIDRITE GURSKA, I can see your item was successfully delivered to the UK. I understand your first collection failed due to incorrect address information, we corrected this for you and rebooked another collection at no cost. We are very disappointed with a 1-star review as we did everything correctly with your booking, if there is anything else we can help with just let us know and we would be happy to help.

Posted 1 month ago

“Waiting for allto be delivered before giving a review ..but expect 10 out of 10 Agents dont listen to you .they read from script ...send mail sthat bidont make sense ... and are not in tune with Customers”

Posted 2 months ago

Hello, thank you for your feedback. I am not sure about some of the points in your review as they are difficult to read, we are very disappointed with a 1-star review. If there is anything we can help you with please let us know and we would be happy to assist. We work hard to provide excellent customer service support via email, phone, and live chat.

Posted 2 months ago

“I shipped eight boxes from Ireland to the UK. The deliveries were delayed. The boxes were damaged upon arrival. Books and documents from my boxes were damaged upon arrival, and when I went through everything I realised that some documents were missing. And somehow I ended up with someone else’s parcel inside my boxes! Very bad experience. I will not use again. After I wrote the above review, a representative from Irish Parcels contacted me and attempted to pass the blame back to me by stating that I hadn’t used the correct type of boxes (ironic, as the type of box I used is pictured in their Google images) and that I hadn’t packed the boxes properly (which is also incorrect, as I packed the boxes very carefully ensuring even distribution of weight). When I pointed out that it might be useful to tell customers about the correct boxes/packing to use, if failure to use the correct boxes/packing was likely to result in loss/damage to property, my questions were blithely ignored. Instead, I was offered a ‘sorry, not sorry’ apology and a derisory ‘goodwill gesture’ to shut me up.”

Posted 3 months ago

Dear Eamon Chawke, thank you for using Irish Parcels. I can see your items were delivered 1 day after the estimated delivery date range. Your items had to pass through customs and we do recommend allowing an extra day for delivery due to this. I am very sorry if there was any damage to your boxes. I can see you used storage boxes to send heavy items, we would not recommend using this packaging to send heavy items (they are not rated for the weight sent). We would only recommend using strong double-walled shipping boxes for these items. I understand a manager is in contact with you via email about this shipment, if there is anything else we can help with just let us know and we would be happy to help.

Posted 3 months ago

“Irish Parcel just want your money and no matter what happens they use other providers they use as been at fault. Excuses and quick to use policies rules and agreements as easy out for them. They don’t take full responsibility for the order. I wouldn’t use them again and I know many who said they wouldn't touch Irish Parcel. Good Redon to your terrible service ye should not be slowed to be in business .”

Posted 3 months ago

Dear Anonymous, you have not provided us with any details that match our orders. We will contact you via Reviews.io to try and get some more details from you. The review does not sound like any of our services.

Posted 3 months ago

“Had 4 boxes shipped from Ireland to the US costing €600. The boxes arrived completely destroyed. Being told I should’ve used better boxes etc. as usual will not take any responsibility for all of the damage.”

Posted 4 months ago

Dear Noreen Quigley, thank you for using Irish Parcels and for your feedback. I can see all your items were collected and delivered on time to the USA. I am very sorry if there was any damage to your boxes. I understand the only damage was to your packaging and not to any of your contents. We would not recommend using this type of box to send 20kg+ items in. The courier needed to repack your items due to inadequate packaging, the boxes you used for storage, and light items, rather than international shipping. You need to use strong double-walled boxes for any future shipments. We are very disappointed with a 1-star review, as your items were all delivered on time, with the only issue being the packaging issue, all contents safely delivered. If there is anything we can help with just let us know via phone, email or livechat and we would be happy to help.

Posted 4 months ago

“I sold my lovely mahogany cabinet on FB, the person buying it, arranged for pick up by Irish Parcels. I was informed to wrap it, print the label and stick a fragile sticker on it. I wrapped it the best I could with many layers of bubble wrap. When the delivery driver came, I asked if he needed any help as I had stated that it was a 'two person lift' he said no. I watched with horror as he lifted it, then mashed it into the step of the van. He then sat in the van for 10 minutes (i thought he was maybe securing the cabinet so it would not fall over) The next day the person messaged me saying that 6 panels of glass were broken and there was some other damage on the bottom. I am horrified and embarrassed by the whole affair, and worst of all they will not give the woman a refund as I forgot to stick a fragile sticker on it. Do not use this company they don't care about your products”

Posted 5 months ago

Dear Anonymous, from your review it sounds like you have not used Irish Parcels. Irish Parcels is a courier service for parcels and should not be used for furniture removals or to send glass items. Items should only be packaged in cardboard boxes. If the person purchasing the item did book with Irish Parcels, which they should not have done, there are messages about what can and cannot be sent. I will send you a message now to get your details so I can look into this. A fragile sticker would not have made any difference to the situation, as the item should never have been sent.

Posted 5 months ago

“Twice paid for overnight shipping to Spain neither time they delivered on time. Last week it took 5 full days to get there having paid €70 for it to be delivered overnight. No compensation or offer of any, just blamed the shipping company, Brexit, bank holidays the list goes on. Spent over €120 for these two deliveries what a total waste of money. My advice don't use this company.”

Posted 7 months ago

Dear Taryn Granville, thank you for using Irish Parcels. I can see your item was safely delivered to Spain. I am very sorry about the delay. I can see your item took a few days longer than usual. We do have a message on this route to make you aware that items are taking longer with TNT, we recommend allowing an extra 2 days. The express service is still faster than the economy service. We also specify that this service is not recommended for time-sensitive items. We are hopeful service levels and courier options will return to normal soon. If there is anything else we can help you with please let us know and we would be happy to help.

Posted 7 months ago

“I am waiting 5 days for my parcel to be collected. Every time I ring up Irish Parcels I am told it will be collected today or at a certain time. They are just a platform for couriers and give no service at all, except to promise you that your item will be delivered, but really they are just fobbing you off. I will never use them again.”

Posted 8 months ago

“Parcel collected 2 days late, tracking system not updated - why are you in business. Supposed delivery date means waiting in all day until 6.00 pm, that’s assuming it will be delivered.”

Posted 8 months ago

Hello, we have no records of any orders under your email and the reference you provided is not one of our references. If you could send me your order number we can look into this for you and if you have booked with Irish Parcels.

Posted 8 months ago

“No show on pickup 2 days in a row. Customer service just blame everything on the courier. Tell me its not guaranteed and tell me to review terms and conditions. Last time I'll be using them.”

Posted 8 months ago

Dear David, thank you for using Irish Parcels and for your feedback. I am very sorry that your item was not collected when booked, I can see this was an issue with TNT that has now been resolved. Your items have been collected and are on route to the delivery address. If there is anything else we can help with just let us know and we would be happy to help.

Posted 8 months ago

“I booked a collection and drop off service to send golf clubs for a next day delivery. DPD was the courier. The golf clubs were collected, and then disappeared. €500+ worth of golf clubs, lost. Finding it very hard to believe how an item that large could be lost. Stolen is a more believable story. I wasn't pleased that they were lost, but when I was told all I was entitled to would be the €50 cover that comes with the service I booked, I couldn't believe how much I was being screwed over. A courier company loses my €500 golf clubs, then says sorry here's 50 euro. Horrendous. Talk about customer service. Talk about taking care of items. Talk about being responsible for your own mistakes. Useless. Avoid Irish parcels and DPD at all costs.”

Posted 9 months ago

Dear James Shaughnessy, thank you for using Irish Parcels and for your feedback. I can see you sent an item with DPD and it has not arrived, my colleague has been dealing with this for you. It is very rare for any items not to arrive on time. When booking you can select the value/amount of compensation cover required, your item was covered for 50 euros, you can extend this for a fee if you are sending higher value items. If your item does not arrive the compensation will be in line with the cover you selected when booking. If you have any other questions simply let us know and we would be happy to help, I understand you have a claim in and are talking to us via email,

Posted 9 months ago

“Staff intolerant and rude. Package not moving and no useful information provided on website. Staff expect Joe Public to know what 'connect delay' means and got annoyed when asked to explain.”

Posted 9 months ago

Dear Carol-Ann O'Keeffe, thank you for using Irish Parcels and for your feedback, it is appreciated. I am very sorry if anyone was rude when you were speaking with us. I can see your shipment has been held up in customs and caused a short delay. I will arrange for a manager to contact you now via email. We would hate for any of our customers to be disappointed with our service.

Posted 9 months ago

“I sent the parcel to be delivered in 1-2 days and paid according. But its been 5 days its not delivered”

Posted 9 months ago

“Parcel never collected phoned local dpd said they have never dealt with this company had to use fastway instead”

Posted 10 months ago

“Disappointed with service, took almost a week to deliver parcel and goods in parcel were damaged and ripped apart! Not good enough”

Posted 10 months ago

“Please avoid at all costs. Don't get ripped off by them, it's not worth losing your money.”

Posted 10 months ago

Dear Cheryl Crouch, I understand you are importing a parcel with TNT from South Africa during the Christmas period. The estimated delivery time is working days and we recommended also allowing a few extra days over the Christmas period. We have explained that your item is in Customs, this is the same reply we have provided to you each time, we have been working to get your issue resolved for you. It looks like you have sent personal effects which we do not recommend doing as it can cause delays (stated in our T&Cs). We are in daily contact with you via email, so if you have any more questions simply let us know. We have a number of staff dealing with your requests and we are deeply disappointed with your attitude towards them and your multiple negative reviews.

Posted 10 months ago

“Book and paid for 2 parcels to be collected, got two parcel labels but only one parcel delivered, still waiting on response from Irish Parcels to find out whats going on”

Posted 11 months ago

Dear Barry, I understand you booked a collection from an Auction House and you were not at the collection side. We booked in 2 parcels and provided you with 2 labels, as you mentioned. From the tracking, I can only see the whole shipment which was collected and delivered on time. If there is anything missing from the shipment please contact the sender, which is the Auction House. I will have a colleague email you more information now about this. We are very disappointed with a 1-star review as we did everything correctly and hope you understand that it was no fault of Irish Parcels. If there is anything else we can do just let us know and we would be happy to help.

Posted 10 months ago

“Paid exorbitant fee for express 2 day delivery - a week later package is further away than where it was picked up with some exception noted on tracker. No one in Irish parcels interested in picking up a query update. Very frustrating.”

Posted 11 months ago

Dear Padraig, I can see your package has been safely delivered from Ireland to Canada for 44 euros, which is very good value for an international shipment. Your original delivery date was Mon 21st Dec, however, your item was delivered on Wed 23rd Dec. I am very sorry for the delay, we do recommend allowing 1-2 days extra over Christmas due to the large number of items being sent. We are disappointed with a 1 star review, I can see Aaron and Tanya from customer services assisted you with your queries. If there is anything we can do to help just let us know.

Posted 10 months ago

“Very very dissapointed.wont be using you again.”

Posted 11 months ago

Dear Noel, thank you for your feedback. I understand you use Irish Parcels regularly, however, have been sending items (power tools) in plastic bags. The packaging is very important to ensure the items arrive safely, the issues you are having will be similar with any courier, so we would recommend improving the packaging used. If there is anything we can help with or if you need packaging recommendations please contact us and we would be happy to help.

Posted 10 months ago

«
1
2
3
4
5
»

Irish Parcels is rated 4.50 based on 1,937 reviews